The main responsibilities of a Customer Service Administrator include managing and coordinating customer service-related work. Here are some common duties:
In terms of customer service management
Oversee the daily operations of the customer service team to ensure that customers' inquiries, complaints and problems are dealt with promptly and efficiently.
Develop and optimize customer service processes and standards to improve service quality and customer satisfaction.
Analyse customer service data such as customer feedback, complaint rates, resolution times etc. to identify problem areas and formulate improvement measures.
In terms of team management
Recruit, train and evaluate customer service staff to improve the overall quality and service level of the team.
Allocate work tasks and reasonably arrange the workload of customer service personnel to ensure the continuity of service.
Motivate team members, create a positive working atmosphere, and improve employees' work enthusiasm and loyalty.
- Experience
- Not required
- Employment
- Part-time
- Salary
- £28 – £36 hourly
58 Peregrine Road, IG6 3SZ, Ilford
Customer Service Administrator • 1-10 Employees
Hiring on JOB TODAY since September, 2024
The role of a Customer Service Administrator is crucial in any organization. As a Customer Service Administrator, you would be at the front line of ensuring customer satisfaction and loyalty. This position typically involves a wide range of
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