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Customer Service Assistant

hace 20 horas•197 vistas

We’re looking for a friendly, organized, and proactive Customer Service / Online Assistant to support our growing brand. You’ll be the first point of contact for our customers via email and chat, helping solve issues, answer questions, and ensure a seamless, positive experience. You’ll also assist with day-to-day administrative tasks, including organizing to-do lists and supporting internal team operations.
Responsibilities:

Respond promptly and professionally to customer inquiries via email and live chat
Resolve product or service issues with a customer-first attitude
Track and manage open conversations and ensure timely follow-ups
Assist in organizing and prioritizing team to-do lists and schedules
Maintain customer records and update order info when needed
Flag recurring customer issues or FAQs for internal review
Support the team with light administrative tasks as needed

Requirements:

Strong written communication skills
Excellent organizational and time management abilities
Comfortable using tools like Gmail, Slack, Google Docs/Sheets, and task managers (e.g., Trello, Asana, Notion)
A proactive attitude and willingness to learn
Prior customer service experience (preferred but not required)

Bonus Points:

Experience with e-commerce platforms (e.g., Shopify, WooCommerce, instgram, tiktok)
Familiarity with CRM or help desk tools (e.g., Gorgias, Zendesk, Freshdesk)