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Customer Service Assistant

Customer Service

18 May 20251409 views

Expires in 21 days

We’re looking for a friendly, organized, and proactive Customer Service / Online Assistant to support our growing brand. You’ll be the first point of contact for our customers via email and chat, helping solve issues, answer questions, and ensure a seamless, positive experience. You’ll also assist with day-to-day administrative tasks, including organizing to-do lists and supporting internal team operations.
Responsibilities:
  • Respond promptly and professionally to customer inquiries via email and live chat 
  • Resolve product or service issues with a customer-first attitude 
  • Track and manage open conversations and ensure timely follow-ups 
  • Assist in organizing and prioritizing team to-do lists and schedules 
  • Maintain customer records and update order info when needed 
  • Flag recurring customer issues or FAQs for internal review 
  • Support the team with light administrative tasks as needed

Requirements:
  • Strong written communication skills 
  • Excellent organizational and time management abilities 
  • Comfortable using tools like Gmail, Slack, Google Docs/Sheets, and task managers (e.g., Trello, Asana, Notion) 
  • A proactive attitude and willingness to learn 
  • Prior customer service experience (preferred but not required)

Bonus Points: 
  • Experience with e-commerce platforms (e.g., Shopify, WooCommerce, instgram, tiktok) 
  • Familiarity with CRM or help desk tools (e.g., Gorgias, Zendesk, Freshdesk)
  • Experience
    Not required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Schedule
    Monday- Saturday
  • Salary
    £750 – £1,000 monthly
  • Starting time
    Immediate start!

pin iconUpney, Barking and Dagenham, London

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Customer AssistantLondon

Skincare brand • 1-10 Employees

Hiring on JOB TODAY since March, 2023

Flexible

Gwen Okolo avatar icon
Gwen OkoloActive 1 month ago
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