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Job Title: E-commerce Assistant Location: South West London Job Type: Full-time / Part-time --- About Us: MI.BA. ITALIAN FOOD SERVICE is an Import & Distributor of Italian Food., we are dedicated to providing top-quality products to our customers. We are about to launch our brand-new E-commerce online. We strive to create an exceptional online shopping experience and are now looking for an organized, detail-oriented E-commerce Assistant to help us grow and optimize our online presence. --- Job Summary: As an E-commerce Assistant, you will play a key role in supporting our e-commerce operations. This includes managing product listings, assisting with inventory control, coordinating marketing campaigns, handling customer inquiries, and providing general administrative support. The ideal candidate will have a strong interest in e-commerce, be highly organized, and have a good understanding of online retail trends. Key Responsibilities: Product Listing Management: Create, update, and optimize product listings on our website and third-party marketplaces (e.g., Amazon, eBay). Ensure accurate product information, descriptions, and images. Inventory and Order Management: Monitor inventory levels, assist in stock replenishment, and manage the order fulfillment process. Coordinate with logistics and warehouse teams as needed. Customer Support: Respond promptly to customer inquiries through email, chat, and phone. Address issues such as order status, product information, and returns. Data Analysis: Track and report on sales, website performance, and customer behavior using analytics tools. Provide insights to improve website performance and sales conversion rates. Marketing Support: Assist with e-commerce marketing campaigns, such as email newsletters, social media, and promotions. Collaborate with the marketing team to optimize content and engagement. Competitor Research: Conduct research on competitor products, pricing, and market trends to keep our product offerings competitive. General Administrative Tasks: Handle day-to-day tasks, coordinate with other departments, and support the e-commerce manager with various projects as needed. --- Requirements: Education: High school diploma or equivalent (required); associate’s or bachelor’s degree in business, marketing, or a related field (preferred). Experience: 1-2 years of experience in e-commerce, online retail, customer service, or digital marketing. Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word) and basic familiarity with e-commerce platforms (e.g., Shopify, WooCommerce, Amazon Seller Central). Analytical Skills: Comfortable analyzing data and reporting on e-commerce metrics. Attention to Detail: Strong organizational skills with a high level of attention to detail. Communication Skills: Excellent verbal and written communication skills; ability to interact professionally with customers and team members. Problem-Solving: Ability to troubleshoot and resolve issues in a fast-paced environment. Team Player: Strong collaboration skills and the ability to work effectively with cross-functional teams. --- Why Join Us? Growth Opportunities: Opportunity to advance your career in e-commerce within a growing company. Dynamic Work Environment: Work with a passionate and collaborative team. Employee Discounts: Enjoy discounts on our product offerings. Flexible Work Arrangements: Remote and hybrid options available. --- MI.BA. ITALIAN FOOD SERVICE is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description: We are seeking an experienced Digital Marketing Analyst to lead our data-driven marketing efforts. You will be responsible for analyzing and interpreting online customer behavior, campaign performance, and sales data to provide actionable insights that drive our marketing strategies. This role will involve close collaboration with both internal teams and external partners, including our suppliers in China, ensuring that market analysis directly impacts supply chain decisions, inventory management, and marketing campaigns. Key Responsibilities: Analyze digital marketing data, including PPC, SEO, email, and social media performance, to provide actionable insights. Monitor website analytics to track customer behavior, product performance, and conversion rates. Work closely with the product and supply chain teams to align marketing performance with inventory levels, ensuring timely adjustments to marketing strategies based on product availability from our Chinese suppliers. Generate regular reports on marketing KPIs, offering recommendations to improve campaign effectiveness and ROI. Collaborate with the creative and content teams to develop data-backed marketing strategies and optimize user experience. Keep up-to-date with e-commerce and fashion industry trends to help guide campaign strategy and positioning. Provide feedback to the procurement team based on market trends and customer behavior to support more effective supply chain and product launch decisions. Qualifications: Bachelor’s degree in Marketing, Data Analytics, Business, or a related field. 2-3 years of experience in digital marketing analysis or a similar role, preferably within the fashion or e-commerce sectors. Strong understanding of digital marketing channels such as Google Ads, Facebook Ads, SEO, and email marketing. Proficiency with analytics tools like Google Analytics, Data Studio, and Excel; experience with platforms like Shopify is a plus. Fluency in Mandarin is a strong advantage, especially for communicating with Chinese suppliers and interpreting relevant market data. Exceptional analytical skills with the ability to translate data into actionable insights. Strong communication skills, with the ability to work effectively across teams and with external partners. Why Join Us? Be part of a fast-growing fashion brand committed to sustainability and quality. Opportunity to make a real impact by influencing both marketing and operational strategies. Work in a collaborative, innovative environment with the flexibility of a remote work setup.