Dental Assistant - Stordent

Role Title: Customer Services & Design Assistant Location: Planet Neon Role Overview Planet Neon is looking for a friendly, enthusiastic, and adaptable individual to join our team as a Customer Services & Design Assistant. This role combines day-to-day customer support with creative design responsibilities. You don’t need to be an expert in design software yet — full training will be provided in VCarve so you can develop the skills needed to prepare design files for neon signage. What matters most is a willingness to learn, work as part of a team, and bring a positive attitude to everything you do. Key Responsibilities Customer Service • Answer customer enquiries via phone, email, and in-person., • Provide information on products, prices, and lead times., • Process orders from enquiry to completion., • Deal with any issues or complaints in a helpful and professional manner., • Build and maintain good relationships with customers. Design & Technical • Learn how to use VCarve software to prepare design layouts., • Turn customer ideas into accurate, production-ready designs (with training and support)., • Work closely with the production team to ensure designs are practical and achievable., • Keep design records and files organised. General Support • Assist with admin tasks including updating systems, scheduling, and invoices., • Support colleagues across the business when needed. Skills & Experience Required • Previous experience in customer service (preferred but not essential)., • Good communication skills, both written and verbal., • Basic IT skills (Microsoft Office, email, etc.)., • Willingness to learn VCarve software and other design tools (training provided)., • Eye for detail with a creative mindset., • Strong teamwork skills and the ability to pitch in where needed. Personal Attributes • Enthusiastic, eager to learn, and open to training., • Friendly, approachable, and customer-focused., • Team player who enjoys working with others to get the job done., • Positive attitude and energy, even when things get busy. Benefits Full training in VCarve design software and neon production. Career development opportunities in both customer service and design. A creative, supportive, and team-focused work environment. Staff discounts on products.

Role Summary Hands-on position covering markets, warehouse production, and pop-up event support. About the Job We’re Casa Cannoli – London’s home of authentic Sicilian desserts. We run busy market stalls, supply cafes and restaurants, and set up fun pop-up cannoli experiences for weddings and events. We’re looking for someone reliable and enthusiastic who wants a stable role with variety – from selling at our markets, to helping in the kitchen, to joining our team at exciting events across London. What you’ll do Serve customers and run our market stall 2 days per week (approx. 11 hrs each) Help in our Enfield (N18) warehouse every other Thursday (8-10 hrs) with production & prep Support at events – weddings, pop-ups, corporate parties (requires driving licence) Potential future weekend work at a new Elephant & Castle market (Sat & Sun, 7–8 hrs each, TBC) What we offer Pay at the London Living Wage (currently £13.85/hr, reviewed annually) Performance bonuses based on sales. Mileage reimbursement if you use your own car for events/deliveries. Full training in serving and preparing authentic Italian desserts. A role with long-term, steady hours – not just a short-term gig The chance to be part of a growing, passionate team bringing Sicilian flavours to London What we’re looking for Outgoing, proactive and happy to chat with customers. Reliable and committed – we need someone we can count on. Driving licence (essential for events). Someone looking to settle into a stable role, not just part-time filler work. Schedule 2 market stall shifts per week (approx. 11 hrs each) Every other Thursday in Enfield (8 hrs) Events as scheduled (mainly evenings & weekends) Possible weekend market in Elephant & Castle (Sat & Sun, TBC) Why join us? If you love food, enjoy variety, and want to be part of a small, growing company with opportunities to take on more responsibility, this is the perfect role.