


•••
Purpose of the Role
To deliver outstanding guest experiences by providing warm, detailed, and efficient service in line with BAO’s hospitality standards. FOH Team Members play a key role in ensuring our spaces are welcoming, our service is seamless, and every guest leaves feeling valued.
Key Responsibilities
Guest Experience
- Take full ownership of your section and be present for your guests at all times – your focus makes the difference.
- Welcome every guest with genuine warmth, attention, and a can-do attitude – no detail is too small.
- Deliver consistently knowledgeable, engaging, and guest-first service that goes the extra mile.
- Bring the menu to life with clear, confident, and enthusiastic communication.
- Listen actively to guest feedback and respond with kindness, initiative, and a drive to make things better.
- Stay calm, focused, and in control during busy moments – your steady presence keeps the experience smooth and enjoyable.
Service Excellence
- Be a team player – support across all FOH roles (runner, server, host, bartender if trained) to keep service seamless and guests smiling.
- Own the flow of service by following daily set-up and close-down routines with care and consistency.
- Deliver food, drinks, and bills with accuracy, speed, and pride – every moment counts.
- Keep the restaurant and FOH stations clean, organised, and guest-ready at all times – your attention to detail sets the tone.
- Always uphold the highest standards of food safety, hygiene,– it’s part of what makes us trusted and exceptional.
Teamwork & Culture
- Show up for your team – support one another during service and help create a positive, energised dynamic.
- Be fully present in team briefings and training – bring your focus, curiosity, and commitment to improving every day.
- Embrace learning – take direction well, ask questions, and seek out ways to grow and level up your skills.
- Live and breathe BAO’s values through your daily actions, mindset, and the way you show up for the team and our guests.
- Experiencia
- Se requiere
- Idiomas
- Inglés – Avanzado
- Jornada
- Completa
- Salario
- 14 £ – 16 £ por hora
- Inicio
- Incorporación inmediata
56 James Street, W1U 1HF, London

Empleado/a de tienda minoristaLondon
Bar, Night club, Restaurant • 51-250 empleados
En JOB TODAY desde septiembre, 2026
BAO is more than just a place to eat. BAO started in a car park in East London in 2013, and the group now has 5 restaurants; Rice Error, a delivery brand; and Convni, their online digital supermarket.


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