Front of House Manager - Charley's Flat - London

Are you a dynamic leader with a passion for excellence in hospitality? Firmdale Hotels is seeking an exceptional Deputy General Manager to join our renowned team at the Ham Yard Hotel. This is more than a job, it's an opportunity to be part of a family dedicated to providing unparalleled guest experiences and setting the gold standard in the luxury hotel industry. Firmdale Hotels is an award-winning collection of luxury hotels situated in some of the most vibrant areas of London and New York. Known for our unique interiors, impeccable service, and outstanding hospitality, we pride ourselves on creating memorable stays for our guests. Our commitment to excellence and innovation has earned us a distinguished reputation and a loyal clientele. Working alongside the General Manager, you'll play a key part in running the hotel. You'll lead the operational success of Events, Food & Beverage, Front Office, Housekeeping, Maintenance, Security and the Kitchens. You'll: Responsibilities: • Ensure smooth day-to-day operations across all departments., • Build and maintain strong relationships with guests, ensuring their needs are met and exceeded., • Foster a positive work environment, manage recruitment and training, and support staff development., • Ensure adherence to all statutory and legal requirements, including fire, hygiene, health and safety, and employment laws., • Collaborate with the General Manager to deliver seamless service and guest satisfaction, and attend key meetings in their absence. What you Need: • Previous experience in a high-end hotel as a Hotel Manager or Deputy General Manager., • A hands-on approach with the ability to assist with daily operations., • Strong leadership and motivational skills to inspire and guide your team., • Excellent customer service skills and communication abilities., • The ability to perform well under pressure in a busy environment., • A genuine passion for the hospitality industry and a desire to drive the hotel's success., • A deep understanding of current hospitality trends and competitor landscapes. What We Offer: • We offer a competitive salary plus bonus, service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About us Tucked between the energy of Soho and the elegance of Mayfair, Ham Yard Hotel is one of London's most creative addresses. With 91 individually designed bedrooms, 24 residences, and an award-winning bar and restaurant, the hotel is a showcase of contemporary art, craft and design, brought to life through founder Kit Kemp's iconic interiors. To work here is to be part of something genuinely special. Ham Yard is more than a hotel; it's a creative, vibrant community that reflects the colour and character of the West End neighbourhood it calls home. We look for people who bring that same spirit: curious, warm, and committed to delivering memorable experiences for every guest who walks through our doors. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • Two Michelin Keys, 2024, 2025, 2026, • Top Best 50 Places To Stay, The Sunday Times, 2026, • The Best 250 Hotels in the UK, The Telegraph, 2026, • Condé Nast Traveller 'Triple Crown', 2026, • Readers' Choice Awards, Condé Nast Traveller, 2023, 2024, 2025, • Two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024, • AA Breakfast Award, Ham Yard Bar & Restaurant, 2024 You can see a full list of our awards and accolades here: Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

**Lord Wargrave – General Manager – Authentic Smokehouse, Whisky Bar & Neighbourhood Pub – Marylebone Competitive salary + Tronc + Performance bonus + Super bonus** Tucked away on Brendon Street in the heart of Marylebone, just a short stroll from Baker Street and Edgware Road, the Lord Wargrave is no ordinary London pub. Think authentic American-inspired BBQ, exceptional whisky, expertly crafted cocktails and a warm, welcoming atmosphere that keeps guests coming back for more. We're serious about our food. Our meats are dry-rubbed and smoked in-house, low and slow over British hickory logs. From our signature St. Louis pork ribs and indulgent BBQ platters to our legendary smoked Sunday roasts, this is proper comfort food done exceptionally well. Behind the bar, you'll find an impressive collection of over 200 whiskies, alongside craft beers and carefully crafted cocktails. Head upstairs and discover our hidden cocktail bar, a cosy, intimate space perfect for everything from date nights to private celebrations. With a fantastic central London location, a distinctive food and drink offering and plenty of personality, the Lord Wargrave is a real hidden gem. Now we're after someone to take the reins... You'll be the sort of person who... • Genuinely loves food and drink — you know your brisket from your burnt ends, and you've got a favourite whisky for every occasion., • Lives and breathes hospitality. A packed Sunday roast, a busy Friday night, a private party upstairs — you're grinning, not sweating., • Has great knowledge of the London food and drink scene. You know what's happening, who's doing it well and how to keep your pub ahead of the game., • Has run a busy site before and can prove it — happy team, tight numbers, glowing regulars., • Leads from the floor, not the office. Your team would follow you into a Bank Holiday weekend. What you'll actually do Run the pub like it's yours. Build and look after a brilliant team. Keep the BBQ, whisky and cocktail offering exceptional. Watch the numbers as closely as the guest experience. Make the Lord Wargrave the Marylebone pub people can't stop banging on about. What's in it for you A proper pub with a proper reputation, a company that is growing and grows its people, competitive salary plus bonus, and all the usual perks. What We're Looking For: • Put your heart on your sleeve: take ownership, be bold, and run the business as if it's your own., • Stay cool under pressure — calm, composed, and unflappable., • Minimum 2 years' experience as a General Manager., • Deep knowledge of premium food-led pubs and quality food & drink businesses., • Strong communication and organisational skills; approachable leadership., • Superb customer and floor service skills., • Solid financials, operations, and customer-satisfaction know-how., • Entrepreneurial flair and a genuine passion for people development., • Love to train, mentor, and grow a high-performing team., • Personal Licence holder is a plus. What's In It For You • Comprehensive training and ongoing development to accelerate your career., • Clear path for progression with regular openings and opportunities to step up., • Employee discounts across all our pubs, bars and restaurants., • Strategic autonomy: make meaningful decisions, own your results, be fearless., • Continuous team trips, management incentives, and socials in a warm, family-like culture., • Employee Assistance Programme via Licensed Trade Charity., • Lucrative referral scheme: earn up to £1,000 per successful referral., • Access to Stream to draw wages as needed., • Birthday day off on us., • Cycle-to-work scheme., • Enhanced maternity/paternity/adoption pay., • Workplace nursery benefit., • Length-of-service recognition rewards., • A fantastic Marylebone location with a loyal local following, fantastic food and drink offering and a distinctive neighbourhood feel. Ready to lead a standout, quality-focused venue in the heart of Marylebone? If you're bold, people-centric, and commercial with a passion for exceptional food and drink, we'd love to meet you. Welcome to London's biggest independent pub company ! Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 67 pubs, bars and restaurants across London. In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for 'Best Managed Pub Company - 2-50 sites' on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards, Urban once again won 'Best Managed Pub Company - 2-50 sites' in 2023 and most recently won 'Best Managed Pub Company - 2-50 sites' and Best food offering in 2026 and In 2025 & 2026 we were recognised by Sunday Times in the Top 100 Companies to work for.

Are you passionate about delivering exceptional customer service and looking for an exciting career opportunity? Firmdale Hotels is seeking a dynamic and enthusiastic Reservations Supervisor to join our esteemed team at the Knightsbridge Hotel. This is your chance to be part of a vibrant, award-winning hospitality group known for its stylish design and commitment to excellence. A wonderful development opportunity for someone passionate about reservations and revenue Firmdale Hotels, a collection of luxury boutique hotels, prides itself on offering unparalleled guest experiences. Our properties, including the renowned Knightsbridge Hotel, blend contemporary chic with traditional comfort, creating unique spaces that feel like a home away from home. We are dedicated to fostering a supportive and inclusive work environment where every team member can thrive. As a Reservations Supervisor, you will play a crucial role in ensuring our guests receive inspirational service from the moment they make their reservation until their departure. Responsibilities: • Leading and supervising the reservations team to achieve and exceed guest satisfaction., • Handling guest inquiries and reservations with precision and a personalised touch., • Maintaining accurate records and managing reservations systems efficiently., • Collaborating with the front office team to ensure seamless guest experiences., • Providing training and support to team members, fostering a positive and productive work environment. What you Need: • Deliver exceptional service and ensure every guest feels valued and welcome., • Lead by example, guiding and supporting your team to achieve their best., • Ensure all guest reservations are handled accurately and efficiently., • Utilise excellent interpersonal skills to communicate effectively with guests and team members., • Maintain a well-organised reservations system to ensure smooth operations. What We Offer: • We offer a competitive hourly rate of £17.50 – £19.50 inclusive of service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Set on the leafy, tree-lined Beaufort Gardens, Knightsbridge Hotel is part of our Townhouse Collection, a small portfolio of design-led luxury hotels in some of London's most sought-after addresses. With 44 beautifully appointed rooms and suites, each designed with Kit Kemp's characteristic flair for colour, pattern and craft, the hotel combines an intimate atmosphere with a truly exceptional location. Nestled in the heart of one of London's most prestigious neighbourhoods, moments from Harrods and the boutiques of Sloane Street, the hotel sits at the very centre of London's luxury world. This is a place where attention to detail defines everything, and the people who work here take genuine pride in what they do. We're looking for people who bring that same care and commitment to their work, and who love creating experiences that guests never forget. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • Best Boutique Hotels in London, The Times, 2026 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Firmdale Hotels is a collection of award-winning luxury hotels, renowned for their vibrant design, exceptional service, and welcoming atmosphere. With properties in London and New York, we pride ourselves on creating unique experiences for our guests and fostering a supportive, dynamic work environment for our team members. At Firmdale, we believe in investing in our people and providing opportunities for growth and development. We are thrilled to offer an exciting opportunity for a dedicated Night Manager to join our prestigious team at the Haymarket Hotel. As a Night Manager, you will play a crucial role in ensuring the smooth and efficient overnight operation of the hotel. This position requires a versatile individual who can adapt to various scenarios across multiple departments, including Events, Food & Beverage, Front Office, Housekeeping, and the Kitchen. Responsibilities: • Manage the hotel's overnight activities, ensuring all departments operate seamlessly., • Serve as the primary point of contact between guests, the General Manager, and the operational team., • Continuously monitor and uphold our high service standards, ensuring every guest enjoys an exceptional experience., • Ensure the safety and security of the hotel and its guests during the night., • Conduct regular health and safety inspections to maintain compliance and safety standards., • Respond promptly and effectively to any incidents or accidents involving guests or staff members., • Deliver and sustain outstanding levels of customer service, addressing guest needs and concerns with professionalism., • Provide operational support across all departments as needed, ensuring cohesive and efficient operations., • Execute the night audit process and generate nightly reports for senior management review. What you Need: • Previous experience as a Night Manager or Head of Department in a 5-star hotel environment., • Excellent communication skills, with the ability to interact effectively with guests and staff., • Exceptional attention to detail, driven by a commitment to delivering high standards., • Strong leadership and motivational abilities, capable of inspiring and guiding the team., • Resilient and proactive, with a strong drive to get things right the first time., • Familiarity with Micros and Opera systems is desirable. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Housed in a landmark Regency building designed by the legendary architect John Nash - of Buckingham Palace, Marble Arch and Trafalgar Square fame, Haymarket Hotel is one of London's most elegant addresses. Inside, the generous proportions of Georgian architecture are combined with bold colour, rich pattern and contemporary art, creating an atmosphere that is as inspiring as it is welcoming. Situated in the heart of the West End, moments from the city's finest theatres, museums, restaurants and landmarks, Haymarket Hotel is a place where history and creativity meet. Featuring unique spaces, such as an 18m pool and a 5-bedroom Townhouse, the hotel offers guests distinctive stays with scope for creativity and award-winning hospitality. To work here is to be part of a team that takes real pride in their surroundings and in delivering warm, memorable experiences for every guest. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • Two Michelin Keys, 2024, 2025, • Top-Rated Tablet Hotels of All Time, 2025, • Condé Nast Traveller 'Triple Crown', 2026, • One AA Rosette for Culinary Excellence, Brumus Bar & Restaurant, 2025, • AA Breakfast Award, Brumus Bar & Restaurant, 2025 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. For over a decade, we've been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy restaurants to life across the UK and beyond. Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet. We're now looking for a Compliance Manager to join our Operations team and support our restaurants across the UK and Ireland, ensuring the highest standards of food safety, hygiene, allergen management and health & safety. THE ROLE As Compliance Manager, you'll be the go-to expert for compliance across our UK & Ireland restaurants, working closely with General Managers, Operations and Maintenance to keep our teams safe and our standards high. You will: • Lead allergens management and food safety standards, ensuring procedures are followed and risks are minimised, • Conduct restaurant audits, identify gaps and work with teams to implement corrective actions, • Support restaurants through Environmental Health Officer (EHO) inspections and compliance incidents, • Monitor compliance performance, report key risks and drive continuous improvement, • Develop and deliver compliance training, helping restaurant teams put the right practices into action, • Ensure our restaurants meet UK and Irish regulatory requirements, keeping procedures and documentation up to date, • Support new restaurant openings, ensuring compliance standards are in place from day one, • Work closely with the Group Hygiene team to align local practices with Big Mamma's global standards ABOUT YOU • Proven experience in food safety, compliance, hygiene or health & safety within hospitality, • Strong knowledge of food safety, HACCP, allergen management and relevant UK regulations, • Experience conducting audits, managing corrective actions and supporting regulatory inspections, • Excellent organisational, analytical and problem-solving skills, • Confident communicator, able to challenge constructively and build strong relationships with restaurant teams, • Proactive, detail-oriented and comfortable managing multiple sites, • Flexible to travel regularly across the UK and Ireland, • Based In London OUR OFFER: • A strategic role with real ownership and visibility across UK & Ireland, • Full-time, permanent role, • Package: Competitive base salary plus Tronc, depending on experience, • 28 days holiday, plus an extra day off on your birthday, • Open Up – free, confidential mental health and wellness support, • Stream – access your wages between paydays., • Clear growth path within a fast-expanding hospitality group, • Mobility across UK & European Big Mamma venues At Big Mamma, we value Excellence, Authenticity, Meritocracy and Entrepreneurship. If you're passionate about raising standards, preventing risks and helping restaurant teams succeed, we'd love to hear from you. Big Mamma Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or gender reassignment. #joinbigmammauki

Inspired by the great boulevard cafés of Paris, Colbert is an informal neighbourhood restaurant on Sloane Square. At The Wolseley Hospitality Group, We create Places where People feel they Belong. Why work with us as a Restaurant Manager? • Enjoy a generous discount across our restaurants on food and drinks., • Rewarding Excellence - a team-led incentive, earning up to £100 in high street vouchers., • Enhanced Maternity and Paternity leave to support working families., • Group-wide access to mental health counselling, legal and financial advice., • Advance access to earned wages via Wagestream., • A unique and varied training calendar including supplier trips, masterclasses and visits. We promote from within, empowering individuals from all backgrounds to become the leaders of tomorrow. Our diverse team reflects the inclusive culture. The role of Restaurant Manager is to provide key operational contribution to the management team while ensuring that excellent quality and superb service are delivered to all guests. Service excellence. Oversee the restaurant day-to-day operations: • Ensure seamless service to the highest standards of quality and presentation., • Manage guests' complaints, queries and feedback towards a positive outcome., • Inspire a culture of hospitality for the most memorable dining experience. People focus. Lead and inspire a diverse team: • Foster genuine connections and collaboration across all departments., • Develop the team to enhance skillset and capabilities., • Identify, recruit and train new talent. Sense of responsibility and ownership: • Be accountable for daily targets and cost control., • Ensure HS and FS compliance., • Ensure adherence to company standards and procedures. As Restaurant Manager, you'll bring: • Experience at a senior management level within a similar hospitality setting., • Excellent interpersonal abilities and abilities to communicate effectively in the spirit of company values., • A solid financial acumen. The Wolseley Hospitality Group portfolio of restaurants comprises of The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's in Soho and The Wolseley City in Monument.