Front of House/Wait Staff - Templar - London

Are you ready to step into an electrifying atmosphere where hospitality meets excellence? Firmdale Hotels invites you to become a pivotal part of our dynamic team at Ham Yard Hotel as a Cocktail Waiter. As a Cocktail Waiter at Ham Yard Hotel, you will be at the heart of the action, delivering unparalleled service with flair and finesse. From mixing signature cocktails to serving up delightful beverages, you will embody the essence of hospitality, ensuring every guest leaves with a smile. Responsibilities: • Provide exceptional service to guests, exceeding their expectations at every opportunity., • Skilfully handle multiple tables, maintaining efficiency even in a fast-paced environment., • Showcase your passion for beverages by offering recommendations and providing insights on our diverse selection, from coffee to cocktails., • Collaborate seamlessly with colleagues, fostering a team spirit that enhances the guest experience., • Pay meticulous attention to detail, ensuring each drink is prepared to perfection and served with style., • Uphold the highest standards of customer service, embodying the essence of Firmdale's commitment to excellence. What you Need: • A genuine passion for hospitality and a flair for delivering memorable experiences., • A keen eye for detail and a commitment to upholding the highest standards of service., • Enthusiasm for working as part of a dynamic team, thriving in a fast-paced environment., • While experience in a similar role is desirable, we welcome individuals who demonstrate a willingness to learn and grow., • Excellent communication skills and a natural ability to engage with guests, making them feel valued and welcome. What We Offer: • Competitive hourly rate from £17.00 to £18.00 inclusive of service charge, • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for both 2024 and 2025, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

We’re looking for a confident, friendly and switched-on Waiter to join the team at The Gun. A proper East London favourite opposite Spitalfields Market, The Gun is all about great food, craft drinks, cocktails, events and a whole lot of personality. What you’ll be doing • Delivering friendly, memorable service to every guest, • Taking orders and confidently talking guests through our food and drinks, • Recommending dishes and drinks with personality, • Keeping your section clean, organised and running smoothly, • Working closely with the bar and kitchen to deliver brilliant service, • Getting involved in busy weekends, brunches, events and DJ nights What we’re looking for • Previous waiting or hospitality experience is preferred, • A genuine passion for great service, • Confident, positive and friendly personality, • Ability to work quickly and stay calm when it gets busy, • Great attention to detail and a good sense of humour, • A real team player What’s in it for you? • Competitive hourly rate + tronc, • Training and development, • Career progression opportunities, • Team trips, incentives and socials, • Up to £1000 referral bonus, • Birthday day off, • 30% discount across Urban Pubs & Bars, • Cycle to work scheme, • EAP support, • Annual staff party & prize draws If you love hospitality, enjoy making people feel welcome and thrive in a busy, lively environment, we’d love to hear from you. Come join the team at The Gun.

Are you passionate about hospitality and looking for an exciting opportunity to advance your career? Firmdale Hotels, renowned for its award-winning luxury boutique hotels, is seeking enthusiastic and dedicated individuals to join our vibrant team at the Covent Garden Hotel. Firmdale Hotels is a collection of unique and stylish boutique hotels located in some of the most vibrant areas of London and New York. Our properties are known for their distinctive design, exceptional service, and warm, welcoming atmosphere. We pride ourselves on providing our guests with unforgettable experiences and personalised service. As a Waiter at the Covent Garden Hotel, you will be a vital part of our guests' dining experience. We are looking for someone who thrives in a fast-paced environment and can handle multiple tables with grace and efficiency. Responsibilities: • Interacting with guests to ensure they have an exceptional dining experience, • Taking orders and making informed recommendations, • Delivering food and beverages in a timely manner, • Processing payments accurately and efficiently, • Addressing and fulfilling guests' requests promptly and professionally What you Need: • Previous experience in a similar role within a high-standard establishment, • A keen eye for detail and a commitment to maintaining high standards, • Extensive knowledge and passion for food and beverages, • Strong organisational and communication skills, • The ability to work well within a team and support your colleagues, • A genuine passion for hospitality and providing outstanding customer service What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Set on historic Monmouth Street, in one of London's most loved and lively neighbourhoods, Covent Garden Hotel sits at the heart of the city's theatre district. With the Royal Opera House, Covent Garden Piazza and Neal's Yard all close by, and independent boutiques, cafés and bars lining the surrounding streets, it's a location that buzzes with energy and creativity. At Covent Garden Hotel, each room is individually designed by Kit Kemp with her characteristic flair, reflecting the spirit of the neighbourhood. To work here is to be part of a team that brings energy, commitment and pride to everything they do, delivering warm and memorable guest experiences in one of London's most vibrant addresses. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • Two Michelin Keys, 2024, 2025, • Readers' Choice Awards, Condé Nast Traveller, 2025, • Best Hotels in London, British Vogue, 2024 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Head Waiter / Service Trainer This very popular and iconic luxury café and all-day dining restaurant concept has been taking the market by storm since the early 90s. Located only in prime real estate locations across Westminster, we are now seeking a passionate, experienced, and service-driven Head Waiter to join our successful team and support the training and development of our front-of-house staff. The ideal candidate will have strong restaurant floor experience, excellent leadership skills, and a genuine passion for delivering exceptional guest service. As Head Waiter, you will lead by example, support the management team, and train waiters to deliver excellence in service, guest care, product knowledge, and restaurant standards. Responsibilities • Lead, motivate, and support the waiting team during service, • Train new and existing staff in excellent table service and guest care, • Ensure all guests receive a warm welcome and professional service, • Maintain high standards of presentation, communication, and hospitality, • Supervise the restaurant floor and ensure smooth daily operations, • Support staff with order taking, food and drink service, and guest requests, • Coach team members on upselling, menu knowledge, allergens, and service steps, • Monitor service quality and provide feedback to improve performance, • Handle guest queries and complaints professionally and efficiently, • Ensure the restaurant is clean, organised, and ready for service at all times, • Work closely with managers, bartenders, kitchen staff, and other departments, • Support opening and closing procedures when required, • Ensure compliance with food safety, health and safety, and company standards Requirements • Proven experience as a Head Waiter, Senior Waiter, Supervisor, or similar role, • Strong knowledge of high-quality restaurant service, • Experience training or coaching front-of-house staff, • Positive attitude and excellent communication skills, • Ability to lead by example and remain calm under pressure, • Strong attention to detail and guest-focused approach, • Ability to keep the restaurant organised, clean, and under control, • Professional appearance and confident customer service skills, • Flexibility to work full-time, including weekends and busy periods, • Right to work in the United Kingdom is required Benefits • 50% staff discount in all our venues, even on your days off, for you and up to 3 family members, • 4 weeks paid annual holiday, • Learning and development opportunities, • Free meal during working hours, • Competitive pay depending on experience, • Tips, service charge, staff food, and other incentives included, • Around 45 hours per week, • No split shifts Pay Competitive salary depending on experience, from £13.46 to £15.00 per hour, including service charge, plus tips, staff food, and other incentives. Job Type: Full-time Application Questions • Do you have experience in a similar Head Waiter, Senior Waiter, or Supervisor position?, • Do you have experience training or supporting front-of-house staff?, • Can you work full-time? Work Authorisation United Kingdom work authorisation is required. Work Location In person

Japanese Restaurant is looking for a friendly, attentive and reliable part-time waiter/waitress to join our front-of-house team. The role involves welcoming customers, taking orders, serving food and drinks, and helping ensure that every guest receives warm, efficient and professional service. Japanese-language ability is not required and while previous experience in a Japanese restaurant is very useful, it’s not required as menu training will be provided. Key responsibilities * Welcome customers warmly and show them to their tables. * Explain the menu, answer questions and make suitable food and drink recommendations. * Take orders accurately and communicate clearly with the kitchen and other team members. * Serve food and drinks promptly, professionally and with attention to presentation. * Remain attentive to customers throughout their meal and respond quickly when assistance is required. * Prepare tables before service and clear, clean and reset them efficiently between customers. * Process bills and payments accurately. * Assist with takeaway orders and customer enquiries where required. * Maintain a clean, tidy and welcoming dining area. * Follow all food-safety, hygiene and restaurant procedures. * Support colleagues and assist with other front-of-house duties whenever needed. The ideal candidate * Friendly, confident and comfortable communicating with customers. * Alert, observant and focused, with the ability to notice when customers or colleagues need assistance. * Able to work quickly and accurately during busy service periods while remaining calm and professional. * A proactive team player who takes initiative rather than waiting to be asked. * Reliable, punctual and well presented. * Able to learn the menu and describe dishes clearly to customers. * Previous restaurant or customer-service experience is preferred but not essential. * Japanese-language ability is not required. * Must already have the right to work in the UK. What we offer * A friendly and supportive working environment. * Training on our food, drinks and service standards. * [Staff meals during shifts.] * [Tips/service charge.] * No weekend shifts, as the restaurant operates Monday to Friday. To apply, please send your CV together with details of your availability and any relevant restaurant or customer-service experience.

About FONDA Fonda opened in 2024 on Heddon Street, a contemporary Mexican restaurant from chef Santiago Lastra and MJMK Restaurants. In Mexico, a Fonda is a family-owned eatery serving traditional dishes; Santiago's Fonda builds on this to showcase regional recipes from across the country. Crudos, tacos and plates from the grill come together in a lively menu designed to be shared, with the traditional comal at the heart of the kitchen. Fonda is lively, fast-paced and rooted in tradition. We want people who love being part of a team, who bring generosity to every table, and who share our drive to be best in class, with a passion for great food, drink and creating unforgettable guest experiences. This role exists to keep service sharp, warm and consistent, shift after shift. You'll lead by example on the floor, support the wider team, coach newer waiters and step in wherever guests need that extra bit of attention. We're looking for someone with real experience running service in a quality restaurant, who's ready to take on more responsibility without losing the personal touch. If you love hospitality, know how to read a room and want to help shape how Fonda welcomes people, this is a role for you. This is a hands-on leadership role, led from the floor. Key Responsibilities • Lead service on the floor, setting the pace and tone for the wider team., • Coach and support waiters, sharing knowledge on menu, wine and technique., • Oversee table allocations and pacing to keep service running smoothly., • Step in on tables that need extra attention, from VIP requests to regulars., • Check standards across the floor, from table presentation to guest greeting., • Train new starters on Fonda's service style and standards., • Liaise with the kitchen to keep timing and communication consistent., • Handle guest feedback and VIP requests calmly and with genuine care., • Support the management team with opening and closing procedures., • Champion Fonda's culture and hospitality style throughout every shift. What We're Looking For We're after a Head Waiter who leads with warmth and holds the floor to a high standard, whatever the pace of service. You will bring: • Experience leading service in a quality restaurant or hospitality environment., • Genuine passion for food, wine and hospitality., • Confidence coaching and developing junior team members., • An eye for detail across every stage of service., • The ability to stay calm and organised under pressure., • Real warmth when welcoming and looking after guests., • Strong knowledge of menus, wine pairing and service technique., • Flexibility to adapt to a fast-paced, ever-changing environment., • A willingness to go the extra mile with a proactive, hands-on attitude. What we offer • 50% team discount across all MJMK restaurants., • Up to £500 team referral bonus., • Opportunity to grow within one of London's most ambitious hospitality groups., • Enhanced maternity and paternity pay after one year with us., • Extra day's holiday every year you're with us, up to 5 extra days., • Mental health and well-being assistance via Hospitality Action, offering free advice and counselling., • Enhanced pension contributions after 5 years with us., • Anniversary scheme reward for every year you're with us. About MJMK Restaurants MJMK Restaurants owns and operates a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, our journey began with Casa do Frango. In 2020, we partnered with chef patron Santiago Lastra to open KOL, a restaurant in Marylebone celebrating Mexican cuisine with British ingredients. KOL has since earned a Michelin star and been named one of the World's 50 Best Restaurants. 2024 saw two new ventures: Fonda, a contemporary Mexican concept in Mayfair, our second collaboration with Santiago Lastra, and AngloThai in Marylebone, a debut restaurant from husband-and-wife John and Desiree Chantarasak, blending Thai flavours with British ingredients. Within three months of opening, AngloThai earned a Michelin star. In the 2025 National Restaurant Awards, AngloThai was named The Square Opening of the Year and ranked 7th in the Top 100 list, followed by KOL at number 50. Luso, a contemporary Portuguese restaurant in Fitzrovia, opened in September 2025. We're building ambitious restaurant brands with a focus on quality, creativity and guest experience, and we're just getting started.