General customer assistant - Grizzlys Canning Town

Department: Customer Services Location: Greenford Type of Contract: Permanent - Full Time ( Weekend and weekdays) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more. Our Vision: Changing Lives through Education The Role: The Customer Services (Telephony) Officer is to provide a highly professional efficient customer service by answering and managing Inbound calls promptly and efficiently. Enduring the resolution of customers (student) enquiries. The role holder is required to identifying the caller’s requirements, and where possible, being able to resolve the caller’s enquiry at the first point of contact. In more complex scenarios to be able to progress the enquiry using our internal ticketing and wider internal colleague collaboration. The Customer Services (Telephony) Officer is required to manage calls professionally and provide accurate meaning information to our customers, a while projecting the Company’s image in a courteous and helpful manner. The shift patterns are: • Monday- Wednesday: 9am-6pm, • Saturday-Sunday: 9am-5:30pm What the role involves: • Handling inbound and outbound queries from multiple channels, including telephone and email, across all UK offices., • To operate on a “First Time Fix” ethos, resolving the students’ enquiries at first point of contact, and for more complex enquiries, manage these effectively through our SysAid student service portal., • Providing a high quality student service offering, conducting all activities within operational SLA’S., • Supporting and working in collaboration with the wider Customer Services team, with tasks and carry out ad-hoc requests and projects that are in line with your skill and capability., • Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff., • Work flexibility as part of the wider Customer Services team and be available for occasional evening and weekend work, as required. About You: • Effective communicator, demonstrating empathy and clarity in both phone and written interactions, ensuring all voices are heard and respected., • Exceptional interpersonal skills, including active listening and strong oral and written communication, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds., • Experience in customer-facing environments, with a commitment to delivering inclusive, first-class service to all individuals., • Proven ability to work collaboratively and positively with others, demonstrating strong problem-solving skills and the ability to analyse, follow up, and resolve issues in a timely manner., • Ability to quickly and accurately process information, even under time constraints, while maintaining high standards of accuracy., • Strong organisational skills, adept at managing tasks, priorities, and time effectively to meet diverse needs., • Proficient in all Microsoft Office applications, ensuring efficient use of technology in everyday tasks., • Ability to thrive in a fast-paced environment, adapting to changing priorities and demands., • Experience with telephony and ticketing systems, ensuring seamless and responsive customer service., • Proactive in taking initiative and ownership, driving tasks to completion with a focus on positive outcomes., • Skilled at working towards set Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), consistently delivering results that align with organizational goals. Standard benefits of employment at GBS include: • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme with NEST, • Tuition reimbursement for career development courses, • Cycle to Work scheme., • Access to GBS “Life” - discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme, • Discretionary annual performance bonus, • Specsavers eye care vouchers, • Access to a TOTUM discount card and eligibility for a Costco membership GBS is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. We take an inclusive approach to recruiting students, with an aim to widening access to higher education among groups currently under-represented in the sector. We believe that education is transformational and can make a fundamental difference to the individuals and communities we serve. If you're looking to make a real difference with your next career move, why not join us.

We’re seeking an experienced Luxury Travel Consultant with a strong understanding of Arabic leisure markets to craft tailor-made travel experiences that exceed expectations. Premium Leisure Travel Consultant (Arabic Speaking) - London. Premium Luxury Travel Consultant – Arabic Leisure Market.

International Wholesale Account Manager - London.Join the Fortnum & Mason Team!.A generous store and restaurant discount of up to 40%.A fantastic subsidised staff restaurant which uses Fortnum's ingredients.A range of opportunities to develop and grow personally and professionally.To be responsible

The Opportunity: The Fisher Investments Institutional Group (FIIG) serves a global client base of diverse investors, including but not limited to: governments, pension funds, foundations and endowments, insurance and financial institutions, and healthcare organizations. As an Institutional Client Operations Specialist, you will have the opportunity to challenge yourself and grow by interacting with members of Senior Management, Research, Investment Ops, Finance and Legal, all while developing expertise surrounding Institutional asset management. You will report to the team leader of Institutional client operations. You will develop the skills required to drive long-term projects relating to new Institutional clients, Institutional fund vehicles, Institutional client onboarding, and Institutional client service. You will learn nuances of regulatory regimes in over 20 countries, and develop the ability to converse intelligently with legal counsel and compliance officials both internally and externally. We are looking for someone who can build long-term internal and client-related projects. Within the first year, you will be adding value to our team by serving as subject-matter expert surrounding Institutional asset management, client onboarding, regulatory complexities, and internal process improvements. The Day-to-Day: • Be a point of contact for our Institutional client requests, ensuring our clients receive the best service possible, • Manage large cash flows, • Coordinate complex reporting requirements for our clients, • Onboard new accounts using the appropriate processes and procedures, • Manage the maintenance of Institutional fund vehicles by coordinating with custodians, internal teams and global regulatory bodies, • Create, develop, document and implement workflows and process improvements to serve the needs of our international institutional investors, • Bachelor's degree or equivalent combination of education/experience, • 2-3 years professional experience in the financial services industry, • Familiar with securities, financial markets and institutional account types, • Experience with customer/client service, • Project management experience, ability to adjust workload based on priority, and passion with process improvements The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients’ best interests by using a simple and transparent fee structure and recognised European custodians. It’s the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including: • 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents, • 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays, • Enhanced maternity pay package with 16 weeks’ top up to full base pay for eligible employees, • $10,000* fertility, hormonal health and family-forming benefit, • A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions, • Gym subsidy of up to £50 per month, • Employee Assistance Program and other emotional wellbeing services, • A collaborative working environment that practises ongoing training, educational support and employee appreciation events FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER

Trailfinders Travel Consultants pride themselves on their ability to advise on and plan travel to a wide client base, exactly matching the appropriate products with the client's individual and unique needs, no matter how complex the requirements are, and to exceed their expectations at every opportu

Trailfinders Travel Consultants pride themselves on their ability to advise on and plan travel to a wide client base, exactly matching the appropriate products with the client's individual and unique needs, no matter how complex the requirements are, and to exceed their expectations at every opportu

This role is crucial in ensuring accurate financial reporting, compliance with charity regulations, and supporting the organisation’s mission through sound financial management. This post requires a detail-oriented and proactive Financial Accountant to join our charity’s finance team.

We are working with a leading specialty insurer to find them an experienced Reserving Actuary to join their Reserving team.This role offers the chance to take ownership of key reserving processes, with a particular focus on Financial Lines and contribute to the delivery of Solvency II technical prov