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Group reservations agent for MICE & Events - H10 London Waterloo

Customer Service

3 hours ago53 views

Join our dynamic team as a Group Reservations Agent specializing in MICE (Meetings, Incentives, Conferences, and Exhibitions) and Events. You will manage group bookings and ensure seamless coordination for events hosted at our hotel.


  • Use the SAP (TMS4Meetings) system to manage reservations.
  • Communicate with the Reservations Manager and Sales Manager regarding group confirmations or cancellations.
  • Handle client requests via email and phone.
  • Quote events and accommodation groups.
  • Generate contracts and request payments for groups.
  • Organize events and coordinate with relevant departments like F&B and Kitchen.
  • Create Banquet Event Orders to inform all departments about the event details.
  • Assist clients with any requirements during events.
  • Bill events/groups and send invoices to clients.
  • Send satisfaction surveys to clients after events.
  • Provide support for individual reservations when needed.

Join us in creating memorable experiences for our guests and become a valued member of our team.

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JORGE C. avatar icon
JORGE C. from H10 London Waterloo is interviewing people like you for this position tomorrow! Let them know you are interested!
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Schedule
    Mondays to Saturdays. Rota. 8H per day.
  • Salary
    £27,500 – £29,500 yearly
  • Benefits
    Food included, Travel Compensation

pin icon284-302 Waterloo Road, SE1 8RQ, London

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Call HandlerLondon

Hotel • 11-50 Employees

Hiring on JOB TODAY since May, 2016

Spanish Chain hotel with good working - life balance.

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JORGE C.Active 2 minutes ago
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