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Head Receptionist - Mistress of Mayfair - London

Gerencia

hace 2 horas57 vistas

Overview
We are seeking a confident, charismatic, and professional Head Receptionist to join our front-of-house team. This role is ideal for individuals who thrive in upscale, fast-paced environments and have experience in late-night venues such as members’ clubs, cocktail bars, or nightlife settings.
As the first point of contact, you will play a key role in delivering an exceptional guest experience while maintaining the highest standards of service, discretion, and professionalism.


Reporting Line
Reports directly to the Head of Reservations
Works closely with the Guest Relations Executive to ensure a seamless and elevated guest experience


Key Responsibilities
Lead and manage the reception team, ensuring smooth day-to-day operations
Oversee guest arrivals, reservations, and guest list management
Provide a warm, polished, and memorable welcome to all guests
Handle VIP guests and members with discretion and professionalism
Maintain a strong presence at the front desk, especially during peak and late-night hours
Train, mentor, and develop reception staff to uphold service standards
Manage staffing schedules, shift planning, and team performance
Liaise with the Head of Reservations and Guest Relations Executive to align on bookings, guest preferences, and service delivery
Work collaboratively with security, management, and floor staff to ensure seamless service
Handle guest inquiries, feedback, and complaints effectively and professionally
Ensure the reception area is always presented to the highest standard


Requirements
Proven experience in a reception or host role within upscale or nightlife venues
Previous experience in a management or supervisory role is essential
Demonstrated ability to lead, motivate, and manage a team
Strong interpersonal and communication skills
Confident, charismatic, and well-presented
Ability to remain calm under pressure in a fast-paced environment
Flexible availability, including evenings and late nights
High level of professionalism and discretion
Desirable Skills
Experience with booking/reservation systems
Background in luxury hospitality or members’ clubs
Strong organisational and multitasking abilities


What We Offer
Competitive salary
Opportunity to work in a dynamic and prestigious environment
Career growth and development opportunities
Supportive and energetic team culture

  • Experiencia
    Se requiere
  • Idiomas
    Inglés – Avanzado
  • Jornada
    Completa
  • Horario
    Wednesday till Sunday
  • Salario
    17 £ – 21 £ por hora
  • Extras
    Including Tronc
  • Inicio
    Incorporación inmediata

pin icon48-49 Saint James's Street, SW1A 1JT, London

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GerenciaLondon

Restaurant • 11-50 empleados

En JOB TODAY desde abril, 2026

Mistress of Mayfair is a refined, high-energy late-night destination blending luxury hospitality with an intimate, club-style atmosphere.

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jord B. avatar icon
jord B.Activo hace 41 minutos
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