Maintenance Gardener

Job description Core Role: The CSR has overall responsibility for delivering first class customer service to their Centre’s customers and visitors and ensuring their business needs are met. The role will be extremely varied, and you will be expected to handle multiple tasks. Key Responsibilities and Deliverables: Customer Service Handle day-to-day ‘front of house’ customers and their customers’ liaisons Perform reception duties in an efficient, professional and courteous manner Answer the switchboard and maintain a rapid response rate according to the agreed standards. Log information on the calls received, where required and maintain detailed and accurate records. File date and perform other routine clerical tasks as assigned and for other departments as needed. Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone and photocopier machine. Communicate and respond verbally to clients, suppliers and other members of staff clearly and effectively. Establish and maintain working relationships with co-workers, managers and the general public. Prepare meeting rooms and service of refreshments. Act as a team member and support your co-workers (CSR&BCM) to meet the expectations of clients. Handle all customer/ visitor enquiries in a courteous and friendly manner. Keep the reception and common areas clean and tidy at all times. Use reasonable discretion with customers with input from BCM Administration, Building Protocol and Activities Understand and make sure that customers follow the safety procedures at all times. General housekeeping checks to all floors, tea points and toilets. Order and maintain the correct amount of office supplies. Ensure that Health & Safety elements are managed as directed by the BCM Handle all general filing, word processing, delivery notes and purchase orders. Actively participate in Centre audits. Ensure all conference and meeting rooms are up to the Regal Court standard. Sales and Marketing Participate in Centre tours and become fully aware of Regal Court’s products and services. Be willing to get involved with selling Regal Court’s products and learn about VO’s General Responsivities Adhere to all company’s policies and procedures Read and comply with the instructions and directions as communicated via signs, notice boards and memos Conduct yourself, always, in a professional and responsible manner, promoting a good and proper image of Regal Court. Essential Skills, Experience & Qualifications: Positive customer relationship skills. Interest in learning about commercial business environments and general finance. Demonstrate ability to use knowledge of customer service is a must. Ability to demonstrate systems monitoring and compliance is necessary. Confident communication and presentation skills Curious and people oriented with the ability to engage customers and ask questions with ease. Positive and happy attitude. Computer literate and will learn and show others how to use IT/Telecoms Competencies & Personal Attributes: Outgoing, enthusiastic, honest and confident individual who possess the following attributes: Ability to operate sensitively in multicultural environments and build effective working relations. Self-motivated Strong (written & verbal) communications and diplomatic skills. Ability to maintain control and perform during stressful situations. Is confident and at ease when handling customer/ visitor enquires. Positive and proactive energy. Attention to detail and extremely well organised. Professional telephone manner. PC literate and knowledge of Microsoft package. Excellent team player. Confident to interact with a range of clients up to Board level. The ability to multitask. Customer services Representative should be competent in: Sales Support Renewals Move in & Move out Meeting Rooms Virtual Office Operate GoCardless SagePay Opening & Closing Procedures Health & Safety What we will offer you? Competitive annum salary with progression to progress Monday to Friday, 8:30-5:30 Pension Scheme 20 days holiday plus all public bank holidays. Training and development opportunities. Job Type: Full-time Pay: £23,000.00-£26,000.00 per year Additional pay: Bonus scheme Quarterly bonus Benefits: Company pension Free parking Life insurance On-site parking Sick pay Schedule: 8 hour shift Monday to Friday No weekends Work Location: In person

At Delore Care, we prioritise our staff and workers as we believe that this will have a direct impact on the welfare of the people that we care for. This role will be providing care support in Lewes, Havens & Seaford, Hailsham, Heathfield and Eastbourne localities. Responsibilities and Accountabilities: We support & assist with personal care. Prompting and administering medication. Support with shopping and appointments Providing support with hobbies and social activities Providing companionship, being supportive & friendly. Helping patients with their everyday duties Preparing light meals. Light domestic duties. Benefits Career Progression - We are a growing company and there is always opportunity to move up the career ladder, we consider internal staff first for job opens. Flexible Payment– Most of our staff get paid 2 weekly but we can be flexible with your payment if you want earlier payments. Mileage payment - We pay mileage in between calls FREE Blue Light card – national discount card for hundreds of retailers Small Teams - You work as part of close knit teams Care Certificate and NVQs - Staff are supported to completed their care certificates and NVQs. Holiday entitlement - All care workers have their 28 days holiday entitlement Pension scheme - All staff are registered unto a pension scheme to save for the future unless staff opt out. Sponsorship can be provided. Skills required: Experience preferred but not essential as you will be trained Reliable and trustworthy as lone working is required Have a caring and nurturing personality Managing different medical conditions like dementia, autism, challenging behaviour Passion and commitment to provide outstanding care Have an NVQ Level 2 in Health & Social care is a great advantage or be willing to work towards this. Requirements: Proof of Right to work in the UK Proof of NI on official document (except you are new in the country and yet to obtain NI number) 2 Proofs of address with the last 3 months Valid DBS check/ or willing to pay for a new DBS Able to provide contact details for 2 references Driving licence is required