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Receptionist - Emerald Group - London

Host & Hostess

3 hours ago36 views

Pay: £13.00-£14.00 per hour
Job Description:
ROLE OVERVIEW
The Host is the first and final point of contact for guests, delivering a warm, organised and professional
welcome. The postholder manages reservations and the waiting list, coordinates seating, maintains the flow of
the restaurant and works closely with the floor team to ensure every guest receives the attentive, high-quality
experience expected across Emerald Hospitality Group.
KEY RESPONSIBILITIES
– Welcome guests warmly and professionally on arrival and thank them when they leave.
– Manage reservations, walk-ins, the waiting list and guest enquiries accurately.
– Coordinate table allocations and seating plans to support smooth service and maximise availability.
– Escort guests to their tables, present menus and communicate relevant information to the service team.
– Monitor the entrance and dining room, keeping guests informed of waiting times and responding
promptly to requests.
– Maintain accurate knowledge of menus, bookings, special events, accessibility needs and service
standards.
– Handle guest queries and concerns professionally, escalating to a Supervisor where needed.
– Keep the reception and entrance areas organised, presentable and compliant with health and safety
requirements.
PERSON SPECIFICATION
Essential
– Previous experience in a Host, Reception or guest-facing hospitality role, ideally in a quality restaurant.
– Excellent guest-service, communication and interpersonal skills.
– Strong organisation and the ability to manage reservations and priorities accurately.
– A calm, confident and professional approach in a busy environment.
– Flexibility to work evenings, weekends and bank holidays.
Desirable
– Experience using a restaurant reservation or table-management system.
– Knowledge of the venue, local area and dining recommendations.
HOURS & TERMS
48 hours per week, worked flexibly including evenings, weekends and bank holidays; a separate 48-hour opt- out agreement will be provided.
BENEFITS
 Enjoy a complimentary birthday dinner on us.
 Receive a 50% discount when dining with us.
 Work with some of the best leaders in hospitality.
 Access opportunities for progression within the company
Benefits:


  • Employee discount

Work Location: In person

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Matteo L. from Emerald Group is interviewing people like you for this position tomorrow! Let them know you are interested!
  • Experience
    Required
  • Employment
    Full-time
  • Schedule
    Five days a week - two days off - Monday to Sunday
  • Salary
    £14 hourly
  • Benefits
    Cash & Card tips

pin iconFleet Street, London

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Host & HostessLondon

Restaurant • 51-250 Employees

Hiring on JOB TODAY since September, 2026

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Matteo L.Active 47 minutes ago
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