Sales Executive & Account Manager

You will be in charge of the team who responds to queries on social media

Hours: 8:30am – 5:00pm with a 1 hour lunch Looking for a candidate to start end of March 2025 ** Key Responsibilities:** 1. Client & Customer Service: Build rapport with clients and maintain relationships, ensuring their satisfaction. Act as a primary point of contact for customer queries, resolving issues or escalating as necessary. Handle complaints independently, escalating to BCM if needed. ** 2. Operational Support:** Assist with the move-in/move-out process, including key management, checklists, and deposit returns. Handle reception duties as required, including answering calls, greeting visitors, managing post, and monitoring parking. Assist with administrative tasks, invoicing, stock management, and maintaining the entire filing system (online and in the office). ** 3. Building & Facility Management:** Ensure the offices are always prepared for viewings, meetings, or hotdesking. Monitor stock levels for kitchen and office supplies, keeping the facility well-stocked and maintained. Assist in health and safety procedures, such as fire drills and ensuring compliance with regulations. Ensure high standards of cleanliness and coordinate with cleaning teams. 4. Event & Meeting Room Support: Assist with booking and managing meeting rooms, ensuring they are set up, cleaned, and stocked as needed. Support with organizing networking events, ensuring attendance, set-up, and clean-up. 5. Sales & Marketing Support: Ensure the serviced office and meeting room spaces are advertised with accurate information on relevant platforms. Assist in promotional activities like sharing information with our marketing team. ** 6. General Admin and Reporting:** Provide regular updates on tasks, delays, and completed work. Assist BCM with invoicing, ensuring charges for additional services are accurately recorded. Run operational building updates, adhering to GDPR guidelines. ** 7. Compliance & Regulation:** Ensure the business complies with legal and regulatory requirements, such as anti-money laundering (AML) checks. Fill in accident/incident forms when needed and communicate any safety concerns to BCM. ** Required Skills & Experience:** Customer-Focused & Client Relations: Experience in a client-facing, customer-focused environment is essential, with the ability to build relationships and remain calm under pressure. Operational/Administrative Experience: Prior experience in managing daily office operations, particularly in the serviced office industry, would be beneficial. Communication Skills: Strong interpersonal and communication abilities to liaise effectively with clients, colleagues, and contractors. Organizational Skills: Ability to multitask, prioritize effectively, and maintain excellent time management. Problem-Solving & Adaptability: A proactive approach to solving issues with a flexible, 'can do' attitude. Technology Proficiency: Competent in Microsoft Office, particularly Outlook and Excel, to manage schedules, emails, and inventory. Teamwork & Independence: Ability to work well within a team but also take initiative and work independently when required. ** Ideal Candidate:** A service-oriented individual with experience in the serviced office industry or a similar customer-focused role. Highly organized with the ability to manage multiple tasks and meet deadlines in a fast-paced, dynamic environment. Flexible, willing to step into different roles when necessary, including covering reception duties or assisting the BCM with other operational needs.

About Us: Tropical Vows is a premier destination wedding and tour package company specializing in unforgettable experiences in Sri Lanka. From destination weddings to outbound travel management, we have successfully conducted over 35+ destination weddings and helped countless travelers explore the beauty of Sri Lanka. With our expansion into the UK market, we are seeking a driven and dynamic individual to join our team and grow our client base. Position Overview: We are looking for a Sales & Tour Consultant who will be responsible for bringing in clients, coordinating with them, and managing partnerships with other companies. This role includes selling destination weddings and promoting Sri Lanka tour packages. The candidate will also help establish partnerships with UK-based companies offering similar services. In return, we offer a competitive monthly salary, commission, and exciting benefits, including a fully paid trip to Sri Lanka for exceptional performers. Key Responsibilities: - Identify potential clients and bring them on board. - Schedule and coordinate client meetings or calls to discuss offerings. - Close sales for destination weddings and tour packages to Sri Lanka. - Partner with companies offering similar services in the UK. - Maintain a steady pipeline of clients and ensure at least one successful sale monthly. - Collaborate with the team to understand pricing, materials, and packages. - Act as the bridge between clients and Tropical Vows for smooth communication. - Market Sri Lanka as a destination and secure partnerships to grow sales. Compensation and Benefits: - Monthly Salary: £3,600 Commissions: - 8% on each destination wedding sale. - 5% on each Sri Lanka tour package sale. Benefits: - Fully paid employee trip to Sri Lanka for outstanding performance. - Flexible work options, including part-time involvement. - Note: If no sales are made in a given month, salary and benefits will not apply. What We’re Looking For: - Sales-driven individuals with strong communication and persuasion skills. - Ability to work independently and deliver results. - Basic understanding of the travel or destination wedding industry is a plus. - Proficient in using communication tools and maintaining records. - Equal opportunity mindset – we welcome candidates from diverse backgrounds. Selection Process: 1. Online interview with the CEO via Google Meet. 2. Signing of a contractual agreement outlining responsibilities and commissions. 3. Onboarding and training to understand the products and services. Additional Notes: - Payments for commissions are made immediately after client payments are received. - This is a results-oriented role with the flexibility to work part-time if desired. Join Tropical Vows and help us bring the beauty of Sri Lanka to the world through unforgettable experiences.

- Resident Liaison Officer - Social Housing Planned Works - Based in Royal Borough Kensington & Chelsea - must be a resident of the Borough - Full time - Monday to Friday 8am to 4:30pm - 16 week FTC with the possibility of extension - start Mid February We're currently working with a leading main mechanical contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing in the Kensington & Chelsea area. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: - Working on planned maintenance projects - Being the main point of contact for residents during planned works; both face to face and via telephone/email - Pre-entry visits and company inductions - Proactively collect residents contact details for future communication - Visiting tenants in their homes and advising them on when and what work is being carried out - Act as the main point of contact and deal with any problems/queries that the tenant may have - Visiting properties that are being refurbished with potential tenants and advising them on completion dates Key requirements include: - Must hold CSCS card - Resident of Royal Borough of Kensington & Chelsea - Strong communication skills, both written & verbal - Experience working on a live construction site & within site operations - Knowledge of MS Word & Excel to an intermediate level You will be based in the temporary Site Office, working closely with the Site Managers & Engineers. This role may include lone office working while other employees are working elsewhere in the building. Due to the company Social Values policy, you must be based within the Royal Borough of Kensington & Chelsea to be considered for this role. If you're available to start in Mid February then Please apply online now!

Azura is a vibrant restaurant and bar establishment in the heart of London, renowned for its exceptional dining, entertainment and guest experience. We are seeking an enthusiastic, experienced and hands-on Reservations/Reception Manager. Responsibilities: - Guest Reservations: Manage the end-to-end reservation process, from handling inquiries to confirming bookings, with a focus on accuracy and personalised service. - Guest Experience: Act as a primary point of contact for guests, ensuring every interaction reflects the high standards of Azura’s hospitality. - Table Management: Efficiently allocate and manage table bookings to optimize capacity while ensuring comfort and exceptional service for all guests. - Email Communication: Respond promptly and professionally to guest inquiries and booking requests received via email, maintaining a friendly and clear tone. - Hands-On Service: Collaborate closely with the hostess and restaurant team to assist with guest check-ins, accommodate special requests, and resolve any issues promptly and professionally. - Feedback & Insights: Gather guest feedback, identify trends, and share insights with management to continuously elevate the guest experience. Requirement: - A passion for hospitality and guest satisfaction. - Previous experience in reservations or front-of-house roles. - Outstanding communication and interpersonal skills, with a warm and professional demeanour. - Strong organisational skills and attention to detail. - Proficiency in reservation software (Ideally Sevenrooms) Morning OR evening shift available. If you’re passionate about creating unforgettable guest experiences and thrive in a hands-on role, we’d love to hear from you!

About Us RizzingUpCart, a boutique e-commerce website specialising in premium cashmere clothing, is expanding its services to offer comprehensive e-commerce website development solutions. We are passionate about empowering businesses to enhance their online presence and achieve their sales targets. We are seeking an experienced and client-focused Account Manager to join our team. This role involves working closely with clients to optimise their CRM systems, manage new feature rollouts, and deliver strategic insights to support their growth. Key Responsibilities Act as the primary point of contact for assigned clients, ensuring alignment with their business objectives and maintaining excellent client relationships. Build and nurture long-term partnerships to foster trust and loyalty. Oversee the implementation of new business features and software updates in clients’ CRM systems, including testing and validation processes. Collaborate with technical teams to gather and prioritise system requirements. Assist clients in enhancing the visualisation and usability of their information systems to improve operational efficiency. Offer tailored recommendations for improving system functionality. Collaborate with clients to identify, evaluate, and implement new system features that support their business objectives. Provide consultative advice on system upgrades and feature purchases. Analyse clients’ operations with a focus on enhancing sales and revenue growth. Deliver actionable strategies to help clients achieve measurable success in their e-commerce initiatives. Requirements Experience Demonstrable experience in account management, customer success, or a related field. Hands-on involvement in the development or management of user payment systems, with a strong grasp of client workflows and business requirements. Skills Solid understanding of CRM systems and e-commerce platforms. Strong analytical skills to translate complex client needs into practical solutions. Excellent communication and interpersonal skills. Strategic thinking with a customer-centric approach. Preferred Qualifications Experience in optimising information systems and delivering sales-focused solutions. Familiarity with data visualisation and reporting tools. What We Offer A dynamic and collaborative working environment. Opportunities to work with boutique e-commerce businesses. Competitive salary and benefits package. Professional development and career progression opportunities. Join RizzingUpCart and become part of our mission to revolutionise e-commerce solutions!