Team Leader - Gordon Ramsay Restaurants - London

You will be instrumental in ensuring the smooth operation of our acclaimed restaurant, delivering exceptional guest experiences, and fostering a supportive, high-performing team environment. This vital role upholds the world-class standards synonymous with Gordon Ramsay Restaurants, a global leader in the culinary world with numerous establishments across the UK and internationally. Key Responsibilities: • Staff Training & Development: Conduct comprehensive training sessions for front-of-house staff, covering diverse food and beverage menus and educating the team on impeccable service protocols and the highest standards of guest care., • Operational Excellence: Design and execute efficient seating plans, adapting them in real-time to optimize service flow and maximize guest satisfaction. Maintain seamless and effective communication with the kitchen team and senior management. Oversee and meticulously manage customer preferences and requirements, including special occasions, dietary restrictions, and unique requests, ensuring accurate communication and flawless execution., • Service Standards & Quality Assurance: Uphold and promote the highest standards of service excellence across all front-of-house operations, ensuring every guest receives outstanding customer care from arrival to departure., • Team Leadership & Environment: Actively contribute to and cultivate a positive, collaborative, diverse, and productive team atmosphere, inspiring and motivating staff during every shift., • End-of-Day Procedures: Efficiently manage and oversee all closing duties, ensuring the restaurant is meticulously prepared for the next service and maintaining operational readiness. What We Offer: • Competitive pay rate., • World-class training and development opportunities, offering extensive global career progression across our multi-site and multi-brand group., • The chance to work with and learn from an extraordinary team in a diverse and energizing restaurant environment., • Meals on duty and a fantastic 50% discount on food and drink in select UK restaurants., • A 30% discount for your Friends & Family in restaurants and on Gordon Ramsay Academy classes & courses., • Access to MYNDUP, our wellbeing partner, offering up to 2 hours of anonymous support a month, fully funded by us. Our Culture: We are an inclusive employer, devoted to creating an environment where our amazing teams can thrive. Our aim is to put people at the heart of everything we do, allowing our teams to be their authentic selves and celebrating diversity in every sense.

We are seeking an exceptional Head Waiter to join the team at The River Restaurant by Gordon Ramsay based at the Savoy Hotel, Strand. Your responsibilities will include: • Provide an exceptional, attentive, and discreet service experience tailored to each guest., • Present menus with confidence, offering detailed explanations of dishes, ingredients, and preparation methods., • Deliver expert recommendations on food and beverage pairings, working closely with the sommelier where appropriate., • Execute service with precision and elegance, adhering to fine dining etiquette and sequencing standards., • Ensure tables are impeccably set, maintained, and cleared in a timely and refined manner., • Anticipate guest needs and respond proactively to ensure a seamless and memorable dining experience., • Accurately take and process orders, ensuring clear communication with the kitchen team., • Maintain a thorough knowledge of daily specials, seasonal menus, and allergen information., • Handle guest requests and feedback with professionalism, efficiency, and discretion., • Uphold the highest standards of personal grooming, hygiene, and presentation at all times., • Support team members and contribute to a collaborative, high-performance service environment. -Assist in maintaining cleanliness and organisation of the dining area in line with luxury standards. Ideal Candidate Profile: • Previous experience in fine dining or luxury hospitality environments preferred., • Strong communication and interpersonal skills., • Passion for hospitality and delivering world-class guest experiences., • Excellent attention to detail and ability to multitask in a fast-paced setting., • Positive attitude, reliability, and a team-oriented mindset., • Well-presented with a polished and professional demeanor. What’s in it for you: Competitive Pay Rate A fantastic 50% staff discount on food and drink in Restaurants and on Gordon Ramsay Academy classes & courses 30% discount for your Friends & Family in Restaurants and on Gordon Ramsay Academy classes & courses Employees can instantly access up to 50% of basic wages earned before payday via Stream Refer a Friend Scheme - earn between £250 to £1000 when referring a friend to work with us (T&Cs apply) Access to our world-class training & development opportunities globally Progress your career through a multi-site and multi-brand, best in class global restaurant group Work with and learn from extraordinary culinary and front-of house talent in a diverse, energising and professional restaurant environment Preferential Room Rates at Gordon Ramsay Restaurants partner hotel MYNDUP - our wellbeing partner where our teams can access up to 2 hours anonymous support a month, fully funded by GRR, for everything from mental health & wellbeing, to counselling or therapy sessions, life & career coaching and more Meals on duty This role will offer the successful candidate an exciting opportunity to develop their career in a best-in-class global restaurant business! We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process. At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.

We are looking for a passionate and energetic Bartender to join our new restaurant; Bread Street Kitchen – Stratford. Bread Street Kitchen, Bar & Rooftop, located in Stratford Cross, is the perfect destination for lunch, dinner and late-night drinks. In a stunning two-floor building in Queen Elizabeth Olympic Park, the restaurant offers a globally-inspired menu of Gordon Ramsay classic dishes, from traditional fish and chips to our classic beef Wellington. We also have an exciting array of exclusive Stratford specials, including the steak and ale pie. What you do as a Bartender : • You pride yourself on having a real flair and passion for amazing drinks as well as working with quality products and award-winning menus, • You are attentive and proactive Bartender and you are naturally anticipating the needs of our guests, • You thrive on teamwork and cooperation to ensure all guests receive a memorable experience at all times, • You are keen to use your interpersonal skills, energy and interest in our products to ensure the highest standards are consistently achieved What’s in it for you: • Competitive Pay Rate, • A fantastic 50% staff discount on food and drink in Restaurants and on Gordon Ramsay Academy classes & courses, • 30% discount for your Friends & Family in Restaurants and on Gordon Ramsay Academy classes & courses, • Employees can instantly access up to 50% of basic wages earned before payday via Stream, • Refer a Friend Scheme - earn between £250 to £1000 when referring a friend to work with us (T&Cs apply), • Access to our world-class training & development opportunities globally, • Progress your career through a multi-site and multi-brand, best in class global restaurant group, • Work with and learn from extraordinary culinary and front-of house talent in a diverse, energising and professional restaurant environment, • Preferential Room Rates at Gordon Ramsay Restaurants partner hotel, • MYNDUP - our wellbeing partner where our teams can access up to 2 hours anonymous support a month, fully funded by GRR, for everything from mental health & wellbeing, to counselling or therapy sessions, life & career coaching and more, • Meals on duty If you’d like to develop your career in a best-in-class global restaurant business - apply today. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process. At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.

We are looking for a Bartender to join the passionate front of house team at Pizza East – Shoreditch. Located in the iconic Tea Building in the heart of Shoreditch, Pizza East offers Italian, produce-led comfort food from wood fired pizzas to hearty lasagna, italian shared plates with delicious drinks to match. Open every day for lunch and dinner. What you do as a Bartender: • You pride yourself on having a real flair and passion for amazing drinks as well as working with quality products and award-winning menus, • You are attentive and proactive Bartender and you are naturally anticipating the needs of our guests., • You thrive on teamwork and cooperation to ensure all guests receive a memorable experience at all times, • You are keen to use your interpersonal skills, energy and interest in our products to ensure the highest standards are consistently achieved What we offer you: • Competitive Pay Rate, • A fantastic 50% staff discount on food and drink in Restaurants and on Gordon Ramsay Academy classes & courses, • 30% discount for your Friends & Family in Restaurants and on Gordon Ramsay Academy classes & courses, • Employees can instantly access up to 50% of basic wages earned before payday via Stream, • Refer a Friend Scheme - earn between £250 to £1000 when referring a friend to work with us (T&Cs apply), • Access to our world-class training & development opportunities globally, • Progress your career through a multi-site and multi-brand, best in class global restaurant group, • Work with and learn from extraordinary culinary and front-of house talent in a diverse, energising and professional restaurant environment, • Preferential Room Rates at Gordon Ramsay Restaurants partner hotel, • MYNDUP - our wellbeing partner where our teams can access up to 2 hours anonymous support a month, fully funded by GRR, for everything from mental health & wellbeing to counselling or therapy sessions, life & career coaching and more, • Meals on duty If you have a passion for food and are looking to develop your career in a best-in-class global restaurant group, we would love to hear from you. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process. At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.

About Fatto a Mano: Fatto a Mano is an independent pizzeria business built on quality, care and people. We believe great food and great hospitality come from well-supported teams, clear values and leaders who are present on the floor, not behind a desk. We operate multiple pizzerias across London and Brighton & Hove, supported by a central production kitchen and support office. The Role: We are looking for an experienced General Manager to lead one of our pizzerias. While this role will be based at a single location, we are not recruiting for a specific site at this stage. The final location will be discussed and agreed with the successful candidate, based on experience, strengths and business needs. As General Manager, you will be fully accountable for the performance of your pizzeria, leading your team, driving commercial results and ensuring every customer receives a warm, consistent Fatto a Mano experience. Key Responsibilities: • Full responsibility for the day-to-day running of your pizzeria, • Lead, develop and retain a strong management and front-of-house team, • Maintain excellent standards of food quality, service and cleanliness, • Manage labour, costs and margins in line with business targets, • Create a positive, respectful and high-performing team culture, • Ensure compliance with health & safety and company procedures, • Work closely with the wider management and support teams, • Contribute to the wider business through collaboration and best practice sharing About You: • Proven experience as a General Manager in a high-quality hospitality environment, • A hands-on leader who is comfortable doing every job in the building — from leading service to cleaning toilets when needed, • Leads with humility and respect, earning trust through actions, not job titles, • Present on the floor, especially during busy services, and leads by example at all times, • A people-first manager who supports, coaches and develops their team, • Commercially confident and comfortable managing budgets, labour and KPIs, • Organised, reliable and calm under pressure, • Passionate about hospitality, food and building strong, happy teams, • Flexible and open to discussion around final site location Why Join Fatto a Mano? • Join a growing independent business with strong values and long-term vision, • Be trusted to run your site with autonomy and support, • Work with a passionate, people-focused leadership team, • Real opportunities for progression as the business continues to expand, • Competitive salary and benefits, discussed at interview *Location Note: This role will be based at one of Fatto a Mano pizzeria in London. The specific location will be agreed with the successful candidate during the recruitment process.*

DOME creates exciting, high-energy places where people come together, spanning nationwide festivals, meanwhile spaces on the Southbank, pop-ups, catering, and events across London, alongside our two Truffle Burger restaurants in central London. We design, deliver, and operate vibrant, food-led destinations, working with our own in-house brands and a curated network of national and international partners. Our brands are quick-service and crowd-led, known for decadent, delicious and creative menus. By bringing together independent concepts under one roof, we create memorable, high-impact experiences that activate spaces and attract diverse audiences. In the Summer season we take some mega teams on the road across the UK, from Scotland down to the Isle of Wight, who run experience-led food halls with our 6 in-house brands, at some of the country's biggest and best-loved music festivals. What starts in London's street-food scene becomes a full season of life on the road along-side 150 team members — moving city to city, building buzzing food spaces, and delivering high-energy service to huge crowds. Festival life is intense and fast-paced, with long shifts, big volumes, and high standards, but it's also hugely rewarding. You'll live and work closely with your team all summer, sharing camps, late nights, headline artists, crew access, and the kind of moments and friendships that only come from doing something memorable together. It's hard work, high adrenaline, and completely unforgettable — a season you'll always talk about long after the last show and service ends. As we continue to operate multiple high-volume food units at festivals across the UK, we're looking for experienced, hands-on Unit Managers to take full ownership of their brand and unit. This role is key to keeping things running smoothly day to day — leading teams of 6, maintaining standards, and ensuring great food and service in intense, fast-paced festival environments. We're looking for: You're an energetic and experienced festival Unit, kiosk or concession manager with a background in fast paced hospitality, street food, festivals or quick service dining. You love leading, inspiring and motivating teams through the most energy fuelled shifts and take pride in running your unit to the highest standards. Hands-on and unstoppable- you embrace busy days and the excitement of life on the road, working closely with a close-knit team to deliver unforgettable festival experiences across the UK. • Running the day-to-day operation of a festival food unit, including setup, service, and close-down, • Leading, supporting, and motivating your team to deliver consistent food quality and service, • Managing stock, ordering, wastage, and costs in line with targets, • Ensuring food safety, health & safety, and EHO compliance at all times, • Building and managing rotas, staffing levels, and day-to-day people issues, • Working closely with operations, warehouse, and build/break teams to manage stock and equipment, • Reporting weekly on performance, costs, people, compliance, and upcoming needs What we offer: • Permanent, full-time roles with development plans to build experience, confidence and a career within festival operations, • Performance based bonuses, • Regularly arranged social occasions, • Employee Assistance Programme - free therapy sessions and financial support, • Slick and fun online and in-person training with rewards for learning and growing, • Regular 1-2-1 time with your manager for good things and challenges, • Festival starter pack - camping equipment, uniform, essentials and more, • 50% F&B discount at all our venues and locations for you and 3 friends, • Access to some of the biggest and best festivals in the UK, • A creative, ambitious and collaborative environment, • Seriously experienced team - with lots of support and knowledge to soak up, • Work with some well known international guest residents at pop-ups, • Opportunity to build experience and exposure with events, catering, festivals, pop-ups or restaurants, with one team.

We are looking for a hands-on, passionate, and highly organised leader to oversee our gelato production and support day-to-day shop operations. This is a key leadership hybrid role within a growing artisan gelato business. We are seeking someone who can combine production expertise, team leadership, creativity, and operational reliability. Key Responsibilities Lead daily gelato production operations Develop and refine recipes and seasonal flavours Maintain consistency, quality, and presentation standards Manage stock control, ingredient ordering, and production scheduling Train, mentor, and supervise team members Support front-of-house operations when required Ensure high food safety, cleanliness, and operational standards We’re Looking For Someone Who Is : Experienced in gelato, pastry, dessert, bakery, or food production Comfortable working across both kitchen and customer-facing environments Passionate about hospitality, quality, and customer experience Strong at training and motivating teams Creative with an interest in flavour and product development Bonus Experience Recipe development and seasonal menu creation Hospitality or café management experience Knowledge of stock management and ordering systems What We Offer Opportunity to play a key role in a growing artisan business Creative input into flavour and product development Supportive and team-focused environment * Opportunity to shape flavours, systems, and future growth

🎯Supervisor Wanted! 🎉 MINIMUM OF 2 YEARS EXPERIENCE AS SUPERVISOR IN HOSPITALITY REQUIRED Do you thrive in a fast-paced hospitality environment, love leading a team, and know how to keep both guests and operations running smoothly? We’re looking for a confident and organised Supervisor to help lead our bar and floor teams and create unforgettable guest experiences. Our venue is all about delicious food, great drinks, live sport, and good times – and we need a supervisor who can bring energy to both the bar and restaurant floor while keeping the day-to-day operations on track behind the scenes. 🕹️ Your mission (should you choose to accept it): Lead and support the bar and floor teams during service Welcome guests with warmth and professionalism Ensure smooth, efficient, and high-quality service across both the bar and restaurant floor Handle customer queries and resolve issues confidently Support staff training, motivation, and shift organisation Manage bookings, rotas, and daily admin tasks Assist with stock control, cash handling, and reporting Help maintain a lively, friendly, and fun atmosphere throughout the venue ⚽ What we’re looking for: Previous experience in hospitality supervision across bar and floor operations Strong organisational and administrative skills Outgoing, people-first personality Confidence in a fast-paced, high-energy environment Ability to lead by example and motivate a team Excellent communication and problem-solving skills Love for sports, games, or a buzzing social atmosphere Passion for delivering exceptional guest experiences

Job Ref: HON1021 Branch: Honi Poke Kingly Location: Honi Poke Kingly, London (West) Salary/Benefits: £33,000 – £36,000 per year, depending on experience Contract type: Permanent Hours: Full Time Hours per week: 45 Posted date: 21/05/2026 Closing date: 04/07/2026 Join the Honi Poke family and lead one of the fastest-growing grab-and-go poke stores! At Honi Poke, we're all about fresh, fast, feel-good food. Inspired by the flavours of Pacific Hawaiian cuisine, our colourful home-made poke bowls and sushi grab-and-go options bring sunshine to busy streets, but it's our people who make the difference. We're looking for an experienced, passionate General Manager to take ownership of one of our stores. As a General Manager, you'll deliver operational excellence, lead and inspire a high-performing team, and ensure every shift runs smoothly. You're a hands-on, strategic leader who thrives in a fast-paced environment, with a genuine passion for fresh food, hospitality, and creating outstanding customer experiences. You'll be the driving force behind store performance, staff development, and customer satisfaction, and play a key role in growing the Honi Poke brand. That's the way we bowl! Key Responsibilities • Lead your store to deliver exceptional standards in service, food quality, and consistency, ensuring every shift reflects the Honi Poke vibe., • Manage day-to-day store operations, including rotas, ordering, forecasting, financial reporting, and store-level KPIs (sales, labour, GP, and guest satisfaction) to drive performance and operational excellence., • Recruit, train, coach, and develop a high-performing team, fostering a positive, motivated, and inclusive culture where staff feel supported, recognised, and empowered, while nurturing future leaders in fast-casual and food retail., • Maintain operational standards, compliance, and store environment, covering Food Safety, Health & Safety, brand standards, equipment maintenance, and store cleanliness., • Enhance the customer experience and brand presence, acting on guest feedback and delivery performance (e.g., Deliveroo), while embodying Honi Poke's values and culture in every aspect of leadership. What We Offer • £33,000 – £36,000 per year, depending on experience, • Paid breaks: your time to rest matters, • Free meals every shift, • Exclusive team discounts for you, your friends & family, • Employee Assistance Programme: support for your wellbeing, • A vibrant, friendly team culture where positivity and growth go hand-in-hand Who You Are • Experienced in hospitality, fast-casual, or food retail management (restaurant, grab-and-go, café, or takeaway experience ideal), • Hands-on, strategic, and able to lead, inspire, and develop a high-performing team, • A people-focused leader, positive, reliable, and excellent at motivating others, • Passionate about fresh food, operational excellence, and outstanding customer experiences, • Confident managing financial performance, KPIs, and operational compliance in a fast-paced environment Bring your leadership, energy, and passion to Honi Poke and help us become the go-to poke destination while growing your career in hospitality management. Apply today, we can't wait to welcome you to the family!

Common Pizza - New York City & Detroit Style, Open-Air Pizza Restaurant In Clapham Common A laid-back, open-air hangout serving thin-crust NYC pizzas & deep-pan Detroit pies + mac balls, towering dough bites, drinks and music. We are looking for a bartender to join our team, who has a passion for pizza & working in a team. We are located in the middle of Clapham Common, with an open bar and kitchen onto a full out-door seated restaurant. This is a very cool place to work! ●Neighbourhood Location - No need to travel into Central! ●28 Days Holiday ●50% Discount - When dining with us with your friends/family ●Free Team Food - On all shifts ●Monthly Competitions ●Pension Scheme ●A Genuine Enjoyable Environment To Work In - Due to this venue being open to the elements, we are looking for someone flexible to can adapt their working hours around the weather. When the sun shines, we are extremely busy! When the rain comes down, we are much quieter. This is a seasonal job and would be a role available between June - October. We can’t wait to meet you! Apply Now!

An opportunity for an experienced and approachable leader with a genuine love of hospitality and love of beautiful, ingredient-led food. Granger & Co. is looking for a Manager to join our restaurant family. ABOUT US Since we opened our doors in London in 2011, Granger & Co. has brought the relaxed, sunny Australian way of dining to the city. Our restaurants reflect the spirit that Bill Granger made known around the world: easy-going, generous excellence. Our food makes people feel good. It is full of flavour, goodness and vitality. We thoughtfully source the best possible ingredients with a sunny, colourful lightness, and the emotional comfort of food is as important to us as how it looks and tastes. We celebrate seasonality, champion local growers and suppliers and prioritise ingredients grown with care for the world. As a family-owned restaurant group that is constantly evolving, we value all employees as respected individuals and foster diversity and inclusion, with everyone given a chance to share their voice and ideas. People stay with us and grow with us, many for over a decade. THE ROLE This is a full-time position with a mix of daytime, evening and weekend shifts. As Assistant Restaurant Manager, you will lead the front-of-house team in delivering warm, generous and confident hospitality. You’ll ensure smooth and organised service, support the team in creating a welcoming atmosphere, and work with pace and attention to detail throughout the day. You’ll contribute to daily operations, from managing service flow and handling guest enquiries to supporting training, rostering and quality control. You will also champion our seasonal, ingredient-led menu, guiding guests and supporting the team in understanding our food, producers and values. You will have support and training in administrative tasks from the restaurant management team and our hands-on operations team. ABOUT YOU You love hospitality, from the joy of sharing great food and drink to creating memorable experiences for guests. You take pride in leading a team that delivers excellence with care, warmth, and professionalism. Calm under pressure, organised and solutions-focused, you thrive in a fast-paced environment where every detail matters. You care about good food, love learning about ingredients and producers, and enjoy sharing that passion with both guests and colleagues. Above all, you value generosity, teamwork and creating a supportive space where people can do their best work. WHAT WE OFFER • A real work-life balance in a people-first business with teams who love what they do., • An additional day of holiday for every year of service after two years., • Access to wellbeing support and private GP services through Hospitality Rewards., • Freshly made staff meals every shift., • 50% off when you dine in our restaurants (for up to four people)., • Cycle to work scheme., • Enhanced maternity pay (after 40 weeks of service)., • Ongoing learning opportunities and visits to the farms and producers we work with. We believe great food and hospitality bring people together. Our kitchens and restaurants are places where every team member is heard, supported, respected and encouraged to grow. We are proud of our inclusive culture and the positive energy it brings to our restaurants. If you are excited by the idea of cooking seasonal, ingredient-led food with a team who cares about flavour and hospitality, we would love to hear from you.

FRONT OF HOUSE SUPERVISOR – LOCKE LONDON CANARY WHARF We are seeking an experienced and guest-focused Front of House Supervisor to lead our on-property front of house and guest services team. This role is responsible for ensuring smooth daily operations, exceptional guest experiences, and high service standards across reception, concierge, and guest relations. The successful candidate will be a confident leader with strong operational knowledge and a passion for hospitality excellence. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Guest Experience & Service Delivery: Oversee a guest‑first culture, ensuring every guest interaction aligns with our brand personality and service expectations Resolve guest concerns with empathy, urgency, and creativity Maintain high standards of cleanliness, ambience, and arrival experience in the lobby and front of house spaces Front Office Operations: Supervise the daily front of house operations during your shift, ensuring smooth check‑in, check‑out, and guest flow Monitor room availability, special requests, and VIP requirements, escalating where necessary Ensure accurate use of the PMS, payment processes, and guest profiles Work closely with Housekeeping and Maintenance teams to ensure rooms are ready, clean, and up to standard Follow operational SOPs and support the implementation of new procedures Team Support & Leadership: Lead and motivate the front of house team on shift, ensuring everyone is engaged and performing at their best Assist with training new employees and reinforcing brand service expectations Provide real‑time coaching to Front-of-House Assistants to improve service delivery and operational efficiency Support rota planning, shift briefings, and daily task allocation when required Financial & Rooms Performance: Encourage and support the upselling of room categories and hotel services Ensure accurate billing, cash handling, and financial controls at the Front Office desk Help the team meet daily revenue and KPI targets through confident and informed recommendations Systems, Technology & Compliance: Confidently use front of house systems (e.g.: PMS, POS, payment systems) and support team members with troubleshooting Ensure all data protection, health & safety, and security policies are followed Support the implementation of technology that enhances guest experience General Operations & Team Support: Work flexibly across multiple areas depending on business needs Support events, activations, and lifestyle programming Ensure public areas remain clean, inviting, and on-brand Maintain a positive, supportive, and inclusive team environment Follow all hotel policies, safety procedures, and brand standards Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. THE FIRE YOU CARRY A natural people-person, with good communication, coaching, and problem‑solving skills Energetic, adaptable, and comfortable working in a fast‑paced, guest‑focused environment Ability to work under pressure and adapt to changing priorities Skilled in leading shift operations for the rooms department and delivering exceptional guest experiences Solid commercial awareness with a desire to maximise room revenue opportunities YOUR PROVEN TRACK Previous experience in a front of house team leader/supervisor role within a lifestyle, boutique, or design‑led hotel is preferred Knowledge of PMS, POS and operational software WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.