Ice Cream and Coffee Shop•51-250 employees
Hiring on JOB TODAY since September, 2023
Unico Gelato is an Italian delicatessen specialising in gelato, coffee and pastries. Unico is linked with one of the most famous gelato shops in Bologna, Cremeria Funivia, and uses the great Italian culinary traditions and historic recipes.
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INTRODUCTION We are excited to announce that we are currently seeking a staff member to join our talented operations team at our ice cream shop located at Holland Park Avenue. We are looking for a young and talented team to represent our company in this new flagship store in London. We are looking for someone who is enthusiastic, organized, and dedicated to delivering exceptional customer service. Occasionally, the candidate will be required to coordinate catering events according to management agreements with several clients. These events present a great opportunity to increase brand exposure and enhance brand reputation. Therefore, outstanding customer service and organization are essential. The candidate will oversee the event in its entirety, including logistics, customer service, and customer relationship management. ABOUT UNICO GELATO Unico Gelato is an Italian delicatessen specialising in gelato, coffee and pastries. Unico is linked with one of the most famous gelato shops in Bologna, Cremeria Funivia, and uses the great Italian culinary traditions and historic recipes of its hometown to bring a true taste of Italian gelato to London. Owned by a group of experienced Italian entrepreneurs plus Italian football legends, Gianfranco Zola and Roberto Di Matteo, and managed by a young team of professionals, Unico operates since 2015 and currently has sites in Fulham, Saint John’s Wood, Bromley and Lisbon, with a new location in Holland Park avenue set to open this upcoming Summer. The brand Quality and freshness are our key driving factors reflected in the choices we make along our supply chain. The atmosphere is equally important - inspired from the familiar and welcoming vibes of our medieval hometown, the brand provides a customer-centric experience, welcoming its customers to a safe and self-indulgent experience. TASKS - Providing high-quality customer service to establish a strong relationship with the local community - Serving Gelato, pastries and coffee ensuring the company’s quality standard - Overseeing daily operations - Supporting the Store manager in creating a strong work ethic within the team, managing and recruiting staff - Attending staff meeting - Maintaining cleanliness - Cleaning - Coordinate logistics in accordance with management agreements with the client. - Gather all necessary equipment to execute the event. - Supervise transportation in collaboration with the external company. - Provide outstanding customer service at catering events. REQUIREMENTS - Previous experience in the food & beverage industry - Flexibility to work during week-ends - Able to collaborate within the team - Willingness to learn - Strong work-ethic - Fluent English speaking AVAILABILITY Up to 20-30 hours / week Location: 78 Holland park avenue, London, W11 3RB BUDGET Hourly rate: £11.50-£12.00 depending on experience in the industry and availability to work Tips
ASSISTANT MANAGER INTRODUCTION We are excited to announce that we are currently seeking an Assistant Manager to join our talented operations team at our ice cream shop located in Holland Park. We are looking for a young and talented people-orientated person to represent our company in this store in London. We are looking for someone who is enthusiastic, organized, and dedicated to delivering exceptional customer service. ABOUT UNICO GELATO Unico Gelato is an Italian delicatessen specializing in gelato, coffee and pastries. Unico is linked with one of the most famous gelato shops in Bologna, Cremeria Funivia, and uses the great Italian culinary traditions and historic recipes of its hometown to bring a true taste of Italian gelato to London. Owned by a group of experienced Italian entrepreneurs plus Italian football legends, Gianfranco Zola and Roberto Di Matteo, and managed by a young team of professionals, Unico operates since 2015 and currently has sites in Fulham, Saint John’s Wood, Bromley, Holland Park and Lisbon, with a new location in Gloucester Road set to open this upcoming Summer. The brand Quality and freshness are our key driving factors reflected in the choices we make along our supply chain. The atmosphere is equally important - inspired from the familiar and welcoming vibes of our mediaeval hometown, the brand provides a customer-centric experience, welcoming its customers to a safe and self-indulgent experience. TASKS - Providing high-quality customer service to establish a strong relationship with the local community - Serving Gelato, pastries and coffee ensuring the company’s quality standard - Overseeing daily operations, including ordering, counting stock, preparing the rota - Supporting the Store manager in creating a strong work ethic within the team, managing and recruiting staff - Teaching new staff members - Attending staff meeting - Maintaining cleanliness - Cleaning REQUIREMENTS - Previous experience in the food & beverage industry - Flexibility to work during week-ends - Able to collaborate within the team - Willingness to learn - Strong work-ethic - Fluent English speaking AVAILABILITY - Up to 45 hours / week - Location: 78 Holland Park Avenue, W11 3RB BUDGET Yearly salary: £27,000 Tips
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Job title Sales Administrator Reports to Senior Account Manager Team & Location Hybrid: Office (2 days) and Home Working - Office - 172 Brick Lane, E1 6RU With occasional travel to manufacturers and trade shows when required Start Date ASAP Closing Date Thursday 19th September First Interview Monday 23rd-Tuesday 24th September Second Interview TBC The Company With a proud history spanning over 14 years and a current turnover reaching £2 million, East End Prints has become a beacon of creativity and success in the world of beautiful framed art and greetings cards. Our dynamic B2B and dropship operations account for a significant portion of our annual turnover, demonstrating our robust market presence. Our prestigious clientele includes some of the UK's high-street giants like John Lewis, NEXT, and Dunelm, alongside over 250 museums, galleries, and independent shops nationwide. As we embark on an ambitious journey to not just reach but exceed a £3 million turnover, we aim to establish ourselves as the unparalleled leader in wall art dropshipping and publishing across the UK. To achieve this vision, we are assembling a world-class team dedicated to nurturing our growth and ensuring the success of our artists. If you're passionate about art, thrive on growth opportunities, and are ready to drive our sales to unprecedented heights, we want you on our team. At East End Prints, our team is defined by six core internal characteristics in our people; they are resourceful, tenacious, nurturing, authentic, approachable, and empathetic; and as a member of our team you are wholly encouraged to bring new ideas and develop your skill set in a supportive and open-minded environment driven by these values. We are forever looking for new ways to develop the team and business through open conversation and an openness to change, and so as a member of our team, we would expect a willingness to drive that growth. Job purpose We are seeking a curious and hungry self-starter, who thrives in challenging and fast-paced environments to join our Wholesale Team in the role of Sales Administrator. This role is responsible for the smooth running of our wholesale orders and assisting our Wholesale Account Manager running a successful pipeline, meeting our KPIs and growth plans. At East End Prints we pride ourselves on our excellent customer service, and we’d expect anyone in this role to put our values into practice, offering a service our clients want to come back for. This role has scope for growth, and so we’re looking for a candidate that is eager to learn and is seeking a career path in sales and account management. Your Impact Sales Support lead generation Nurture small-mid-level accounts Manage overdue invoices Produce sales materials Coordinate product samples Work with your line manager on planning and execution of trade shows (3 times a year) Represent East End Prints at trade shows Create sales materials for client interactions Work with production on our card catalogues and product launches Customer Service Daily management of our wholesale inbox and phone line Process and track client orders Manage accounts in our CRM and wholesale platform, maintaining accurate client information Address invoice and order queries Maintain quality control logs Qualifications and Experience A Must: Professional experience in a customer service and/or administration role (ideally 1-2 years) Exceptional attention to the details Numerical competency, a basic understanding of financial reporting desirable The ability to remain calm and positive in a fast-paced, and sometimes high pressure environment An energy to develop and expand your own skills, and grow with the business Proficient in both written and verbal communication to interact with clients and team members Great time management, organisational skills and the capability to handle various tasks and deadlines efficiently while maintaining high-quality work Proficient in basic office software (Google Drive, Sheets, Docs) Desirable A keen interest in the arts and our product category A basic skill set in Adobe, Canva, or similar Technical Proficiency: Familiarity with CRM (Hubspot) and project management systems (Asana) Experience at trade shows, both planning and working at the shows Why East End Prints? Competitive salary with a company-wide annual bonus. Pension plan to support your future. A dynamic, challenging, and creative work environment ripe with opportunities for professional development and advancement. Salary and Working Hours 5 days, Monday to Friday 10:00-18:00 Salary - £28,000-£30,000 Annual Bonus - Performance Based Holidays 28 days incl bank holidays (Extends to 5 extra days after 3 years) To apply, please send your CV and a short cover letter (up to 250 words telling us why you would be great for this role)
Birley Bakery is the newest opening from entrepreneur Robin Birley, owner of private member’s clubs 5 Hertford Street & Oswald’s. Birley Bakery has a warm and welcoming environment, inspired by the classic concept of Boulangerie-Patisserie. We aim to fulfil the need of every household craving exceptional quality, delivering simple, homely yet chic bread, pastries, desserts, chocolate, and ice cream. We are currently looking for an Assistant Shop Manager to join the Birley Bakery Team. The company benefits our Assistant Shop Manager will receive are: - 28 days holiday per year (including bank holidays) - Birthday day off - Discounted gym membership with GymFlex - Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist - Private medical insurance with AXA - Private dental insurance with Bupa - Workplace nursery scheme - Cycle to Work Scheme - Employee Assistance Programme – Hospitality Action - Access to a company doctor - Eyecare & specs vouchers - In-house industry training - Sponsored social events - Recommend a friend bonus of £750 - Staff Accommodation (subject to availability) - Online retail discounts - Free English Classes - Freshly prepared meals whilst on duty The responsibilities of our Assistant Shop Manager are: - To assist the Shop Manager to maximise sales and service levels within the shop. - To assist the manager with implementing the company policies, procedures, standards and ethics etc. - To be a hands on Assistant Manager, actively participating in all areas of the operation to facilitate the effectiveness of the shop. - To lead by example and ensure that high standards of customer service are practised by all staff and are maintained. The Experience & Qualifications required of our Assistant Shop Manager are: - Previous experience working in a retail environment is required - Experience of supervising a team is required - A friendly, approachable attitude is essential! The working hours: - The shop is open 7 days per week: - Monday- Saturday from 7am-7pm - Sunday from 8am-6pm - This role will work 9 hours per day, on a rota basis 5 days out of 7 If you feel you would like to join us as an Assistant Shop Manager at Birley Bakery then apply by forwarding your up to date CV to the link below.
Job Title: Store Manager Location: Brew Garden, Holborn Overview: Brew Garden in Holborn is searching for an experienced and passionate Store Manager to lead our dynamic team. As a dual-function venue that operates as a high-speed coffee shop during the day and transitions to a bustling bar in the evening, we need a versatile manager who can oversee all aspects of daily operations, drive sales, and ensure an exceptional customer experience. Key Responsibilities: Operational Management: Oversee day-to-day operations, ensuring smooth transitions between coffee and bar service. Manage staff scheduling to cover peak hours for both daytime coffee service and evening bar operations. Monitor inventory levels for both coffee and bar supplies, placing timely orders to avoid shortages. Ensure the store meets high standards of cleanliness, safety, and hygiene at all times. Team Leadership: Lead and motivate a diverse team of baristas, bartenders, and support staff. Provide training on customer service, coffee preparation, bar service, and health & safety standards. Foster a positive and collaborative working environment where team members can thrive. Conduct regular staff meetings and performance reviews. Customer Service: Uphold exceptional customer service standards, ensuring every customer has a positive experience, whether they’re enjoying a morning coffee or an evening cocktail. Handle customer complaints and feedback professionally, resolving issues swiftly and maintaining a welcoming environment. Financial Accountability: Manage daily, weekly, and monthly financial reports, including sales, expenses, and profits. Set and monitor sales targets for both the coffee and bar aspects of the business. Ensure efficient cash handling and proper use of the point-of-sale system. Marketing and Growth: Work with the marketing team to develop and implement promotional strategies that drive foot traffic and increase sales. Identify opportunities for growth, including new product offerings, events, or partnerships. Maintain awareness of competitors and industry trends to keep Brew Garden fresh and competitive. Compliance: Ensure compliance with all local licensing laws and health & safety regulations. Oversee employee adherence to alcohol serving laws and responsible drinking guidelines. Ensure all equipment, including coffee machines and bar tools, is properly maintained and serviced regularly. Qualifications: Proven experience as a store manager or similar role in the hospitality industry (coffee shop/bar experience preferred). Strong leadership and people management skills, with a track record of building successful teams. Excellent customer service abilities and a passion for delivering quality products. Solid understanding of both coffee preparation and bar service. Strong financial acumen, with experience in managing budgets, sales targets, and cost control. Ability to multitask and thrive in a fast-paced environment, managing both daytime and evening operations. Flexibility to work evenings, weekends, and holidays as needed.
R - PT The Upper Place is currently seeking enthusiastic Team Member to join our team at our new food market in North London. The team member will be responsible for providing excellent customer service and ensuring the smooth operation of the market. Key Responsibilities: - Engage with a diverse clientele, vendors, and colleagues in a courteous and professional manner. Providing exceptional customer service is a priority. - Support the Site Manager and Assistant Site Manager in the day-to-day operations of the market. This includes contributing to the overall functioning of the market space. - Ensure that all policies and procedures established by the Site Manager are followed diligently by both traders and other team members from "The Upper Place." - Adhere to stringent sanitary practices for food handling, general cleanliness, and overall maintenance throughout the market site. - This is essential to maintain a safe and hygienic environment. - Collaborate with fellow team members to uphold the cleanliness of the market area. This includes tasks like managing waste to ensure a tidy and appealing market space. - Assist in various duties as required. The role may involve adapting to different tasks and responsibilities to support the dynamic needs of "The Upper Place." Requirements: - To comply with regulations regarding alcohol handling, the applicant must meet the legal age requirement. - Excellent communication skills and the ability to interact with a wide range of people, including colleagues and members of the public. - Strong organizational and team working skills. - ** Previous experience in a similar role is welcome. ** If you are passionate about food, enjoy working in a fast-paced environment, and are committed to providing outstanding customer service, then we would love to hear from you.
Monday to Friday - MUST BE FULLY FLEXIBLE TO WORK ANY SHIFT AM OR PM Experience is not required but will be taken into consideration Position: Team Member Pay: £11.70 p/h Permanent Full-time. About Us: We are HOP! We exist to bring the intoxicating colourful high energy and vibrantly delicious street food favourites of Vietnam with a quick service experience, to the masses whilst creating moments of JOY in everything we do - the true Vietnamese way! HOP is more than a Vietnamese restaurant brand, it’s a way of life! We are looking for dedicated, thoughtful, and joyful Team Members to join us! If you have a fearless attitude to life, a little free-spirited, full of good vibes and LOVE Vietnamese food then HOP is where it’s at! Benefits: Paid breaks, free food on shift, extra holiday day for your birthday, paid training and development and seasonal night out! About the role: Your tasks and responsibilities will depend on the daily allocation done by your manager. Your main duties are based on the food production line (kitchen preparation) and include preparing and assembling hot/cold dishes ordered by our guests and daily cleaning during and after service. From time to time, you will also be a floor host - great and welcome guests, assist with ordering, and manage customer flow. This role is restaurant-based and involves working a variety of shift patterns including working weekends and bank holidays. Please be aware we handle Pork meat in our restaurants. If you think this position is for you - please apply, and we will get back to you ASAP. Thank you!
Coffee Island is currently looking for full-time Assistant Manager for its store in central London. Job Summary: The Assistant Manager must support the Shop Manager in the successful day-to-day management of the shop in line with the Coffee Island mission, values and procedures ethics. Main Duties: Staff Leadership & Management - Leading and managing staff to carry out their relevant tasks in line with Coffee Island values and procedures. - Deputizing in the absence of the Store Manager. - Ensuring staff are well informed of company procedures and processes. - Being highly knowledgeable of company procedures and processes. - Coaching barista skill development. - Training staff to appropriate standards. - Providing performance feedback. - Taking responsibility for the financial and operational performance of the shop during shift. Shop Operations: - Opening and closing the store. - Cashing up, balancing and reconcile tills. - Resolving customers complaints. - Ensuring customers' orders are taken in an efficient and engaging manner, - Managing stock, ordering, delivering and collecting in conjunction with Store Manager. - Ensuring all work stations operate smoothly and effectively. - Improving shop operations in conjunction with Store Manager. - Being a Head of the Sales areas of the shop (grindery products and corner gifts). Food and Drink: - Performing Lead Baristas functions to ensure the consistent production in high-quality coffee and beverages. - Ensuring food products are consistently prepared to appropriate standards. Financial and Sales: - Ensuring the till is operated in line with relevant procedures. - Acting in the best interest of the business. - Providing daily information for store sales to the manager. - Seeking to minimize costs and maximize the revenue. - Shifting logistics, documentation and communication. Health & Safety and Hygiene - Ensuring that Health and Safety standards are adhered to all times. - Conducting training with staff as required. - Completing appreciate Health & Safety forms and checklists in line with the Coffee Island procedures. Requirements: - High School Diploma - At least 1 year of previous coffee experience - At least 1 year of management experience - Latte skills are preferred - Has a passion for coffee, food and cafe culture - Understands and values the importance of customer care & hospitality - Has a commitment to consistency in quality, speed and intelligent customer service - Has the ability to multitask and work in a fast paced environment - Is a mature & motivated team player - Has a strong work ethic and a proactive attitude - Must be fluent in written and spoken English Benefits: - Competitive wage depending on experience & qualifications· - Extra team incentives & product perks - Specialised training & brewing skills development - Open-door communication - Ability to advance your career - Opportunity to earn certification by the Specialty Coffee Association (SCA)
Job description Job Title: Counter Sales Company: Hafız Mustafa 1864 London Branch Location: 92 Brompton Rd, London SW3 1ER, London, UK About Us: Hafız Mustafa 1864 is a celebrated Turkish dessert brand with a legacy dating back to 1864. We take pride in our exquisite desserts, which have earned us prestigious recognition, including being ranked 2nd on TasteAtlas' prestigious list of 150 most legendary dessert places worldwide. Additionally, we have been honored with awards such as the BBC Good Food Middle East Magazine Awards. These accolades recognize our unwavering commitment to crafting authentic and delightful Turkish sweets. As we expand our presence, we are thrilled to announce the opening of our new branch in London, UK. Job Description: We are currently seeking enthusiastic and customer-focused individuals to join our team as Counter Sales staff at our London branch. The Counter Sales staff will be responsible for providing exceptional service to our customers and assisting them in selecting and purchasing our delicious desserts. Vacancies: 10 Job Type/Hours: Full-Time / 45 hours Responsibilities: - Greeting customers with a warm and friendly demeanour as they enter the store - Assisting customers in selecting desserts and providing recommendations as needed - Processing customer orders accurately and efficiently using the point-of-sale system - Handling cash and card transactions, and ensuring the correct change is given - Packaging desserts neatly and securely for customers to take away - Maintaining cleanliness and organization of the counter area Requirements: - Previous experience in a customer service or sales role is preferred but not required - Excellent communication and interpersonal skills - Strong attention to detail and accuracy - Ability to work effectively in a fast-paced environment - Flexibility to work evenings, weekends, and holidays as needed Benefits: - Competitive hourly wage or annual salary depends on the experience and the commitment - Opportunities for career growth and advancement - Employee discounts on our delicious desserts - Friendly and supportive work environment - Career development and training opportunities, online and in-house training programs Hafız Mustafa 1864 is an equal opportunity employer and welcomes applicants from all backgrounds. Join us in bringing the sweetness of Turkish desserts to London! Job Types: Full-time, Part-time Pay: £12.00-£13.00 per hour Work authorisation: United Kingdom (required) Work Location: In person
Are you a dynamic, customer-focused individual with a passion for smartphone accessories and a knack for helping people find the perfect phone case, screen protector, or charger? Just in Case is a leading retailer of smartphone accessories, with over 100 locations in Italy, the EU, and the UK. We're dedicated to providing top-quality smartphone accessories to enhance our customers' mobile experiences. Position Overview: We are looking for a Sales Assistant to join our team. As a Sales Assistant, you will be responsible for providing excellent customer service, helping customers find the right smartphone accessories for their devices, and processing sales. Responsibilities: - Greet and assist customers with a warm and friendly demeanour. - Provide product knowledge and guidance to customers in their accessory selections, whether it's a stylish phone case, a durable screen protector, or a reliable charger. - Assist in maintaining an attractive and organised store environment. - Process sales transactions accurately and efficiently. - Handle customer inquiries, concerns, and returns professionally. - Collaborate with the team to achieve sales targets and uphold the brand's standards. - Stay updated on smartphone accessory trends and product knowledge to provide expert advice. Requirements: - Previous retail or customer service experience - Excellent communication and interpersonal skills. - A passion for fashion and an eye for style. - Ability to work well in a team and thrive in a fast-paced retail environment. - Strong problem-solving skills and attention to detail. - Dependable, punctual, and a positive attitude. Benefits: - Competitive hourly wage. - Employee discounts on Just in Case products. - Opportunities for growth and advancement within the company. - Ongoing training and development to enhance your skills. - A fun and supportive work environment with a diverse team. How to Apply: If you're ready to embark on an exciting journey in the world of smartphone accessory retail and help customers find the perfect accessories "Just in Case," we want to hear from you! Please submit your resume and a brief cover letter detailing why you'd be a great fit for this role. Just in Case is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join our team and help our customers complete their mobile phone outfits with style and confidence! Your passion for smartphone accessories and dedication to exceptional customer service will make you an essential part of the Just in Case experience. Apply today!