Assistant Store Manager

Retail

15 September 2024199 views

Coffee Island is currently looking for full-time Assistant Manager for its store in central London.
Job Summary:
The Assistant Manager must support the Shop Manager in the successful day-to-day management of the shop in line with the Coffee Island mission, values and procedures ethics.
Main Duties:
Staff Leadership & Management



  • Leading and managing staff to carry out their relevant tasks in line with Coffee Island values and procedures.
  • Deputizing in the absence of the Store Manager.
  • Ensuring staff are well informed of company procedures and processes.
  • Being highly knowledgeable of company procedures and processes.
  • Coaching barista skill development.
  • Training staff to appropriate standards.
  • Providing performance feedback.
  • Taking responsibility for the financial and operational performance of the shop during shift.


    Shop Operations:
  • Opening and closing the store.
  • Cashing up, balancing and reconcile tills.
  • Resolving customers complaints.
  • Ensuring customers' orders are taken in an efficient and engaging manner,
  • Managing stock, ordering, delivering and collecting in conjunction with Store Manager.
  • Ensuring all work stations operate smoothly and effectively.
  • Improving shop operations in conjunction with Store Manager.
  • Being a Head of the Sales areas of the shop (grindery products and corner gifts).


    Food and Drink:
  • Performing Lead Baristas functions to ensure the consistent production in high-quality coffee and beverages.
  • Ensuring food products are consistently prepared to appropriate standards.


    Financial and Sales:
  • Ensuring the till is operated in line with relevant procedures.
  • Acting in the best interest of the business.
  • Providing daily information for store sales to the manager.
  • Seeking to minimize costs and maximize the revenue.
  • Shifting logistics, documentation and communication.


    Health & Safety and Hygiene
  • Ensuring that Health and Safety standards are adhered to all times.
  • Conducting training with staff as required.
  • Completing appreciate Health & Safety forms and checklists in line with the Coffee Island procedures.


    Requirements:
  • High School Diploma
  • At least 1 year of previous coffee experience
  • At least 1 year of management experience
  • Latte skills are preferred
  • Has a passion for coffee, food and cafe culture
  • Understands and values the importance of customer care & hospitality
  • Has a commitment to consistency in quality, speed and intelligent customer service
  • Has the ability to multitask and work in a fast paced environment
  • Is a mature & motivated team player
  • Has a strong work ethic and a proactive attitude
  • Must be fluent in written and spoken English


    Benefits:
  • Competitive wage depending on experience & qualifications·
  • Extra team incentives & product perks
  • Specialised training & brewing skills development
  • Open-door communication
  • Ability to advance your career
  • Opportunity to earn certification by the Specialty Coffee Association (SCA)
  • Experience
    Not required
  • Employment
    Full-time
  • Salary
    from £13 hourly
  • Starting time
    Immediate start!

pin iconEdgware Road, W2 1DS, London

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Retail ManagerLondon

Coffee shop • 1-10 Employees

Hiring on JOB TODAY since August, 2023

Coffee Island is a charming coffee shop, located in the heart of the city, where you can experience a conductive work environment like no other. Together, we strive to deliver an outstanding customer experience!

Panagiotis Kotsonis avatar icon
Panagiotis KotsonisActive 10 hours ago

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