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Team Member - Chococo - London

Venta Minorista

hace 2 horas181 vistas

About Us

Chococo is an award-winning British chocolatier, crafting exceptional handmade chocolates using fine-origin chocolate and locally sourced ingredients wherever possible. As we continue to grow, we are excited to open our new concession within Selfridges London.


We are looking for enthusiastic, customer-focused Retail team members to support the Concession Manager in delivering an outstanding customer experience while maintaining the highest standards of presentation, service and operational excellence.


Key Responsibilities

  • Deliver exceptional customer service, creating a warm and memorable shopping experience.
  • Share your knowledge of our handcrafted chocolates, helping customers choose products and gifts with confidence.
  • Support the Line Manager with the day-to-day tasks
  • Handle customer enquiries, feedback and any concerns professionally and efficiently.
  • Ensure the area is beautifully presented at all times, maintaining high visual merchandising standards.
  • Monitor stock levels, replenish displays and assist with stock deliveries and inventory counts.
  • Operate the till and process transactions accurately using the POS system.
  • Ensure company policies, food safety standards and Selfridges operating procedures are followed at all times.
  • Assist with opening and closing procedures and maintain a clean, organised and welcoming concession.

Requirements

  • Previous experience in premium retail, hospitality or food retail.
  • Excellent communication and interpersonal skills.
  • A genuine passion for premium food, gifting and delivering exceptional customer experiences.
  • Positive, proactive and reliable, with excellent attention to detail.
  • Flexible to work weekends, evenings and public holidays in line with Selfridges trading hours.
  • Eligibility to work in the UK.

What We Offer

  • Competitive salary with opportunities for career progression.
  • Generous staff discount on Chococo products.
  • The opportunity to be part of our exciting launch within one of the UK's most prestigious department stores.
  • Comprehensive training and ongoing development.
  • A supportive, passionate team dedicated to delivering an exceptional customer experience.

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds.

  • Experiencia
    No se requiere
  • Idiomas
    Inglés – Avanzado
  • Jornada
    Completa
  • Salario
    10 £ – 14 £ por hora

pin icon400 Oxford Street, W1A 1AB, London

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Empleado/a de tienda minoristaLondon

Chocolate House • 51-250 empleados

En JOB TODAY desde octubre, 2025

Since its inception in 2002, we have established ourselves as a pioneer in the artisanal chocolate sector, focusing on handmade, fresh chocolates and championing sustainable practices through plastic-free packaging.

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Ivan M.Activo hace 1 hora
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