JOB TODAY logo

Team Member - Chococo - London

Retail

3 hours ago220 views

About Us

Chococo is an award-winning British chocolatier, crafting exceptional handmade chocolates using fine-origin chocolate and locally sourced ingredients wherever possible. As we continue to grow, we are excited to open our new concession within Selfridges London.


We are looking for enthusiastic, customer-focused Retail team members to support the Concession Manager in delivering an outstanding customer experience while maintaining the highest standards of presentation, service and operational excellence.


Key Responsibilities

  • Deliver exceptional customer service, creating a warm and memorable shopping experience.
  • Share your knowledge of our handcrafted chocolates, helping customers choose products and gifts with confidence.
  • Support the Line Manager with the day-to-day tasks
  • Handle customer enquiries, feedback and any concerns professionally and efficiently.
  • Ensure the area is beautifully presented at all times, maintaining high visual merchandising standards.
  • Monitor stock levels, replenish displays and assist with stock deliveries and inventory counts.
  • Operate the till and process transactions accurately using the POS system.
  • Ensure company policies, food safety standards and Selfridges operating procedures are followed at all times.
  • Assist with opening and closing procedures and maintain a clean, organised and welcoming concession.

Requirements

  • Previous experience in premium retail, hospitality or food retail.
  • Excellent communication and interpersonal skills.
  • A genuine passion for premium food, gifting and delivering exceptional customer experiences.
  • Positive, proactive and reliable, with excellent attention to detail.
  • Flexible to work weekends, evenings and public holidays in line with Selfridges trading hours.
  • Eligibility to work in the UK.

What We Offer

  • Competitive salary with opportunities for career progression.
  • Generous staff discount on Chococo products.
  • The opportunity to be part of our exciting launch within one of the UK's most prestigious department stores.
  • Comprehensive training and ongoing development.
  • A supportive, passionate team dedicated to delivering an exceptional customer experience.

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds.

  • Experience
    Not required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Salary
    £10 – £14 hourly

pin icon400 Oxford Street, W1A 1AB, London

icon
Team Member (Retail)London

Chocolate House • 51-250 Employees

Hiring on JOB TODAY since October, 2025

Since its inception in 2002, we have established ourselves as a pioneer in the artisanal chocolate sector, focusing on handmade, fresh chocolates and championing sustainable practices through plastic-free packaging.

Company photo #1
Company photo #2
Company photo #3
Ivan M. avatar icon
Ivan M.Active 2 hours ago
Are you hiring?

Post a job and hire

Hire now

More jobs from this company

Similar jobs