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  • Van Delivery Driver
    Van Delivery Driver
    4 days ago
    £15 hourly
    Full-time
    Harlow

    Job Overview We are seeking reliable and motivated Delivery Drivers to support our operations across South Wales and London. This role involves delivering tote boxes to Octopus Energy engineers’ secure storage cages and collecting any return items where required. Key Responsibilities • Safely operate and take home a tracked company van after each shift, • Deliver tote boxes to assigned engineer storage units and collect returns, • Access secure units using mobile key fobs (mobile data required for some locks), • Accurately unload and place items into designated cages, • Complete delivery documentation and submit photographic proof of delivery, • Carry out approximately up to 9 deliveries per day, • Follow pre-planned weekly routes, with flexibility for same-day changes Training • Full training provided over 2 days in Birmingham- Travel expenses standard train ticket, (Hotel accommodation provided), • Instruction includes use of scanners, delivery processes, and proof-of-delivery systems Pay & Hours • Self-employed position, • Paid £135.00 per shift, • Weekly pay of £675.00 every Friday based on a 45-hour week, • Overtime paid for any hours worked beyond 45 hours To proceed with your application, we kindly request the following: 1. A clear copy of the front and back of your driving licence., 2. Proof of your right to work in the UK, such as:A valid passport showing British or Irish citizenship, or, 3. A Biometric Residence Permit (BRP), visa, or immigration document confirming your permission to work in the UK, or, 4. For EU, EEA, or Swiss citizens, a passport or national ID card along with evidence of settled or pre-settled status., 5. Your driving licence history, which can be obtained via a share code using the official View or share your driving licence information - GOV.UK Once we have received these documents, we will contact you to arrange the next steps in the recruitment process. Please ensure that all documents are clear and legible. Should you have any questions or require further clarification, feel free to contact us.

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  • Mechanic - Claims Advisor
    Mechanic - Claims Advisor
    2 months ago
    £32000–£34000 yearly
    Full-time
    Harlow

    We are looking for a Senior Technical Claims Advisor to use their motor vehicle mechanical expertise to help guide our clients through the appropriate claims process. As a key part of the APG team you will be responsible for guiding claimants through the relevant claims process giving expert advice regarding suitable repairers and relevant liabilities. The role The key responsibilities you could be looking after include: • Provide accurate claims advice across a variety of products and the processes involved within your handling limit, • Other reasonable duties as required., • Resolve claims across a variety of platforms, telephone, email and online, • Collect accurate information and documents to proceed with a claim remaining within Average Claims Spend, • Understanding our various customers’ requirements and working with them to ensure they are properly dealt with, • Maintain company service levels and deliver on set KPI’s, • Consider and validate High Value Claims in accordance with AP referral process, • Provide technical advice and support to the Claims Team, • Provide support to the Sales team by providing accurate and timely information, • Provide professional and friendly service, • Ensure fair settlement of a valid claim, • Service in accordance with industry and company guidelines, • Handle any complaints associated with a claim as per the complaints process and carry out any Manager Call backs, • Manage all administration aspects of the claim including exception reports Our ideal candidate • Excellent interpersonal and customer service skills, • A high level of literacy and numeracy, • Active listening skills, • Initiative and the ability to adapt quickly to different situations, • Good written and oral communication skills, • Ability to work effectively under pressure both within a team or on own initiative, • Comprehensive Motor Vehicle Technical knowledge i.e. repairs, maintenance and diagnostics, • Microsoft Office including Word and Excel, • Good understanding of voice/soft skill, • Technical qualification such as City and Guilds NVQ in relevant subject Preferred: • Experience in an FCA regulated environment, • A background in insurance product administration and claims resolution Unfortunately, we are unable to provide sponsorship for work permits. Please only apply if you have the right to work in the UK. The company At AutoProtect Group, we sell products, platforms and services that support vehicle retailers, manufacturers, finance lenders and brokers. Our solutions make their business easier to operate and more profitable. Our award-winning customer journey supports our consumers with their claims and product admin, removing the friction from what can be a stressful time in our customers’ lives. T here are four main branches to our Group, including: • iComply – our specialist compliance consultancy servicing the automotive sector, • AutoProtect – award-winning warranties and value-added insurance products., • Shine! – an expert mobile vehicle repair network., • DealTrak – our software platform dedicated to connecting automotive finance providers with their customers. We work with vehicle retailers and manufacturers to bring award-winning protection, warranty and insurance products, easy-to-use finance and insurance platforms, and high-quality customer services, founded on FCA Treating Customers Fairly principles. We sell products direct to our consumer via online sales channels at affordable price points. With a small but efficient team, we remain agile enough to react to market demands and launch new products at the right time. Our goal is to continue our successive growth in the years to come – why not join our journey? View our vision and values at Careers - Our Vision Take a closer look at what is really looks like to work at AutoProtect Group on our LinkedIn Life page.

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