Housing Support Officer
hace 2 días
Lancaster
Title – Housing Officer Length of Contract – 3 months Rate – Competitive About the Role We are seeking an experienced and compassionate Extra Care Scheme Housing Officer to support residents within an Extra Care housing environment. You will play a key role in ensuring residents can maintain their independence while living in a safe, well-managed, and supportive community. This is a varied role involving tenancy management, resident support, safeguarding, and partnership working with care providers and external agencies. Key Responsibilities • Manage tenancy sign-ups, tenancy sustainment, and resident onboarding., • Conduct regular welfare and scheme visits to residents., • Support residents with Housing Benefit and other tenancy-related matters., • Monitor rent accounts and proactively manage arrears cases., • Liaise with appointees, deputies, family members, and support agencies where appropriate., • Respond to and escalate repair and maintenance issues., • Manage Anti-Social Behaviour (ASB) cases in line with policies and procedures., • Maintain a strong focus on safeguarding and resident wellbeing., • Work closely with care providers, contractors, and partner agencies to deliver a high-quality service., • Support void management processes, ensuring empty properties are ready to let quickly and efficiently., • Ensure health & safety and compliance standards are maintained across the scheme. About You • Previous experience within housing management, supported housing, or extra care housing., • Knowledge of Housing Benefit, tenancy management, and safeguarding procedures., • Experience managing rent arrears, ASB, and resident support cases., • Strong communication and relationship-building skills., • Ability to work independently and manage a varied caseload., • Flexible, proactive, and resident-focused approach., • Full UK driving licence and access to a vehicle (if required)