27 Best complaints coordinator Jobs in Southampton (June 2024)

Job Summary: We are seeking an experienced and dynamic Venue Manager to oversee the day-to-day operations of our club. The ideal candidate will have a strong background in managing nightlife or entertainment venues, excellent leadership skills, and a passion for creating an outstanding customer experience. Financial Benefits: - Competitive base salary with the opportunity to earn additional commission based on club turnover. We strongly believe that our managers hard work should be rewarded; hence the range of salary. Key Responsibilities: 1. Operational Management: - Oversee the daily operations of the club, ensuring smooth and efficient running of all aspects. - Manage staff schedules, ensuring adequate coverage for all shifts. - Coordinate with security, bar staff, performers, and other personnel to maintain a high standard of service. 2. Financial Management: - Monitor and manage budgets, expenses, and revenue targets. - Implement strategies to increase club turnover and profitability. - Handle cash management, including deposits, reconciliations, and financial reporting. 3. Customer Experience: - Ensure a high level of customer satisfaction by addressing complaints and resolving issues promptly. - Maintain a welcoming and enjoyable atmosphere for all customers. 4. Staff Management: - Recruit, train, and supervise staff, ensuring all employees adhere to club policies and standards. - Foster a positive and productive work environment. 5. Compliance and Safety: - Ensure the club operates in compliance with all relevant laws and regulations, including licensing regulations. - Implement and enforce policies and procedures to maintain a safe environment for staff and customers. - Liaise with local authorities and industry bodies as required. 6. Marketing and Promotion: - Plan and oversee special events, themed nights, and promotional activities. Qualifications: - Previous experience in a managerial role within the nightlife, entertainment, or hospitality industry is essential. - Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team. - Excellent organisational and multitasking abilities. - Proficiency in financial management and budgeting. - Strong problem-solving skills and the ability to make quick, effective decisions. - Knowledge of relevant laws and regulations, including licensing. - Exceptional customer service skills and a passion for creating a memorable guest experience. Job Type: Full-time, Permanent Pay: £28,860.00-£44,460.00 per year

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Complaints coordinator jobs in Southampton