Customer Service jobs in Covent Garden, LondonCreate job alertsFull-time

As a Senior Customer Support Specialist, you will play a key role in ensuring an exceptional support experience for our clients, candidates, and internal teams. Operating remotely, you will manage complex inquiries, mentor junior support staff, and contribute to the continuous improvement of our customer service processes. This role demands strong problem-solving skills, a proactive mindset, and a deep commitment to service excellence. Key Responsibilities: -Serve as the primary escalation point for complex or high-priority support inquiries -Provide timely, professional, and solutions-oriented support across email, phone, and chat -Monitor and ensure SLA compliance and customer satisfaction targets are met -Collaborate with cross-functional teams to resolve client and candidate issues -Support onboarding and training of new support specialists -Identify trends in customer feedback and recommend process improvements -Maintain up-to-date knowledge of internal systems, processes, and recruitment operations Requirements: -3+ years of experience in a customer support or client services role, ideally in a recruitment or professional services environment -Excellent written and verbal communication skills -Strong interpersonal and problem-solving abilities -Self-motivated with the ability to work independently in a remote setting -Experience with CRM and support tools (e.g., Salesforce, Zendesk) is an advantage -High level of professionalism, empathy, and attention to detail What We Offer: -Fully remote work flexibility -Competitive salary and benefits package -Opportunities for professional development and career growth -A supportive, collaborative global team culture -Tools and resources to succeed in a virtual work environment

Join Our Fun, Female-Led Team in Fulham! We’re a fast-paced call centre supporting clients in the lifestyle and entertainment industries, and we’re on the lookout for a reliable, quick-thinking team member to join us. You’ll be working in an office, answering inbound calls, booking appointments, and managing multiple tasks, all from an iPhone. That means confidence using an iPhone and fast typing skills without predictive text are essential. What You'll Need: • Fluent English (Portuguese is a big bonus!), • Comfortable with flexible shifts, including late nights and weekends, • Live within 30 minutes of SW6, • Own an iPhone and be able to type quickly and accurately on it, • Discreet, professional, and open-minded, • Confident multitasking and using apps while on calls We offer full training, a supportive team environment, and a taxi home after late shifts for your safety. If you’re organised, tech-savvy, and thrive in a dynamic role, we’d love to hear from you!

• Provisional license, full UK license or uk passport needed. We are seeking a motivated and customer-focused Sales Assistant to support our busy estate agency team. The role involves assisting sales negotiators, handling client enquiries, preparing property details, updating listings, and ensuring smooth day-to-day office operations. You will play a key role in delivering excellent customer service, coordinating viewings, and maintaining accurate records. This position is ideal for someone with strong communication skills, attention to detail, and an interest in property sales.

Car Sales & Customer Service Administrator Location: Park Royal, NW10 7JS, London Salary: £27,000-£45,000 + Comission, Depends on experience & Skills Job Type: Full-time Experience: Required Language: English (Expert) Join Terani – A Luxury Car Experience Terani is a leading prestige car dealership based in Park Royal, London, specialising in high-end, bespoke vehicles. We are known for our commitment to exceptional customer service, tailored client journeys, and an immaculate showroom experience. We’re now looking for a Sales & Customer Service Administrator to join our growing team — someone who thrives in a luxury environment, enjoys building relationships, and understands what it means to deliver a seamless customer experience. Key Responsibilities: Assist in managing client consultations and support the vehicle sales process Provide exceptional service both face-to-face and over the phone Oversee administrative tasks related to sales and customer records Coordinate custom vehicle orders and aftersales requests Handle post-sale support, ensuring ongoing client satisfaction Maintain high standards of organisation, accuracy, and professionalism About You: Previous experience in sales, admin, or customer service (automotive or luxury retail preferred) Excellent English communication skills – both written and verbal Well-organised, with a strong attention to detail Confident, polished, and customer-focused Able to manage multiple tasks in a fast-paced environment Competent with computer systems and standard office tools Why Work with Us? At Terani, you’ll be part of a brand that values excellence, trust, and client care. You’ll work in a supportive team, in a stylish setting, with the opportunity to grow your skills in both sales and service. How to Apply: Think you’re the right fit? Send us your CV — we’d love to hear from you.

1.Client Relationship Management: Act as the primary point of contact for clients, cultivating long-term, trust-based relationships. 2. Campaign Strategy and Execution: Develop comprehensive advertising strategies tailored to client needs, ensuring seamless execution from concept through delivery. 3. Cross-functional Collaboration: Partner with creative, media, and strategy teams to deliver high-quality, results-driven campaigns. 4. Budget and Timeline Oversight: Manage and track client budgets, ensuring all campaigns are delivered on time, within scope, and on budget. 5. Performance Monitoring & Reporting: Analyse campaign performance data, providing actionable insights and strategic recommendations to clients. 6. Client Communication: Maintain clear, transparent, and consistent communication with clients, providing regular updates and addressing concerns promptly. 7. Problem Solving: Identify and resolve issues that may arise during campaign execution, ensuring client satisfaction and project success. 8. Business Development: Identify opportunities for account growth, upselling, and expanding service offerings to clients. 9. Market Insight & Innovation: Stay abreast of industry trends and competitor activity, offering innovative ideas and solutions to clients.

Crunch is looking for a friendly and organised Cashier to join our front-of-house team at our new site in Soho. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to multitask in a fast-paced environment. We're looking for someone who is very detail-oriented, enjoys engaging with customers, and takes pride in maintaining a clean and welcoming front-of-house space. Key Responsibilities: • Deliver outstanding customer service: Greet customers with a smile, take orders efficiently, and ensure a friendly and professional experience from start to finish., • Operate the till system accurately: Handle transactions, issue receipts, and manage order entries with speed and accuracy., • Pack delivery orders correctly: Prepare Deliveroo, Uber Eats, and other delivery orders with attention to detail, ensuring all items are included and packaged securely and according to company policy., • Maintain cleanliness and organisation of front-of-house: Keep counters, customer areas, and the till station clean and tidy throughout the shift., • Assist with stock for front-of-house items: Monitor takeaway packaging, napkins, and other essentials, restocking as necessary., • Communicate effectively with the kitchen team: Ensure smooth order flow and timely delivery of online orders., • Follow opening and closing procedures: Set up and close down the till area and front-of-house space according to company standards. What We Offer: • How many hours do you need? We work around you!, • Flexible working hours, • Uniform provided, • Referral bonus of £300 for recommending new team members, • Fully structured and paid training provided, • Free meals while you’re on shift!, • Opportunity to grow within the company – we’re opening new sites soon! Requirements: • Previous experience in a customer-facing role (preferred), • Great communication and interpersonal skills, • Attention to detail, especially when packing orders, • Comfortable working with tills and handling transactions, • Positive and proactive attitude, • Able to stay calm under pressure and multitask efficiently, • Basic understanding of food hygiene and safety practices We are looking forward to hearing from you 🥪🤟🏼

Role Title: Customer Services & Design Assistant Location: Planet Neon Role Overview Planet Neon is looking for a friendly, enthusiastic, and adaptable individual to join our team as a Customer Services & Design Assistant. This role combines day-to-day customer support with creative design responsibilities. You don’t need to be an expert in design software yet — full training will be provided in VCarve so you can develop the skills needed to prepare design files for neon signage. What matters most is a willingness to learn, work as part of a team, and bring a positive attitude to everything you do. Key Responsibilities Customer Service • Answer customer enquiries via phone, email, and in-person., • Provide information on products, prices, and lead times., • Process orders from enquiry to completion., • Deal with any issues or complaints in a helpful and professional manner., • Build and maintain good relationships with customers. Design & Technical • Learn how to use VCarve software to prepare design layouts., • Turn customer ideas into accurate, production-ready designs (with training and support)., • Work closely with the production team to ensure designs are practical and achievable., • Keep design records and files organised. General Support • Assist with admin tasks including updating systems, scheduling, and invoices., • Support colleagues across the business when needed. Skills & Experience Required • Previous experience in customer service (preferred but not essential)., • Good communication skills, both written and verbal., • Basic IT skills (Microsoft Office, email, etc.)., • Willingness to learn VCarve software and other design tools (training provided)., • Eye for detail with a creative mindset., • Strong teamwork skills and the ability to pitch in where needed. Personal Attributes • Enthusiastic, eager to learn, and open to training., • Friendly, approachable, and customer-focused., • Team player who enjoys working with others to get the job done., • Positive attitude and energy, even when things get busy. Benefits Full training in VCarve design software and neon production. Career development opportunities in both customer service and design. A creative, supportive, and team-focused work environment. Staff discounts on products.

Location: 3 Dorma Trading Estate, Staffa Road, Leyton, London, E10 7PY Company: Dong Fang Foods Ltd Salary: £47,000 per annum Hours: Full-time, 37.5 hours per week About Us Dong Fang Foods Ltd is a leading supplier and marketing specialist serving Chinese restaurants and food businesses across the UK. We are expanding our operations and seeking a talented and motivated Account Manager to join our London office. This is an excellent opportunity to play a key role in developing advertising strategies and building long-term business partnerships in the growing UK Chinese food market. Key Responsibilities Develop and deliver B2B advertising campaigns tailored to Chinese restaurants and food businesses. Manage multi-channel marketing initiatives, including social media, websites, email campaigns, and print advertisements. Support the sales team by creating targeted marketing strategies to win new contracts and maintain existing client relationships. Oversee the production of marketing materials such as brochures, promotional content, and digital advertising. Conduct market research and trend analysis to refine advertising strategies and improve brand positioning. Work closely with internal teams to align marketing activities with sales and supply chain objectives. Identify and pursue new business opportunities outside London, expanding our client base across the UK. Requirements Degree in Business, Marketing, or a related field (or equivalent experience). Proven experience in B2B marketing, advertising, or account management. Strong knowledge of digital marketing tools and channels (social media, email, website content). Excellent communication and relationship-building skills, with the ability to work across cultures. Analytical mindset with the ability to conduct market research and assess ROI. Fluency in English; knowledge of Mandarin is highly desirable due to the client base. What We Offer Competitive salary of £47,000 per year. A dynamic role within a growing company with opportunities to influence business strategy. Exposure to the fast-growing UK Chinese restaurant industry. A collaborative and supportive team environment.

Contract Chair Co. is the UK’s leading B2B supplier of European hospitality furniture. Our clients include hospitality businesses of all types, as well as design practices and other hospitality industry intermediaries, mostly based in the UK, with others in the EU, the Middle East, and U.S.A. From our head office in Hammersmith, our friendly team helps designers deliver stunning hospitality projects and provide an exceptional sales and customer care experience. Responsibilities: Select furniture products from our extensive range, ensuring they meet the specific requirements of our customers. Collaborate with factories, coordinating specifications and arranging samples and swatches. Oversee logistics solutions, ensuring timely and efficient delivery of products. Complete tender documents and accurately interpret and analyze layout plans. Handle inquiries for bespoke furniture items, providing knowledgeable solutions. Maintain regular communication with designers and other customers, actively facilitating opportunities. Requirements: Possess an eye for design, coupled with critical thinking skills. Demonstrate proficiency in numeracy and literacy. Exhibit professionalism and maintain a strong work ethic. Ability to collaborate effectively with colleagues in the same department. Preferably have prior experience in the design industry. Please note that this position is primarily office based. At The Contract Chair Co, we value individuals who are passionate about delivering exceptional customer experiences. If you are a motivated and detail-oriented professional, ideally with a background in design, we encourage you to apply for the position of Account Manager. Join our team and contribute to our commitment to providing outstanding furniture solutions. Benefits: Health insurance Company pension scheme 20 days holiday plus bank holidays and Christmas break Salary range from £30-36,000

Do you love travel and helping others plan their dream vacations? We are looking for motivated individuals to become Independent Travel Agents working from the comfort of your own home. As a self-employed travel agent, you'll have the flexibility to run your own business, earn commissions, and take advantage of exclusive industry perks — including discounted travel, agent-only rates, free upgrades, and more. What You’ll Do: • Book travel for clients including flights, hotels, cruises, packages, and more, • Promote your services through social media and other platforms to attract clients, • Use your own agent portal to manage bookings, access deals, and track commissions, • Complete mandatory travel agent training and certification, • Stay up-to-date with the latest travel trends, supplier offers, and promotions, • Book travel for yourself at discounted agent rates Perks & Benefits: • Earn up to 40% commission per booking, • Access to exclusive travel agent deals and upgrades, • ATOL & ABTA protected, • No experience required – full training provided, • Work from home with complete flexibility, • Book your own travel at special agent rates, • Personal travel agent portal provided, • Supportive community and ongoing training opportunities Requirements: • Must be 18 years or older, • Must be willing to pay for start up fee of £156, • Must be willing to pay monthly fee to keep travel agent licenses (ABTA & ATOL) both of which are paid directly to the company., • Must complete and pass mandatory travel agent training, • Strong communication and customer service skills, • Self-motivated and willing to put in the work to grow your client base, • Comfortable using social media to promote your services, • A reliable internet connection and a computer or smartphone Important Notes: This is a commission-only position Most agents secure their first booking within the first week with effort and focus This role is perfect for individuals seeking a side hustle or a new career in travel Success requires dedication, consistency, and excellent customer service Apply now and start your journey as a Travel Agent — get paid to book travel and explore the world!

About the job Job Description Build robust and sustainable individual relationships with all levels of contact within the Customer organisation, with positive and pro-active Customer Engagement, acting as an ambassador for the company and covering all aspects of our group trading. Understand the company’s contractual deliverables ensuring customer expectations are met or exceeded through the delivery of a high level of customer service and compliance. Support in effectively implementing and communicating account plans and activities. Attend all (relevant) internal and external meetings with the client while acting as an interface between all internal functions – operations, health and safety, menu development and senior management to drive continuous improvement and innovation. Effectively use data in all aspects of the business and to drive objective decision making Oversee and ensure customer audits (direct or third party) are managed with all internal teams including the customers performance team. Ensure inventory for nominated lines is captured and discussed on a bi-weekly basis with the client, agreeing burn-off or write-off as appropriate. Ensure the timely distribution of customer instructions and other relevant information as required within the company monitoring internal teams acknowledge and implement the same. Ensure the timely investigation and response to all customer complaints, delays, and other incidents with service impact Assist the Senior Account Manager to ensure trials are coordinated with clear objective, success criteria and measurements. Capturing action points and coordinating corrective action plans and/ or commercial impact for presentation back to the client. Oversee and ensure the accurate performance data capture against contractual KPIs, flagging trends to Process Owners and Customer and Product director, especially around OTP and safety issues. Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Strong airline industry experience or demonstrable relevant industry experience (catering, logistics, retail, hospitality, operational) Demonstrable account management / customer services experience Strong interpersonal skills to build good customer and group company relationships Good presentation and team leadership skills Passion for providing excellent customer service Basic Food Safety and Hygiene understanding Ability to think strategically and commercially Strong analytical and numeracy skills Process driven and comfortable with complex data requirements Developing skills in forward planning with experience of Project Management related work Proficient IT skills, including Microsoft Excel, Word, and PowerPoint – with an ability and/or willingness to learn other systems as required. Experience in Paxia system highly desirable. Effective communicator with excellent written and verbal communication skills in English. Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: Competitive salary based on experience Training and qualifications needed to perform your duty including Food Safety Qualifications Access to CIPD to expand your skills and knowledge Free on-site staff meals On-Site role Pension scheme Salary reviews in line with personal performance Opportunity to travel and work at DO & CO events nationally and internationally. Enjoy perks by referring your friends through our Refer a Friend Scheme A business where you can have a real impact, we’re not afraid of new ideas! The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: Account Management Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.

Customer service for a busy dry cleaning shop role will include taking customers details checking garments and tagging, sorting and packing customers clothes Ideally you will have experience in a dry cleaning environment

Job Responsibilities: • Liaise with the Director and senior management to determine the range of jewellery products and services to be marketed and sold in the UK and European markets., • Contribute to the development of sales strategies and setting of sales targets aligned with company growth plans., • Discuss client requirements, conduct surveys and market research, and analyse customer reactions to product design, packaging, pricing, and promotions., • Compile and analyse sales figures, preparing proposals for targeted marketing campaigns and promotional activities., • Produce reports and recommendations on marketing and sales strategies for senior management., • Manage, lead, and motivate the marketing team, ensuring effective implementation of marketing strategies., • Build and maintain strong relationships with wholesale and retail clients, negotiating new business contracts., • Plan specifications and prepare detailed requirements for projects, ensuring high standards and timely delivery.

Location: London, United Kingdom Company: Top Advice Ltd Salary: £30,000 – £35,000 per year (depending on experience) Job Type: Full-time, In-Person Expected Start Date: 14 November 2025 About Us Top Advice Ltd is a well-established consultancy firm based in London, offering a wide range of services including accountancy, HR, business management support, and regulated business-related training and qualifications. We work with a diverse client base across the UK and beyond, helping individuals and businesses thrive with tailored professional support. Job Summary We are seeking a skilled and empathetic Customer Service Manager to lead our client-facing operations. The successful candidate will be responsible for overseeing daily customer interactions, ensuring a high-quality service experience, resolving queries efficiently, and managing a growing support team. This is a leadership role requiring operational focus and a strong passion for customer satisfaction. Duties and Responsibilities • Client Support & Team Management, • Lead the customer service team and ensure clients receive quick, helpful support, • Handle complex or escalated client issues in a calm and professional way, • Oversee all communication channels like phone, email, and face-to-face, • Process Improvement & Staff Training, • Create and improve customer service processes to make them more efficient, • Train and guide team members to provide excellent service, • Suggest improvements based on client feedback and team performance, • Quality Monitoring & Reporting, • Track important service metrics like response time and customer satisfaction, • Share regular reports with management to highlight trends and progress, • Make sure the team uses feedback to improve service quality, • Teamwork & Coordination, • Work closely with other departments (HR, Admin, Accounts) to resolve client issues, • Keep records of client interactions updated in the CRM system, • Make sure communication and follow-up with clients are accurate and timely Essential Skills and Qualifications: • Minimum of 3 years’ experience in a customer service or client-facing managerial role, • Strong leadership, conflict resolution, and team management skills, • Excellent verbal and written communication skills, • Ability to work under pressure and manage multiple priorities, • Proficiency with CRM systems, Microsoft Office, and basic reporting tools Desirable: • Background in business consultancy, accountancy, or HR services, • Familiarity with regulated training or education services, • Experience in managing professional clients and B2B communication What We Offer • Competitive salary: £30,000 – £35,000 (based on experience), • 28 days paid annual leave (including public holidays), • Pension scheme enrollment, • Opportunities for professional development and leadership growth, • A supportive and collaborative work culture Location 📍 Work Address: 10–17 Sevenways Parade, Gants Hill, London, IG2 6JX Application Information 🗓 Application Deadline: 30 September 2025 🗓 Expected Start Date: 14 November 2025 📩 Apply now by sending your CV and cover letter

We are looking for the individual who is expert in the following. Prepare financial statements for small Limited Companies under FRS102a & FRS105, including a full working paper file for manager and partner review Prepare both corporation and personal tax computations Preparing and submitting VAT returns General bookkeeping duties Address ad hoc HMRC and client queries Support other members of staff as required