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  • Director
    Director
    19 days ago
    £80000–£130000 yearly
    Full-time
    London

    A Senior IT Director at NatWest operates at the intersection of technology, business strategy, and regulatory compliance. The goal is to ensure technology platforms enable secure, scalable, and customer-focused banking services. Key Responsibilities • Set IT strategy aligned with business goals and digital transformation, • Lead large technology teams and oversee major delivery programmes, • Ensure system reliability, performance, and scalabilityacross banking platforms, • Drive cybersecurity, risk management, and regulatory compliance (e.g., Financial Conduct Authority, Prudential Regulation Authority), • Manage senior stakeholders, translating business needs into technical solutions, • Own budgets and vendor relationships for large-scale IT operations, • Champion innovation (cloud, data, digital banking) while maintaining stability What We're Looking For NatWest Group is looking for an experienced IT leader with strong strategic vision, proven delivery of large-scale technology programmes, and the ability to lead teams in a regulated environment. The role requires expertise in cloud and enterprise systems, excellent stakeholder management, and a solid understanding of risk and compliance with regulators such as the Financial Conduct Authority and the Prudential Regulation Authority. Why Join NatWest Group? • Work remotely with a collaborative and forward-thinking team., • Be part of a diverse, inclusive, and purpose-driven organization., • Enjoy meaningful work that helps shape the future of banking and customer experience.

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  • IT Support & Web Contect Technician
    IT Support & Web Contect Technician
    2 months ago
    £42000–£45000 yearly
    Full-time
    London

    Overview We are seeking a dedicated IT Support professional to join our dynamic team. The successful candidate will provide essential technical assistance across various platforms, ensuring seamless operation of our IT infrastructure. This role offers an excellent opportunity to utilise and develop your expertise in computer networking, hardware, and software support within a fast-paced environment. The position is paid and ideal for individuals passionate about delivering exceptional customer service and technical solutions. Duties • Provide first-line technical support to end-users via help desk systems such as ServiceNow and Jira., • Provide training to company end-users and create user guides and support them., • Data Integrity & Reporting Assist with data entry, validation, and cleaning to ensure accuracy and consistency and Generate standard reports and support users in dashboards., • Troubleshoot and resolve issues related to desktop hardware, operating systems (Windows, macOS, Linux), and software applications including Microsoft Office., • Assist with network connectivity problems involving LAN, VPN, DNS, TCP/IP, and firewall configurations., • Manage user accounts and permissions within Active Directory and utilise SCCM for software deployment and updates., • Support server infrastructure including Microsoft Windows Server environments and BMC Remedy ticketing system., • Maintain computer hardware, peripherals, and network equipment ensuring optimal performance., • Document incidents, resolutions, and system configurations accurately for future reference., • Collaborate with cross-functional teams to implement system upgrades and security patches., • Strong understanding of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and TCP protocols., • Proven experience in desktop support for Windows (including Windows Server) and macOS operating systems; familiarity with Linux is advantageous., • Proficiency in Active Directory management and familiarity with SCCM for software deployment., • Responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction., • Knowledge of hardware troubleshooting including components such as motherboards, hard drives, RAM, and peripherals., • Experience with help desk tools like ServiceNow or Jira; ticket management skills are essential., • Ability to communicate complex technical information clearly to non-technical users with excellent customer service skills., • Familiarity with remote support tools such as BMC Remedy or similar ticketing systems., • Analytical skills to diagnose issues efficiently using system logs and diagnostic tools., • Strong organisational skills with the ability to prioritise multiple tasks effectively. This role is ideal for motivated individuals eager to advance their career in IT support while delivering outstanding service across diverse technological environments.

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