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  • Customer experience evaluator
    Customer experience evaluator
    17 days ago
    £20–£35 hourly
    Part-time
    Whitechapel, Tower Hamlets

    We are looking for dependable, observant, and professional individuals to join our team as Customer Experience Evaluators. This role is ideal for those who enjoy visiting different places, analysing service quality, and helping businesses improve the way they interact with customers. As a Customer Experience Evaluator, you will be assigned a variety of trips to complete, which may involve visiting high-street shops, supermarkets, restaurants, cafés, hotels, entertainment venues, transport services, or other customer-facing businesses. Your responsibilities will include assessing how staff communicate, how welcoming the environment feels, and how smoothly the customer journey flows from start to finish. You may be asked to evaluate aspects such as product knowledge, speed of service, cleanliness, layout, and overall professionalism. During each visit, you will act as a typical customer while discreetly observing how the business operates. After completing each assignment, you will submit a short but accurate report detailing your experience, highlighting both positive aspects and areas for improvement. This role offers flexible hours and allows you to choose assignments that fit your schedule, making it suitable for individuals who work independently and enjoy variety in their day-to-day activities. No two visits are ever the same, giving you the opportunity to experience different service environments and play a valuable part in helping organisations raise their standards. All guidance, training material, and instructions will be provided to ensure you feel confident before completing each evaluation. Strong attention to detail, clear communication skills, and the ability to follow instructions are essential for success in this role. You should also be comfortable travelling to different locations, managing your time well, and providing fair, unbiased feedback. Applicants must be 18+ only, and must have a form of physical ID and a bank card. These requirements are essential for verification and payment purposes. If you enjoy exploring new places, interacting with a variety of service settings, and contributing to the improvement of customer experiences across the UK, this role could be an excellent fit. Join us and help businesses understand what truly matters to their customers. (ANYWHERE IN LONDON) remote working

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  • Wi-Fi Sales Engineer EMEA
    Wi-Fi Sales Engineer EMEA
    25 days ago
    £65000 yearly
    Full-time
    London

    Why Wyebot? Wyebot is a fast-growing and dynamic company, helping organizations optimize their business-critical Wi-Fi networks. We are currently seeking an experienced Sales Engineer to join our EMEA team. This is a fantastic opportunity to join a company with leading edge technology and scaling for rapid growth. With a collaborative and forward thinking culture we offer a great chance to join a dynamic environment with huge potential for future growth. 🌟 About the Role We are seeking a highly motivated and technically proficient Wi-Fi Sales Engineer to join our dynamic sales team. This role is the critical link between our cutting-edge wireless technology and our customers' business needs. The ideal candidate will possess deep expertise in Wi-Fi and networking technologies, coupled with excellent communication and presentation skills, to effectively support the sales cycle from initial contact through trial and post-sales engagement. 📝 Key Responsibilities • Technical Sales Support: Act as the primary technical resource for the sales team. Participate in sales calls, provide product demonstrations, and lead technical presentations to prospects and existing customers., • Customer Trial Support: Provide dedicated technical support and consultation to customers throughout the trial and proof-of-concept (PoC) phases, ensuring successful installation, configuration, and operation of the wireless solution., • Post-Sales Technical Assistance: Act as a technical escalation point post-sale, ensuring smooth handover to the implementation team and offering advanced support for complex issues during the initial deployment and stabilization period., • Proof-of-Concept (PoC) & Pilot Management: Plan, execute, and document successful Proof-of-Concept trials and pilot projects, ensuring the proposed solution meets customer performance metrics and expectations., • RFP/RFI Response: Develop detailed, technical responses to Requests for Proposals (RFPs) and Requests for Information (RFIs)., • Competitive Analysis: Stay informed about competitor products, market trends, and industry developments to effectively position our solutions and overcome technical objections., • Knowledge Transfer: Conduct technical training and workshops for external partners on new product features, deployment best practices, and troubleshooting., • Customer Relationship Management: Build and maintain strong, long-lasting technical relationships with key customer stakeholders and technical staff. 🎓 Qualifications Required: • Education: Bachelor’s degree in Computer Science, Electrical Engineering, Telecommunications, or a related field, or equivalent practical experience., • Experience: Minimum of 5+ years of experience in a pre-sales, sales engineering, network engineering, or solutions architect role, specifically focused on enterprise Wi-Fi and wireless networking., • Technical Acumen: Deep working knowledge of Wi-Fi standards (e.g., 802.11, a/b/g/n/ac/ax), RF fundamentals, network protocols (TCP/IP, VLANs, QoS), and Wi-Fi security protocols (WPA/WPA2/WPA3, 802.1X and authentication methods)., • Highly Desirable: Familiarity and technical experience with multiple leading Wi-Fi vendor platforms (e.g., Cisco/Meraki, Aruba, Juniper/Mist, Ruckus, etc.)., • Highly Desirable: Professional-level networking certification (e.g., CWNP, CCNA/CCNP Wireless or equivalent vendor-specific certifications like Aruba, Cisco Meraki, etc.)., • Highly Desirable: Deep understanding of 802.1\text{x} network access control (NAC) and integration with RADIUS/AAA servers., • Bonus: Familiarity with cloud-managed networking platforms., • Bonus: Familiarity or experience with site surveys and RF planning tools (e.g., Ekahau)., • Bonus: Experience with advanced network security solutions beyond Wi-Fi (e.g., Next-Generation Firewalls, IDS/IPS)., • Bonus: Fluency in additional languages such as French, Spanish or German would be an advantage. 📊 Performance Metrics (KPIs) • Achievement of assigned sales quota in collaboration with the Account Manager., • Successful conversion rate of PoCs/pilots to closed deals., • Customer satisfaction scores for technical engagements., • Quality and accuracy of technical proposals and SOWs (Statements of Work). 📍 Work Environment & Travel • This is a remote position based in the EMEA region (Europe, Middle East, and Africa)., • The primary function of product demonstrations and technical consultation will be conducted remotely from a home office., • Ability to travel is required for key customer meetings, industry events, or internal team meetings, but will not exceed 25% within the EMEA region. Remuneration • Base Salary: £65,000 p.a. Performance Related Bonus: £20,000 p.a., • Total OTE: £85,000 p.a.

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