Customer success manager remote jobs in BirminghamCreate job alerts

Area Sales Executive roles Nationwide! We are recruiting Area Sales Executives and Managers for our renowned logistics client. These roles are available nationwide and require travel, so a valid driving license is essential. Interview Process • Telephone and Video Interview: Initial interview with one of the Flourish team., • Face-to-Face Interview: One-stage interview Compensation • Basic Salary: £28k-£38k (DOE), • Uncapped Commission: Double basic, with realistic £75k OTE, • Car Allowance or Company Car: £4500 Your Role As part of the Network Sales Team, your main goal is to achieve individual sales targets for volume and revenue, aligning with the business strategy. You'll generate your own leads and develop a pipeline to convert into new clients within a defined area. Key Responsibilities • Prospecting: Build and develop a personal pipeline to meet monthly, quarterly, and annual targets., • KPI Achievement: Meet all set KPIs and productivity targets., • CRM Management: Record and manage sales activities through the CRM system., • Client Onboarding: Ensure timely onboarding of new clients to meet go-live dates., • Customer Service: Ensure new clients understand customer service processes and have the necessary tools and contacts., • Performance Monitoring: Monitor new clients' performance to ensure they meet profile expectations within 4 weeks of go-live., • Client Handover: Prepare new clients for handover within 6 weeks of trading., • Issue Resolution: Resolve escalations and account queries., • Collaboration: Work with local operations teams to promote new client awareness and ensure service levels are met. Required Knowledge and Experience • Communication Skills: Excellent verbal and written communication skills., • IT Proficiency: Good knowledge of Microsoft Office., • Self-Motivation: Passion for exceeding targets., • Teamwork: Ability to work independently and as part of a team., • Sales Experience: Not required but beneficial. Experience will unlock the opportunity to apply for an Area Sales Manager role with a basic salary of up to £40k., • Driving License: Must have a valid driving license. People Skills • Organised and Proactive: Energetic and driven to succeed., • Problem-Solving: Creative skills in negotiation and conflict resolution., • Relationship Building: Ability to forge strong relationships with internal stakeholders., • Customer Focused: Competent negotiation skills and ability to adapt to different styles and behaviours. What's on Offer • People Development: Strong onboarding and development programs to set you up for success., • Team Culture: A supportive and collaborative team culture that values social interactions and teamwork., • Merit-Based Progression: All progression is based on merit and performance, driven by the individual with support from managers. It really is what you make it., • Growth Opportunities: For those without experience, the opportunity to grow into the Area Sales Manager role within 12-18 months based on performance., • Performance Coaching: Access to coaching for mental health, CBT, nutrition, sleep, and habit tracking to improve performance and keep you at your best. Benefits • Free digital GP service for all colleagues and their families., • Access a portion of your earned income before payday., • Free basic Will and discounted partner mirror Will for all colleagues., • Cycle to Work scheme., • Employee Assistance Programme with free counselling., • Company-funded Life Assurance., • Flexible working hours., • Great career progression., • Up to 26 days holiday + bank holidays., • Voluntary flexible benefits at discounted corporate rates. Additional Qualities • Passion for Sales: A strong desire to smash targets and excel in sales., • Confident Calling Ability: Comfortable and confident making calls to potential clients., • Resilient: Able to handle rejection and keep pushing forward., • Driven and Motivated: Self-driven with a strong motivation to succeed., • Remote Work: Able to work confidently and effectively in a remote setting. We believe that diversity makes us stronger and more innovative. We warmly welcome applications from individuals of all backgrounds, experiences, and perspectives. Hit apply our reach out to one of our talent team to progress your application and journey with us.

Business Development Manager - Vehicle Power Solutions\nDouble your earning potential. Work with cutting-edge technology. Grow with a business that punches above its weight.\nOur Client isn’t just another supplier. For over 35 years, they have delivered specialist electrical power systems into some of the most demanding environments from Formula 1 support trucks to front-line military vehicles, commercial vehicles, Emergency vehicles, specialist fleets, and luxury yachts.\nThey work closely with vehicle converters, OEMs, and fleet operators, providing reliable, high-performance power solutions where failure simply isn’t an option.\nDue to exciting growth, they are now looking for a proven sales hunter/account manager to drive growth across the North & Midlands and look after some of their key accounts.\nWhy This Role Stands Out\nIf you’re currently selling into vehicle converters, commercial vehicle fleets, OEMs, or power management markets, this is your chance to:\n * Significantly increase your earning potential (real opportunity to double your basic)\n * Join a growing, agile business with strong industry reputation\n * Sell technical, power solution-led products into high-value applications.Build relationships across fleet operators, vehicle builders, and converters.Take ownership of your region and make a visible impact\nThe Role\nA true new business + account growth role, focused on high-value sectors including:\n * Vehicle converters & Commercial vehicles & specialist fleets\n * OEMs and fleet operators\nYou will:\n * Prospect, identify and win new business across target markets\n * Build relationships with vehicle converters and commercial vehicle customers.Understand client requirements and deliver tailored power solutions.Grow existing accounts through proactive account management\n * Negotiate and close profitable deals.Manage your pipeline and customer activity through CRM\nWhat You will Bring\n * Proven success in technical sales / BDM roles\n * Experience selling into one or more of:\n * Vehicle converters Commercial vehicle sector, Fleet operators, Power systems / electrical solutions\n * A strong hunter mentality with a track record of winning new business\n * Ability to communicate technical solutions clearly and confidently\n * Excellent relationship-building and listening skills. A proactive, adaptable mindset with a drive to succeed.Full UK driving licence and willingness to travel\nTechnical Development\nYou will quickly build expertise in:\n * Vehicle power systems and onboard electrical solutions\n * Supporting commercial vehicle and conversion applications - Becoming a trusted advisor to customers in technically demanding environments\nWhat Success Looks Like\n * Winning new business across vehicle converters and fleet customers\n * Growing key accounts and identifying upsell opportunities- Delivering consistent sales performance- Maintaining accurate reporting and forecasts\nSalary & Benefits\n * Competitive basic salary (DOE) High earning potential with strong upside\n * Remote role-Regular engagement with Exeter HQ -Pension scheme\n🌍 Why join\nThey are a specialist, respected brand in a niche but growing sector. Their customers rely on them for critical power solutions across commercial vehicles, converted vehicles, and specialist fleets.\nIf you are currently in the sector and feel undervalued or underpaid, this is a genuine opportunity to step up financially and professionally.\n👉 Ready to Step Up?\nIf you are selling into vehicle converters, commercial vehicles, or fleet markets and want more reward for your success we want to hear from you.\nApply now and take your earnings and career to the next level

Marketing Manager / Head of Marketing\n\nBrand Growth | QSR Expansion | National Openings\n\nThe company\n\nWe are a rapidly expanding QSR (Quick Service Restaurant) brand that has experienced exceptional growth over the past 12 months, successfully launching and selling over 30 new locations nationwide.\n\nWith a strong and loyal online following and an engaged social media presence, we are now entering the next phase of our expansion. As we continue to scale, we are looking to appoint a Head of Marketing / Marketing Manager who can bring structure, coordination, and strategic oversight to our marketing operations while maintaining the energy and creativity that has fuelled our success so far.\n\nThis is a key hire within the business and an opportunity to play a central role in shaping the brand’s national growth.\n\nThe role\n\nAs Head of Marketing / Marketing Manager, you will take ownership of coordinating all marketing activity across the brand, ensuring alignment between new site openings, national campaigns, PR activity, and digital presence.\n\nYou will act as the central point between marketing agencies, suppliers, franchise partners, and internal stakeholders — ensuring every launch is executed seamlessly and every campaign supports commercial performance.\n\nYou will take responsibility for:\n\n• Coordinating external marketing and social media agencies\n• Managing PR activity, press releases, and local media engagement\n• Supporting and overseeing marketing for new site openings\n• Ensuring launch campaigns are aligned, scheduled, and executed effectively\n• Driving brand awareness and customer demand across new and existing locations\n• Acting as a brand ambassador and representing the face of the business\n• Monitoring campaign performance and ensuring ROI across marketing spend\n\nWhat you need\n\nIt is ESSENTIAL for the successful candidate to have the following:\n\n• Proven experience in a Marketing Manager or senior marketing role\n• Experience coordinating external agencies and suppliers\n• Strong understanding of brand management and campaign delivery\n• Excellent organisational and stakeholder management skills\n• Ability to operate in a fast-paced, high-growth environment\n\nOther DESIRABLE skills include:\n\n• Experience within QSR, F&B, hospitality, or food brands\n• Experience managing new site openings or launch campaigns\n• Background in PR and media coordination\n• Strong understanding of social media growth and engagement strategies\n• Experience working with franchise models\n\nCandidates from outside the food sector will also be considered if they bring strong brand growth and multi-site marketing experience.\n\nWhat’s on offer\n\nThis is an opportunity to join a high-growth brand at a pivotal stage in its expansion journey.\n\n• Salary: £35,000 – £50,000 per annum\n• Remote / Hybrid working model\n• Key leadership role within a scaling national brand\n• Opportunity to shape marketing strategy during rapid expansion\n• Direct impact on new site growth and commercial performance\n• Long-term progression within an ambitious business\n\nHow to apply\n\nIf you are an ambitious marketing professional looking to join a fast-scaling QSR brand and play a key role in its national growth, we would love to hear from you.\n\nPlease submit your CV via this advert.\n\nWe aim to respond to all successful applications within 5 working days.\n\nWe are an equal opportunities employer and are committed to building a diverse and inclusive team

Regional Delivery Manager\n\nWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.\n\nWork with us at Riverford, and join a thriving employee-owned business\n\n * Be part of a supportive, down-to-earth and solutions driven RHD team\n\n * Beyond the Veg Box - At Riverford, our passion for organic vegetables is unmatched. We’re not just about delivering veg boxes; we're dedicated to sustainable farming and community building. As a part of our team, you become a co-owner, sharing in our successes and contributing to a mission that goes beyond profit. We aim to make Riverford a fulfilling place to work, where our co-owners feel valued.\n\n * Our HQ at Wash Farm in Devon is a beautiful place to work, surrounded by good people, good food, and plenty of fresh air. As a co-owner, you’ll benefit from 33 days holiday (pro rata, including bank holidays), an ethical & generous company pension scheme, and an annual profit share, where 10% of all profits are split equally among co-owners. We also offer heavily discounted organic breakfasts and lunches, free organic fruit and veg to take home and free parking.\n\n * Grow with Riverford - Take the next step in your personal and professional journey with training tailored to help you grow and achieve your goals.\n\nAs our RHD Regional Delivery Manager, you’ll help shape Riverford’s future.\n\n * We’re looking for an experienced manager to lead, mentor and enable our driver team managers across 12 delivery hubs in our Northern and Midlands region. Hubs are spread across Manchester, Oxford, York and Newcastle to name a few. You will be expected to visit the majority of these on a monthly basis.\n\n * This role is ultimately responsible for the operational delivery of our customer orders in your region, working with the team managers to make sure that drivers deliver every box in a safe, timely, and efficient way, are customer focused, and are keen to make an excellent impression as the face of Riverford.\n\n * You will be responsible for maintaining a collaborative and an inclusive environment to share best practice across the region. You’ll need to deliver our broader strategy at a regional level, engage and motivate your teams, promote Riverford’s values, and strive to make co-owners’ working lives better.\n\n * Reporting to the RHD & Transport Director, you’ll be responsible for the financial success of the region: delivering forecasted growth and operating your delivery hubs within budget.\n\n * You’ll also be responsible for the behaviour of our drivers, with a focus on continual improvement. Ensuring that health and safety standards and all legal compliances are adhered to is paramount; our drivers are such an important part of Riverford, and their welfare is hugely important to us.\n\nSalary: £46,000 - £50,000 per annum, depending on experience to include an electric company car\n\nLocation - Based within the North/Midland region, the successful candidate needs to be based within a commutable distance to the hubs aligned to the Midlands and the North with the occasional overnight stay.\n\nHours - Working 40 hours per week usually Monday to Friday. Flexibility is required as start and finish times vary, along with occasional weekend working.\n\nWhat You’ll Bring…\n\n * Experience of working in a multi-site last mile delivery environment, preferably within the retail food sector.\n\n * A solid understanding of carrier operations, in a fast-paced setting.\n\n * Experience leading remote teams where you have built alignment, shared purpose, and collaboration\n\n * Strong commercial understanding and previous accountability for contribution-target-based results.\n\n * Management and control of top-level cost and productivity KPIs.\n\n * Strong Excel and data analysis skills are required, along with demonstrated problem-solving and analytical capabilities.\n\n * Experience leading and working towards organisational change, taking an inclusive approach and bringing the team along with you.\n\n * Adaptability and flexibility in how you support the Regional Delivery team and the needs of the business.\n\n * A demonstrated ability to manage, motivate and influence work behaviours.\n\nWhat We’re Looking For…\n\n * An experienced leader and people manager, who can both lead and mentor our Team Leaders\n\n * Adaptable, supportive, sound judgement, courage to challenge, commercial knowledge, calm under pressure, able to manage ever-changing priorities.\n\n * Excellent leadership, people management, communication and influencing skills at a senior level.\n\nApplication Process: Applications will be reviewed during the process so we would encourage you to apply before the closing date as the role may be closed early. Screening calls will take place week commencing 27th April and first stage interviews on the 5th May from our Castle Bromwich depot

Business Development Manager - Electrical Distribution (M&E)\n\n(Ideal for Branch / Profit Centre Managers Seeking a Better Way of Working)\n\nLocation: Midlands to London (remote / field-based)\n Salary: £60,000 - £80,000 basic + up to 25% bonus\n Job Type: Full-time, Permanent\n\nRunning a Branch… But Ready to Step Away from the Pressure?\n\nTired of opening the branch early and closing it late?\nConstantly dealing with staff issues, targets, and internal KPIs?\nSpending more time on operations than actually driving sales?\nFeel like your earning potential doesn't reflect your experience?If you're a Branch Manager or Profit Centre Manager, this is your opportunity to step into a role that keeps the commercial side you enjoy-without the day-to-day headaches.\n\nWhy This Role?\n\nJoin a multi-billion-pound electrical distributor with the backing, infrastructure, and reputation to compete at the highest level-without being restricted in how you win business.\n\nThis role offers:\n\nWork-from-home flexibility with field-based customer engagement\nThe ability to focus purely on sales and relationship building\nNo branch responsibility - no staffing, no daily ops, no firefighting\nThe credibility of a major, established brand behind you\n\nThe Opportunity\n\nA true business development role combining new business and account management across M&E contractors in the Midlands to London region.\n\nYou'll be:\n\nWinning new contractor business and developing key accounts\nLeveraging your existing network and industry knowledge\nIdentifying and securing project opportunities\nBuilding a strong pipeline and driving revenue growth\nWorking with a well-resourced internal team that supports delivery\n\nWho This Suits\n\nThis role is ideal for someone currently in:\n\nBranch Manager / Profit Centre Manager role\nSenior sales within an electrical wholesaler…who wants:\n\nMore freedom and autonomy\nBetter work-life balance\nHigher earning potential tied to performance\nTo step away from operations and refocus on growth\n\nWhat You'll Need\n\nBackground in electrical wholesale / distribution\nStrong relationships within M&E contractors\nProven ability to win and grow business\nStrong commercial awareness (pricing, margin, negotiation)\nSelf-motivation and ability to manage your own territory\n\nWhat You'll Get\n\n£60,000 - £80,000 basic salary\nUp to 25% bonus\nRemote / field-based working\nBacking of a major, financially strong organisation\nAutonomy without losing the support of a large business\nA role focused on growth, not internal admin\n\nThe Bottom Line\n\nThis is your chance to take your industry knowledge and relationships and move into a role where:\n\nYou keep the influence\nYou lose the branch pressure\nAnd you finally get rewarded for the business you generate\n\nAt Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions.\n\nWe recruit for companies that operate in the following industries: Defence Equipment, Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy.\n\nOur commitment:\n\nEqual opportunities are important to us. We believe that diversity and inclusion at Morgan Ryder Associates are critical to our success as DE&I positive company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. \n\nPlease note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes

Our market leading client is looking for an experienced Change Project Manager to run a number of Customer Engagement and Customer Journey optimisation initiatives. Previous experience as a business change project manager working on customer focused / customer journey enhancement tasks in large scale organisations will be essential. Strong core PM skills, taking ownership of driving delivery of projects in a fast-paced environment, building strong relationships with senior stakeholders, and working with multiple internal and external third-party teams. 3 month initial contract £500/day voa umbrella. Remote - MUST BE FLEXIBLE TO TRAVEL NATIONALLY ON A FREQUENT BASIS Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you. ...

Description At Grid & Power Quality Solutions and Service business at Hitachi Energy in Europe (HBUEU), Inclusion drives our culture of innovation and collaboration. Our leading technology and strong market position enable us to achieve growth targets in the energy transition across current and growing market segments such as hydrogen, data centers and e-mobility. Hitachi Energy has an exciting opportunity to join the team as a Sales Specialist, you'll be reporting to the UK Sales and Market Manager Grid & Power Quality Solutions Business, working closely with the Bid and Sales team on large project opportunities over $50M. Your main objective will be to lead and guide the capture team to develop newly identified opportunities and positioning Hitachi Energy as partner of choice, deliver high quality and strategically focused bids, lead negotiations successful contract closure. This position involves working in collaboration across many stakeholders and will require excellent open and honest communication skills, with a strategic mind and an ability to work with a team to strict deadlines. Location: Birmingham (Remote) with some travel to project sites. (Also note we are unable to provide Visa sponsorship for this position) How you’ll make an impact • Driving high quality submissions with a de-risked strategy and in line with Hitachi Energy performance drivers and values., • A high focus on Health and Safety to support the Hitachi Energy licence to operate., • Financial understanding to support commercial submissions and drive through forecast opportunities to deliver on budget., • To understand at a high-level Technical Evaluation of client enquiry documentation and interpretation of their requirements and assessment of commercial terms and conditions., • Ensuring the tendering team formulates competitive bids/estimates/quotations, considering the best available system mix and appropriate technical and commercial considerations for each individual situation., • Working with the tendering team to manage the preparation of all technical, financial, cash flow and operational delivery aspects of the bid/estimate/quotation, indicating prices and trading conditions. Reviewing bids before submission and ensuring appropriate governance has been followed., • Drive project deliverables to ensure key target dates and submissions are maintained., • Report to Line manager progress and actions during the submission process, driving the team to deliver and highlighting any potential challenges., • Establish and maintain effective customer relationships to understand customer needs. Provide any necessary support to Sales and Bid team members during meetings with customers., • Lead complex bids and customer negotiations., • Work across different business streams, cultures, and countries. Your success will depend heavily on your ability to network and build relationships with people from all parts of the organisation, UK and overseas., • Identifying the key business drivers within Hitachi Energy customer's operations and interpreting the implications and opportunities for Hitachi Energy., • Participating in and leading the creation of sales strategies for the account, informed by the customer's current and future business plans., • A Proven record of accomplishment in team management and delivery of substation projects., • Proven sales and risk management experience focused on winning forecast opportunities., • Sales experience selling solutions rather than product., • Proven record of accomplishment as a manager building and developing high performance sales teams., • Proven sales and Account Management experience within Sustainable Energy industry or similar., • Bachelor's degree or HNC in engineering or similar STEM fields, • Demonstrable experience of managing large customer relationships., • Extensive experience in leading and/or delivering complex solution-based opportunities., • Proven customer and stakeholder management skills, well-developed problem-solving and analytical abilities., • Excellent verbal and written communication skills; must be a listener, a presenter and a people-person., • Competitive salary package, • Generous bonus scheme., • 25 days holidays, plus bank holidays, • Excellent company pension and wide-ranging benefits schemes., • Top quality H&S culture alongside comprehensive training and personal development programmes. We offer fantastic opportunities to work on dynamic, high-impact and cutting-edge industry initiatives that are making a crucial impact to society whilst also offering the vibrancy of working within a world-leading global organization. #L1-AR3 #LI-Remote #J-18808-Ljbffr

Application Engineer - Proteins. Location: Open in Europe. Department: R&D/Innovation Management. Employment type: Full-Time. Shift: Remote. Position overview: Be part of Amcor’s Flexible Packaging team in Europe, Middle East and Africa. In this role you will work closely with customers and internal teams to turn packaging challenges into robust, value-adding solutions, acting as a trusted technical partner to support existing products and enable new developments that drive profitable growth. Position Job Title: Application Engineer - Proteins BG and BU: Amcor Flexible Europe, Middle East and Africa Function: Research and Development Location: Open in Europe Line Manager’s Job Title: Product Development Manager Contract Type: Permanent Be part of something great We are looking for an experienced Application Engineer to join our Flexible Packaging team in EMEA. In this role, you will work closely with customers and internal teams to turn packaging challenges into robust, value‑adding solutions. You will be a trusted technical partner, supporting existing products and enabling new developments that drive profitable growth. As an Application Engineer, you will sit at the intersection of customers, sales, and R&D, translating application needs into the right packaging solutions. Your key responsibilities include: • Act as a technical expert for packaging applications at customers manufacturing in Meat and Cheese markets across EMEA, • Support customers with product selection, application optimization, and effective product commercialization, • Support product enhancements and new developments in collaboration with R&D and Product Management, • Work closely with Sales and Field Technical Service to solve complex application issues, • Lead and support product qualifications, trials, and scale‑ups at customer sites, • Conduct packaging line, shelf‑life, and performance evaluations to demonstrate quantifiable customer value, • Capture customer and market insights to identify portfolio gaps, innovation opportunities, and competitive trends, • Share knowledge internally and contribute to building strong application capabilities across the organization, • High level of customer interaction and real‑world problem solving, • Strong influence on product success and customer satisfaction, • Exposure to leading packaging technologies, market trends, and sustainability challenges, • Daily collaboration with Sales, R&D, Operations, Marketing, and global teams, • 10+ years of experience in application engineering, technical sales, or similar roles within flexible packaging in Meat and Dairy, • Strong understanding of packaging materials and customer manufacturing processes, • Proven ability to assess customer needs and translate them into practical, scalable solutions, • Solid project management, problem‑solving, analytical, and communication skills, • Comfortable working independently in a cross‑functional, international environment, • Willingness to travel more than 50%, • Hard Cheese: grated, sliced, and block cheese applications, • Fresh Meat: shrink films and bags; forming films and bags, • Customer‑focused and solution‑oriented, • Curious, proactive, and hands‑on, • Credible technical partner who builds trust quickly Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries. NYSE: AMCR; ASX: AMC | LinkedIn | YouTube Amcor is committed to providing a secure and reliable experience for all job seekers. If you are looking to join Amcor, please read this page to help you avoid recruitment scams. Click Here! #J-18808-Ljbffr

Trivium Group is an Amazon-focused advertising agency that drives results to its clients through data-driven decisions, strong systems, and most importantly, great people. Trivium Group has shaped up to be one of the fastest-growing Amazon advertising agencies in the industry, all while creating an incredible, people-oriented culture that makes work feel like home. We are looking for a PPC Division Manager who will deal with individual employees and customers and will serve as a buffer between top-level management and the PPC Department. In this position you will be responsible for getting employees to buy into the overall company strategy and monitor whether things are working on a practical level. You also will deal with the day-to-day issues that arise in the PPC department and ensure its effective communication with the other departments. • Communicate openly with BPD regarding strategies, goals and KPIs of division, • Manage all reporting of PPC Division - Capacity, Churn, • Ensure success for all onboarding of new clients (enhance OB Checklist if/when needed), • Build robust Customer Success/Brand Manager processes to have the proactive approach to solving Brand growth, • Identify bottlenecks and create solutions and systems to allow growth and efficiency of all parts of PPC Department, • Manage LOG OFFs of all POD Leaders and keep team accountable, • Managing, supporting and mentoring our PPC Team (and support team members) maintain an elite level of both performance and team happiness., • Monitor and analyze Brand performance - Identify all clients at Risk, • Create and Present Full plans for any and all brands at risk, • Track team performance, KPIs and ensures OKRs are being met, • Understand accountability and react with solution based actions, • Conduct feedback to prioritize areas for improvement based on data analysis, Executive leadership input, and best practices., • Lead PPC Team to execute improvement projects, including timelines, and deliverables., • Provide training and support for adoption of new systems and processes., • Regularly review and update existing SOPs to ensure accuracy and relevance., • Lead the development and implementation of quality control measures to ensure consistent steps and documentation across all PPC Processes, • PPC Team at full capacity plan at current Hire dates, • Active involvement in the recruitment process for the PPC department, • Participation in various personal and professional development trainings, • Coming up with ideas to improve productivity, • Advanced English level (written and spoken), • Bachelors in Communications/ Management/ Business, • Managerial experience in a service provider agency, • High computer literacy and ability to learn new software, • Leadership, interpersonal and communication skills, • Conflict resolution and employee motivation skills, • Self-organization and multitasking ability, • Analytical and strategic thinking, • Remote work year-round, • 4 weeks paid vacation + sick time #J-18808-Ljbffr

Empro Business Group are a boutique consultancy group focused on providing consultancy, recruitment, and technology solutions to the built environment sector. As an Associate Director, you will play a crucial role in the leadership and management of the Consulting Division of the Business, overseeing operations and leading the team ensuring the organisation meets its goals and objectives. You will implement strategies to support delivery of continued exceptional service to our customers and confidently engage and manage key stakeholders enhancing Empros profile across its client base. You will be a leader and role model within the organisation, setting an example for others to follow and inspiring others to achieve their best work. • You will be responsible for nurturing existing client relationships to ensure customer satisfaction and the overall success of awarded projects., • Delivering and exploring client satisfaction surveys looking at NPS scores and identifying key areas for improvement., • Growing the portfolio of projects and recruitment referrals within the businesses that we work with., • Supporting new business and onboarding new clients. Engaging new customers ensuring they are aware of and engaged with what Empro offers and the benefits of working with us., • Supporting the ongoing development and strategic direction of the business, ensuring its continued success., • Looking at strategic initiatives, keeping up to date with new market trends, new innovations, and technology., • Ensuring efficiencies across the group recommending or referring clients to the Recruitment business and vice versa, making sure we are keeping in touch with consultants who may have passed through the Recruitment business so that we are making the most of business-wide opportunities., • Identifying new opportunities in the market to add to our portfolio of service offerings, including but not limited to exploring opportunities with net-zero; and bidding / expanding into new locations or/and services., • Identifying applications (app) production and development opportunities that can be delivered to complement our services or delivered as a separate service, for example the TUPE-as-a-service app and current apps we are currently delivering to current clients., • Developing a project framework for the Consulting Business. Including a charge commercial framework for the consulting business, linked to level of consultant., • Developing frameworks for project management, PMO, mobilisation, communications and delivery., • Develop stakeholder management standards to ensure high quality and consistent approach to client communication including use of key documents such as reports, RAID logs to help keep clients informed and up to date., • Developing application production and delivery framework., • Developing frameworks and opportunities for delivering moves and changes and other non-mobilisation projects., • Growing the business to a position where it requires permanent staff., • Exploring organisation structures, renumeration packages and benefits with the Managing Director, • Developing job descriptions, development plans and clear career progression routes in line with Managing Director., • Responsible for the management of all cosnutlants staff including performance reviews, • Encouraging self-development for self and others. Being an exemplary role model for behaviours / ways of working., • Being the main contact for consultants / contractors / escalation point., • Working with the Group Finance and Sales and Marketing teams to craft and mature bid responses and tenders., • Reviewing and developing strategies for the pipeline and handling work thats coming into the business., • Review both Public and Private sectors reviewing CRM (e.g. Monday) to understand bid decisions, developing criteria for deciding when to proceed with a bid or not., • Preparing for Private sector pipeline in particular mobilisations that are due to become available in the next year, ensuring Empro has an established relationship with those clients and identifying clients that we need to build relationships with so that we are in the best position to deliver those projects., • Exploring moves and changes and projects that fall outside of the mobilisation category for business continuity., • Feed into the Finance & Commerical Manager on how to gain clarity on our engagement methods and contractual and commercial standards., • Ensuring the business is profitable; that the pipeline is consistent and of high calibre; converting our opportunuties into cash (eg monthly invoicing)., • Liaising with the Finance & Commercial Manager on budgets and forecasting and ensuring the business is operating within set boundaries reducing unnecessary spend., • To ensure minimum 50% of time worked is billable / client recoverable., • Reviewing profitability of the business and identifying and reviewing areas for efficiency., • Reviewing and managing performance of the team and projects., • Review options for reporting on performance i.e. making use of CRM and or portfolio matrix / balanced scorecards., • Manage how are the business is performing against operational standards - analyse and report on business activity in order to identfy potential changes and improvements across the business., • 10 years+ experience in the Facilities Management (FM) sector, • 10 years+ experience in change and transformation, • Excellent written, verbal and numerical competence, • Consutling and proejct management experience within FM and the Built Environment, • Ability to convert oppourtunities to winning business, • Proven track record of delivering high profile projects and mobilisations/transitions, • Proven track record of leading mutli disciplinary teams, • Excellent Company Culture, • Advocates of DE&I and Neurodiversity, • Company Pension Scheme, • Annual Team Events and Socials, • Early Friday Finish, • Remote first role with in-person team days #J-18808-Ljbffr

A pioneering tech company is seeking a Customer Success Manager to support families using their innovative mobility devices for children with movement disorders.This fully remote role in the UK requires a Physiotherapy background, excellent communication skills, and a customer-focused mindset.Respon

Sales Executive / Account Manager IT Solutions Remote (UK-wide) | £35,000£60,000 base + uncapped commission My client is a fast-growing, award-winning VAR with £30m+ turnover last year and a clear trajectory toward the £50m mark. They specialise in delivering hardware, software, cloud, and security solutions to corporate and public sector clients, backed by strong vendor relationships and a reputation for exceptional service. You MUST have 5 years sales experience in the IT & Telecoms VAR sector to be considered for the role. The Opportunity My client is expanding their sales team and looking for experienced Sales Executives/Account Managers from small to mid-sized VARs (ideally sub-£50m) who can bring transferable, transactional business and hit the ground running. This role is 100% remote , with only three in-person events per year. It suits someone mature, disciplined, and self-motivated someone who thrives in a remote environment and values the autonomy it brings. What Youll Be Doing Growing and managing your own portfolio of corporate customers Bringing across transferable, transactional business and expanding it Developing new business within SMB, mid-market, and non-framework public sector Working closely with vendors and distributors to build competitive solutions Producing quotes, proposals, and commercial documentation Maintaining accurate pipeline, forecasting, and CRM hygiene Positioning the businesses full portfolio, including hardware, software, cloud, and security Supporting the growth into public sector as they prepare to tender for TePAS3 next year Who Were Looking For Minimum 5 years experience in a VAR sales or account management role Currently employed and able to demonstrate ownership of customer relationships Proven track record of delivering transactional GP (not long-cycle managed services) Experience selling into corporate customers or public sector accounts that do not require framework access Strong commercial acumen with the ability to win, grow, and retain accounts Comfortable working fully remotely with a disciplined, self-driven approach Professional, credible, and able to represent Highgate with integrity Who This Role Is Not For To save everyone time, this role is not suitable for candidates coming from: MSPs or professional services-led businesses Environments with long sales cycles Roles where the customer cannot realistically move or transact quickly Candidates without transferable business or without ownership of their accounts Salary & Commission £35,000£60,000 base depending on experience and expected GP Commission: 10% on the first £15k GP per month 25% uncapped on all GP above that No threshold for the first 6 months commission paid at 25% from pound one This structure is designed to reward high performers and accelerate early success Benefits (post-probation) Private health insurance , including mental health support Four-day working week (full-time hours condensed into 28 hours) once probation period is complete Strong wellbeing culture and sustainability commitments Supportive, high-trust environment with genuine work-life balance Opportunities to grow as we expand into new frameworks and markets Why my client Recently voted as once of the UKs best places to work in the Best Place to Work 2026 Awards (Medium Business category) a reflection of their culture, wellbeing focus, and commitment to doing things the right way. Youll be joining a business that is scaling fast, investing in its people, and winning recognition for its culture. Youll have the autonomy to build your own success, backed by a leadership team that understands VAR sales and rewards performance fairly. TPBN1_UKTJ

Trainee HR Administrator Thinking About a Career Change? Why Not Choose HR? If you've reached a crossroads in your professional life and are looking for a fresh start in a people-focused, rewarding industry then Human Resources might be exactly what you're looking for. Many of their candidates come from diverse professional backgrounds retail, customer service, administration, healthcare, education, hospitality, and more. What they all have in common is the desire to do meaningful work, support others, and build a stable, long-term career. Their HR Career Change Programme They specialise in helping individuals transition into HR-starting with recognised qualifications and ending with real job opportunities. Whether you're working full-time, part-time, or in between roles, their online learning and personalised recruitment support can help you make a successful move into the HR profession often in just a few months. Please note that this is a training course and fees apply. Why Human Resources? The HR profession is growing steadily across all sectors. As businesses put more focus on employee wellbeing, development, and company culture, skilled HR professionals are more important than ever. Even entry-level roles in HR offer strong salaries, clear progression routes, and opportunities to specialise over time (in areas like learning & development, recruitment, employee relations, and more). Here are typical UK salaries at various stages of the HR journey: • HR Administrator - £30,000+ * HR Assistant - £35,000+ * HR Officer - £35,000+ * HR Advisor - £38,500+ * HR Manager - £55,000+ And with hybrid and remote roles increasingly common in HR, the flexibility is there too. How It Works - Your 3 Step Journey Into HR Step 1 - CIPD Level 3 Certificate in People Practice The CIPD Level 3 Certificate in People Practice is the industry-standard entry point into Human Resources. It's assignment-based (no exams), and is delivered fully online with expert tutor support. • Accredited by the Chartered Institute of Personnel & Development (CIPD) * Covers recruitment, employee relations, HR systems, and more * Complete in approx. 10-12 weeks at your own pace This course not only boosts your employability - it also gives you the confidence and credibility to take the leap into a new industry. Step 2 - Tailored Recruitment Support Once you're qualified, their Recruitment Support Team will help you translate your background and new qualification into real job opportunities. They've been helping career changers break into new roles since 2007-and their 4.8 Trustpilot rating shows how serious they are about your success. You'll get: • A professionally written, HR-focused CV * Job-matching advice tailored to your experience and location * Application support, interview prep, and mock interviews * Ongoing 1-to-1 guidance to help you land your first HR role Step 3 - Start Your New HR Career Most of their candidates secure their first HR job within 3-6 months of qualifying-and often sooner if they're based near a major town or city. And to give you confidence, they offer a Money Back Guarantee : If they can't help you secure a role within 12 months of passing your qualification, they'll refund your training fees. Flexible, Affordable, Achievable To make things easier, they offer flexible payment options to spread the cost of your training over 12 months-so you can get qualified without financial pressure. Ready to Make the Change? Enquire now and one of their experienced Career Consultants will contact you within 4 working hours to answer your questions and help you take the first step towards a new, rewarding career in Human Resources.

Are you a skilled Business Development Manager looking for a new role As a BDM are you confident working with large OEMs and automotive partners, off highway manufacturers or the rail supply chain Can you take technical products to the industry working across engineering and procurement teams to deliver engineering projects Kingscroft have been asked to recruit a Business Development Manager for a specialist manufacturing business supplying components and manufacturing services into the automotive and off highway sector from their manufacturing facility in South Wales. As the ideal candidate you will have experience of working with automotive suppliers and be confident in developing enquiries into business opportunities for this specialist manufacturer. Your role will involve: Business Development - Identify and pursue relevant new business opportunities within the UK European automotive , truck , special purpose vehicle , rail or aerospace Key Account Management - Act as the primary commercial contact for designated oeM and Tier 1 customers. - Develop account plans to support customer growth strategies and increase market share. Sales and Commercial Management - Achieve annual sales targets in line with company objectives. - Prepare, deliver, and negotiate quotations, contracts, and agreements. - Manage the RFQ (Request for Quotation) process and lead commercial discussions with customers. Market Product Development Support - Monitor and analyse market trends, competitor activities, and customer needs. - Provide feedback to RD, engineering, and product management teams to support innovation and product improvement. Project Management together with the Project Team ; overseeing customer projects from initial enquiry through to production launch This is a fantastic opportunity to play a key role in the continued success of this well positioned and well invested company. Please apply today for a confidential discussion on the role and business. With a customer base across the Midlands this will be a remote role with regular visits to the factory to help you win and deliver projects. By applying to this role, you will register as a candidate with Kingscroft Professional Resources. Our Privacy Policy explains how we will use your information

Title: Technical Sales Manager - Pharmaceuticals Location: Remote, occasional requirement on site in West Midlands office Salary: £55,000 - £65,000 (dependent upon experience) + benefits Term: Permanent SRG is partnering with a leading distributor in the West Midlands, who offer a wide range of innovative raw materials and custom synthesis services to manufacturers and innovators in the pharmaceutical and biotech markets. With a big focus on innovation, collaboration and customer centricity, they have a well-known reputation for success in the market. Our client believes that delivering value starts with their people. By placing employee development at the heart of everything they do, they empower teams to grow, innovate and excel in their roles. This commitment not only enhances individual potential but also drives the exceptional service and solutions their customers deserve, ensuring they consistently exceed expectations and set new standards of excellence. Adopting a value-based sales approach, you will travel extensively across the UK and Ireland, regularly meeting customers to continually build, develop and grow customer relationships across pharmaceutical and biotech innovators and manufacturers. With several existing customers, the role will be approximately 70/30 business development-account management. Benefits: Company car, 20% bonus (purely based on individual performance), company credit card and private healthcare amongst other benefits. Role / Description Identifying, contacting and developing new business using a variety of methods Promoting the company's custom synthesis service capabilities Growing market presence across the UK & Ireland pharmaceutical and biotech industries Growing existing customer relationships to ensure customer satisfaction and ultimately look to increase account spend Travelling approximately 1/3 of your time across the UK & Ireland to visit customer sites Generating leads to identify new potential customers across the UK & further afield Maintaining and updating the database to build a national customer pool Keeping abreast of product development & trends in the pharmaceutical and biotech industries. Requirements Direct experience in consultative and technical sales of custom synthesis services, excipients or adjuvants to the pharmaceutical and/or biotech industries Degree-level qualified (or equivalent) in Chemistry, ideally with a focus on Organic Chemistry Excellent communication and interpersonal skills Willing, and excited, to travel 1/3 of your time across the whole of the UK Full, clean UK driving licence A proactive approach and drive to deliver exceptional customer service. If you would like to apply for this position, please use the link provided. Alternatively, please email a copy of your CV to For more information regarding this position or any others, please call Amy on (phone number removed). If you have a scientific background and this position is not relevant / suitable for you, please feel free to get in touch or visit to view our other vacancies. SRG is the UK's number one recruitment company specialising in the scientific, engineering, clinical, pharmaceutical, food/FMCG, energy & renewables, biotech, chemical and medical device sectors. As scientists ourselves, our specialist sector knowledge and our passion are second to none. It's this combination that makes us different. We're committed to providing outstanding temporary, contract and permanent career opportunities of all levels for our candidates and a comprehensive range of expert strategic recruitment services for our clients. Keywords: Business Development Manager, Sales Manager, Technical Sales Manager, Business Development, Excipient Sales, Adjuvant Sales, Custom Synthesis, CDMO, Pharmaceuticals, Biotechnology, Account Manager. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy

What are the technologies of tomorrow? As a Customer Success Manager, you answer exactly this question in close cooperation with our international customers. Experience in a customer-facing role such as Customer Success, Consulting, Solution Support, Technology Analysis, or a similar position. In ad

The Customer Success Manager (CSM) ensures customers receive maximum value from Elsevier's products. Experience in Customer Success, Account Management, or another customer-facing role in SaaS or B2B environments. As a trusted partner, you will work closely with Account Managers and cross‑function

We are looking for a highly motivated and experienced Customer Success Manager to join our team. This role is pivotal in securing the profitable renewal of our E-Commerce portfolio, ensuring customer satisfaction, and driving sustainable growth of our customer relationships. Own and manage customer

Account Management, Customer Success, or Client Services, preferably in B2B SaaS and/or Digital Marketing & Ecommerce. Monitor customer health and proactively address risks or dissatisfaction. Work cross-functionally with Product, Support, and Marketing teams to advocate for customer needs.

Join our Family Law Team as a Customer Success specialist, to help family clients successfully adopt and engage with LEAP software. As a Customer Success Manager, you will act as a trusted product specialist, guiding clients through onboarding and ensuring they gain maximum value from the platform f

You will act as the primary point of contact for customers post‑sale, owning the full customer lifecycle from implementation through ongoing success. Founding Senior Customer Success Manager. Build scalable customer success playbooks, documentation, and best practices as the function grows.

As a Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solution

Wood Mackenzie Intelligence ConnectedWood Mackenzie ValuesThe Senior Manager, Customer Success for the Power & Tech vertical leads a team of Customer Success Managers supporting customers across power markets, utilities, renewables, technology providers, and energy transition workflows. Main Re

Have big ambitions and offer incredible products that address our customers' pain points. Yabble is part of the YouGov group, providing access to world-leading AI tools, a wealth of data products, and a global customer base.

A leading software company in Greater London is seeking a Senior Customer Success Manager to enhance customer satisfaction and support. You will guide customers in maximizing their investment and strategically implement solutions, define success metrics, and collaborate with various teams to ensure

A leading contact center solutions provider seeks a Customer Marketing Manager for a 12-month contract in the UK or the Netherlands. This role involves building relationships with existing customers to create advocates, managing customer advocacy programs, and collaborating across various teams.

A leading LegalTech company in Battersea is seeking a Customer Success Manager to join its Family Law Team. The ideal candidate will have 3-5 years of experience in customer success or account management and must possess strong organizational and communication skills. This full-time role involves bu

A leading hospitality service provider is looking for enthusiastic individuals for a remote Guest Services position. The role involves managing day-to-day operations, ensuring high customer satisfaction, and handling guest inquiries and issues.

A leading global payment solutions firm is seeking a Customer Success Account Manager II to cover a 12-month maternity leave. This role involves managing a portfolio of over 300 European customers, driving growth, and enhancing customer engagement.

The role of the Customer Success Manager is to build long-term, sustainable relationships with our clients, ensuring their success with our products and services. Oversee customer accounts and work with the Business Development Managers to ensure timely renewal of contracts, upselling and cross‑se

We’re looking for a Customer Success Manager, reporting to the Head of Customer Success, that will own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. Customer Success Manager (Dutch Speaker). Customer Success experience in the SaaS industry,

The Customer Success Manager will partner with some of Maze’s most impactful customers, helping them adopt Maze effectively while elevating their research maturity and confidence. Customer Success, Strategic Account Management, or Consulting in a B2B SaaS environment. Develop deep product expertis

Customer Success Manager (Paid Search, PPC, Google Ads). Senior Manager, Customer Success - EMEA. Customer Success Manager (Paid Search, PPC, Google Ads).

We're looking for an enthusiastic and driven Customer Success Manager to join the JustGiving team in a fixed-term maternity cover role to own and manage a diverse portfolio of charity customers. Analyse data on fundraiser and donor behaviour, seasonal trends, and competitor successes; and share this

A fast-growing technology company in London is seeking an Enterprise Customer Success Manager to manage top-tier enterprise accounts. You will leverage your strong analytical skills to drive customer growth and satisfaction, ensuring the successful adoption of new features while collaborating across

The company is scaling rapidly and looking for a hands-on, strategic Customer Success leader to own the end-to-end customer experience and build a high-performing team. This is a senior, hands-on Customer Success Manager role. Senior Customer Success Manager (12 month ftc).

A data innovation company in Greater London is looking for a Customer Success professional who will enhance client relationships and drive revenue growth. Responsibilities include reducing churn, analyzing customer needs, and coordinating with cross-functional teams.

As a Customer Success Manager, you will:. At ITRS, Customer Success is about being a trusted partner. Proven experience in Customer Success or Technical Account Management role is essential.

First dedicated Customer Success hire, offering full ownership of the post‑sale function and the opportunity to shape how Customer Success is delivered day‑to‑day. Minimum 4+ years’ experience in a Customer Success, Account Management, or commercially focused client‑facing role within a B2

A rapidly growing AI company in Greater London is seeking a Customer Success Manager. This is an onsite role in London three days a week, emphasizing collaboration with teams to achieve customer success. This role involves managing the entire customer journey by acting as a trusted advisor and drivi

A global health and wellbeing provider is seeking a Customer Success Manager to drive strategic partnerships and enhance client relationships. Ideal candidates will have over 3 years in account management or customer success, with a strong consultative approach. The position offers a remote work opp

We are looking for an addition to our Customer Success team to be a trusted partner to some of the world’s most ambitious advertisers! As a Senior Customer Success Manager at Smartly, you'll take ownership of our global customers from the first week, give consultative advice, scope and drive long-

This role requires diving deep into customer needs to identify barriers to adoption, establishing success metrics to measure customer satisfaction and deployment progress, and addressing challenges through problem-solving and cross-functional coordination. We are seeking an experienced, self-motivat

Work remotely with occasional travel for strategic, high‑impact customer engagements. Translate customer business goals into structured Success Plans with milestones, owners, timelines, and measurable outcomes. Customer Success, Technical Account Management, or enterprise software consulting.

A leading real estate services provider is hiring a Customer Success Manager to handle remote implementations in London and Norfolk, UK. The ideal candidate will exhibit exceptional relationship skills, technical proficiency, and project management excellence to drive successful outcomes and long-te

Customer Success, Account Management, or Consulting within enterprise software / SaaS. Familiarity with customer success frameworks, methodologies, and tools. Develop and execute tailored success plans aligned with each customer’s strategic objectives.

Customer Success is a key role to ensure Workday’s customer happiness and success. Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations. Our Customer Success Managers work directly with customers to i

Customer Success Manager | eCommerce / Fashion Tech Start-up. I'm working with a high-growth, founder-led business redefining how premium and luxury brands engage customers online. Commerce, logistics, and customer experience.