Dog Intake Coordinator
2 days ago
Windsor
This opportunity is based at our Battersea Old Windsor centre, working every weekend plus one weekday. This pattern is ideal for someone who wants meaningful, regular work that still leaves space for study, family life, or other part-time commitments. As the first point of contact for people reaching out for support from Battersea, you will answer enquiries on our intake lines, offer clear guidance on our policies, and provide supportive, empathetic customer service. You will help schedule animals coming into our care, ensuring we have the information we need before they arrive, and welcome them on-site by settling them into kennels and recording key behavioural and medical details. You will also play an important role in operating our Lost Dogs line, helping reunite pets with their families both within and beyond Battersea. This opportunity is well suited to a compassionate individual with strong customer service skills, looking for a meaningful weekend-based role with purpose. The right candidate will demonstrate: • Proven history of delivering excellent customer service skills and demonstrable experience of dealing with customers in difficult circumstances., • Proven experience of working with dogs of different sizes and ages., • Proven experience of taking and communicating difficult decisions, using sound judgement and a diplomatic approach., • Experience in a fast-paced environment with the ability to prioritise effectively., • Ability to demonstrate understanding of communicating with vulnerable people on a regular basis and consideration for safeguarding protocols., • Proven experience of working constructively and collaboratively with colleagues from different teams as well as experience of working and communicating with multiple external stakeholders., • IT literate with good experience of MS Office and other relevant IT systems as appropriate for the role., • Ability and motivation to deliver high quality work with minimum supervision.
