Sales & Aftercare Manager
24 hours ago
Woking
Sales & Aftercare Manager Full-time Engineering We are seeking a proactive and commercially minded Sales & Aftercare Manager to lead customer experience, after-sales revenue growth, and service contract development within A Product Support function. This role is ideal for someone who thrives on building strong customer relationships, driving operational excellence, and growing service-based revenue streams. About the Role As the Sales & Aftercare Manager, you will take ownership of service contracts, post-delivery support, spares and repairs coordination, and customer satisfaction. You will work closely with the Install & Service teams to ensure customers receive seamless support from installation through the life of their products. This is a key leadership position involving both hands-on management and strategic responsibility. What you’ll do • Look after our service contracts and grow them with new and existing customers., • Create quotes, process orders, and make sure everything runs to plan., • Coordinate spares and repairs, keeping customers updated along the way., • Work with teams across the business to ensure installations, aftercare, and support run seamlessly., • Resolve customer issues quickly and professionally., • Support and guide the Product Support team to deliver great service. What you’ll bring • Experience in after-sales, service contracts, or technical customer support., • A friendly, confident approach to building customer relationships., • Strong organisation and communication skills., • The ability to work closely with different teams and keep everyone aligned., • A positive attitude and willingness to get stuck in. If you feel the above is of interest to you then please apply with your most recent CV.
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