Administrator Receptionist
hace 6 días
Croydon
Administrator Receptionist \n\n • Annual Salary: £26,000 - £30,000\n, • Location: Croydon\n, • Job Type: Full-time\n\n Join a great client of ours in the Croydon area as a Front of House Customer Service Representative. You will be the first and last impression our customers have of our centre, and we aim to make it a positive one. This role is ideal for someone who is keen, well-spoken, and enthusiastic with experience in a front-of-house or customer-facing role. \n Day-to-day of the role: \n\n • Answer telephones in a friendly, timely, and professional manner.\n, • Liaise with customers by phone, email, and in person, ensuring outstanding customer care throughout their journey.\n, • Coordinate with insurers and accident management companies.\n, • Keep customers and insurers updated with the repair status.\n, • Manage communication logs and update the management system.\n, • Load jobs on the management system – Autoflow (training provided).\n, • Book customer in \n, • Organise collection/delivery of vehicles and check in/out customers' \n, • Report and log incidents \n, • Handle payments by phone and in person.\n, • Organise transporter drivers’ daily work schedules.\n, • Update the booking diary daily and liaise with other departments.\n, • Solve problems and multitask effectively.\n, • Update Excel spreadsheets to monitor workflow.\n\n Required Skills & Qualifications: \n\n • Previous experience in a front-of-house or customer-facing role.\n, • Professional and confident manner, with the ability to keep calm under pressure.\n, • Fluent in English, both speaking and writing.\n, • Proficient in computer skills, including Excel and other Microsoft Office applications.\n\n Benefits: \n\n • Competitive salary based on experience.\n, • Full uniform provided.\n, • 20 days paid annual holiday plus 8 days bank holiday.\n, • Company pension plan.\n, • Ongoing training and progression opportunities.\n\n Schedule: \n\n • Monday to Friday – 8.00 am to 5.30 pm\n, • Every other Saturday – 8.30 am to 12.30 pm\n\n If you are interested in this role, please apply right away.