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About us We are a modern luxury garment care and laundry business operating out of our dedicated production facility in Battersea. We combine expert garment care with a seamless digital collection and delivery service. We are looking for an organized, energetic, and detail-oriented Operations & Fulfillment Assistant to join our team at the heart of our production hub. Role Overview As an Operations & Fulfillment Assistant, you will be the anchor of our daily operations. Based at our Battersea plant, you will manage the vital bridge between our online customers, our drivers, and our production floor. Important Note: This is a non-processing operational and administrative role. You will not be handling the washing, dry cleaning, or pressing of garments; instead, you will focus entirely on order management, intake, quality control, customer communication, and logistics coordination. Key Responsibilities Order Booking & Management: Monitor, accept, and schedule incoming online orders, ensuring pickup and delivery time windows are accurately logged in our system. Garment Tagging & Intake: Review incoming items, apply appropriate tracking tags, and sort orders so the production team can process them smoothly. Quality Control (QC): Inspect finished garments and orders coming off the production line to ensure they meet our strict quality standards before they are packed and dispatched. Delivery & Driver Organization: Coordinate daily collection and delivery routes, liaise with drivers/riders and ensure smooth handovers for dispatch. Customer Communication: Handle inbound phone calls and messages from clients regarding delivery updates, special care instructions, or rescheduling requests. Requirements & Skills Exceptional Organization: Highly organized with great attention to detail and the ability to multitask in a fast-paced environment. Communication Skills: Clear, polite, and confident phone and written communication skills. Tech-Savvy: Comfortable using computer systems, booking software, and mobile communication apps. Proactive & Reliable: A strong work ethic, punctuality, and a problem-solving mindset. Previous experience in a logistics, customer service, or fast-paced retail/production environment is a plus, but full training will be provided.