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For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

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We sort food and nutrition aide jobs with better pay, shorter commutes and sooner starts in mind. Explore your options and find your next move.

I chose Food with Nutrition because I'm a real foodie, and I love learning about how our food is produced. Meet our client Our client is venturing to University to study Food and Nutrition and is excited to see what the uni lifestyle holds for him. He's a big star wars fan, from the original films t

Trinitas Academy Trust iscommitted to safeguarding and promoting the welfare of children and youngpeople, and expects all staff and volunteers to share this commitment and touphold the safeguarding policies and procedures of the Trust. Providestrategic direction and high standards across Product Des

We sort hospital food service uchealth university of colorado hospital food and nutrition jobs with better pay, shorter commutes and sooner starts in mind. Explore your options and find your next move.

Trinitas Academy Trust is committed to safeguarding and promoting the welfare of children and young people, and expects all staff and volunteers to share this commitment and to uphold the safeguarding policies and procedures of the Trust. Provide strategic direction and high standards across Product

We sort food and nutrition aide jobs with better pay, shorter commutes and sooner starts in mind. Explore your options and find your next move.

We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our services and are committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and the ECB requir

Hybrid working pattern—office Tue/Wed/Thu and WFH Mon/Fri—plus a discretionary annual bonus up to 10%, private healthcare, pension, life insurance, 25 days leave and additional benefits. The Product Technologist role at b3 jobs ltd in London offers a career path between Specifications Technologi

The ideal candidate has food manufacturing experience, familiarity with Aldi specifications, and knowledge of current food legislation. Immediate start available and expenses covered at £350 per day. The role involves managing retailer specifications, ensuring compliance, and supporting product lau

Good understanding of BRCGS Food Safety and UK retailer technical standards. If you're an organised and proactive food technical professional with hands-on retailer specification experience, who enjoys analysing the detail, solving problems and keeping multiple projects moving, we'd love to hear fro

You will strengthen the nutrition framework to support health, development and performance, while collaborating with restaurant and education teams. The role is a consulting basis, likely two days per week, delivering age-appropriate nutrition services to players, parents, and staff. Academy Nutriti

Champion nutritional excellence - you will lead nutrition monitoring including food diary analysis and feedback, and you'll influence nutrition behaviours by being present at key meal and snack times. Deliver nutrition education sessions - you'll deliver theoretical and practical nutrition education

Ideal candidates will have experience in pet food manufacturing and a passion for animal nutrition. A prominent player in pet nutrition seeks a Pet Food Nutritionist to join its New Product Development team in Greater Lincolnshire. The role involves formulating dry pet foods that meet health guideli

Health and wellbeing discounted gym memberships and access to world-class sporting facilities, including physiotherapy, plus healthcare offers such as eyesight testing and wellbeing support Travel and sustainability - access to our electric vehicle and cycle-to-work schemes, as well as a variety of

As part of your responsibilities, you’ll ensure nutritional excellence and regulatory compliance across the portfolio, manage technical documentation, analyse nutrition data, prepare responses for customer queries, and emphasize the technical aspects of the role. You’ll contribute to projects fr

The ideal candidate is passionate about improving health and wellbeing, confident using digital tools, and comfortable working both in‑person and remotely. Competent in using technology to track and monitor service user progress and service metrics, maintain user records, and provide in‑app coac

You will deliver age-appropriate nutrition education, monitor food intake, and work with chefs to improve Hale End's food provision. The position is 2 days per week with safeguarding and DBS checks mandatory. The role requires an MSc in Sport Nutrition with SENr registration, background in elite spo

A health and wellness company is seeking a Part-time Nutritionist to provide personalized nutritional counseling, develop diet plans, and educate clients on nutrition. Ideal candidates should have expertise in Dietetics and Nutrition, strong communication skills, and the ability to work independentl

Chefs and our Kitchen team to ensure appropriate nutrition timing and quality, and you will seek to contribute to the improvement of the Hale End restaurant environment. MSc degree in Sport Nutrition and you're registered with The Sport and Exercise Nutrition Register (SENr) to a minimum of graduate

Chefs and our Kitchen team to ensure appropriate nutrition timing and quality, and you will seek to contribute to the improvement of the Hale End restaurant environment. MSc degree in Sport Nutrition and you're registered with The Sport and Exercise Nutrition Register (SENr) to a minimum of graduate

You'll confidently and independently manage a caseload of service users, delivering nutritional and lifestyle interventions via video calls and in-app messaging, and working collaboratively with our MDT. You have experience in monitoring and supporting patients' journeys through a service in line wi

This consulting role focuses on delivering age-appropriate nutrition services and integrating nutrition education across sessions and matchdays. You will provide nutrition education, monitor dietary intake, oversee food provision, and liaise with chefs, parents and schools. Arsenal Football Club is

The role sits between Specifications Technologist and Technical Assistant, providing broad exposure to technical, regulatory and customer-facing tasks. You will manage specifications, liaise with retailers, and support artwork approvals while ensuring compliance with regulatory standards. London is

Harrods in Knightsbridge is seeking a Process Technologist to support the Product Development Manager in developing and improving process controls across central production kitchens, ensuring quality, safety and operational excellence. You will work with Product Development, Buying, Culinary, Techni

You will present technical solutions to customers and influence product development with a hands-on, problem-solving approach. The role involves travel within the UK and occasional trips to Europe for team meetings, with the majority of work conducted on site in our laboratory environment. Ltd is se

A good understanding of UK food legislation, food safety and technical compliance. We are currently working exclusively with an award-winning food business supplying a wide range of products to UK retailers, foodservice customers and B2B partners. This is a great opportunity to join an established a

Understanding of food safety principles and HACCP. You will take ownership of a strategic technical project focused on understanding and mapping biochemical changes in fruit conserves and fruited yogurts over shelf life. Maintain (and enhance) product quality, sustainability, and nutritional value.

Engage with stakeholders across the business and third parties to identify, evaluate and implement continuous improvement related to Food Safety Management Systems, quality standards and business compliance. Use data insight to develop a meaningful action plan to improve engagement in, and understan

Excellent understanding of food‑safety and raw‑material quality standards. Reporting to a Senior Manager, you’ll lead the development of new and existing products and raw materials from concept through to launch, working closely with the Buying and Recipe Development teams. We’re proud to be

Candidates should have a food science degree or equivalent experience, and familiarity with food audits is preferred. A leading logistics company in the UK seeks a Food Safety - Compliance Technologist to enhance food safety and quality cultures across facilities. The role includes providing technic

Excellent understanding of food safety and raw material quality standards. Reporting to a Senior Manager and working closely with the Buying and Recipe Development teams, you’ll lead the development of new and existing products and raw materials from concept through to launch. Powered by data and

Candidates should have a food science degree and a passion for food innovation. This role involves working on product development and commercialization, transforming customer briefs into market-ready recipes, and ensuring quality and compliance throughout the process. Ideal for someone who thrives i

The ideal candidate will provide both in-person and digital coaching to adults living with obesity, ensuring personalized care through a multidisciplinary approach. Flexibility is essential, as some evening and Saturday work will be required. This role offers an exciting opportunity to significantly

The postholder must maintain active HCPC registration at all times, adhere to the clinic's infection prevention and control programmes, support patient safety standards, and maintain compliance with all relevant UK healthcare legislation including UK GDPR and the Data Protection Act 2018. Apply vali

Food and Beverage Manufacturing. It's a mix of customer relationship management with major retailers, as well as supporting the NPD team with Specifications and Quality Attribute Sheet creation. Monday to Friday, very flexible start and finish time (40 hr week).

You’ll work with NPD and EPD teams to manage specifications, artwork and labelling, supplier approval and product validation. You will ensure safety and compliance across UK/EU legislation, keep up to date with changes, and support production trials while guiding cross-functional teams through the

This role involves leading the development of new and existing products while ensuring compliance with food safety standards. A leading food company is seeking a Category Food Technologist for a fixed-term contract based in the UK. The ideal candidate will have technical expertise, experience in pro

You will work with cross-functional teams to ensure launches meet food safety, technical and commercial standards in a fast-paced environment. Responsibilities include running manufacturing trials, validating safety protocols, coordinating trials and data analyses, and driving cost-conscious process

You will cover product quality, specifications, NPD, supplier management and customer support, and collaborate with internal teams and external partners across the full product lifecycle. Based in London with occasional travel, you will help keep products safe, compliant and meeting customer expecta

You will work with cross-functional teams to ensure products meet food safety, technical, health & safety, and commercial standards, delivering successful launches in a fast-paced environment. Greencore London Meals in Park Royal is seeking a Process Technologist to support the development of manufa

The ideal candidate will have a Food Technology or Food Science degree and experience in NPD/EPD, with a passion for great food and strong project. Charlie Bighams in Park Royal, London is seeking a Process Technologist to support NFD/EPD projects from concept to post-launch, delivering process impr