Night Guest Service Assistant
19 hours ago
London
JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT HOLIDAY INN EXPRESS PARK ROYAL.
What you'll be doing...
Reporting to the Night Manager and Deputy General Manager, we are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at Holiday Inn Express Park Royal. You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist, Food & Beverage Assistant and Housekeeping - no shift is the same!
You can expect your working day to include the following.
-Assist in the running of the night shift tasks.
-Breakfast set up and cooking to assist the breakfast team.
-Deliver exceptional customer service to all our guests.
-Dealing with the security of the hotel at nights.
Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service!
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Guest Service Assistant you will need the following qualities and skills.
Outstanding communication skills
Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up!
A can-do attitude
Computer literate with a professional telephone voice WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
Discounted hotel room rates for you and your friends & family
Extra days holiday for your birthday
Flexible working arrangements
Pension
To learn more about our full benefits package, to watch our employee benefits video. EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
#LifeatRBH £25027.2 - £25027.2 per annum About you
Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skills development.
To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.
To ensure complaints and feedback are dealt with using company procedures and with-in given guidelines.
Carry out reception shifts ensuring smooth operation of business on a rota basis
Support the front of house team in completing reception, bar, and breakfast and food service.
Supporting the IHG Rewards Club Champion, drive enrolments.
Review and respond to e-mails.
In the absence of the Sales Department, ensure incoming sales enquiries are responded to in line with procedures and training.
Ensure shift task lists are completed to a high standard
Maintain hotel brand standards.
Adhere to employment law at all times.
Process and administer all relevant paper work to Deputy General Manager, General Manager and Sales Department Language required: English.
The company
RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.
