Assistant Shop Manager
hace 9 días
£14.5–£16.5 por hora
Jornada parcial
London
Job Title Floor Manager, Senior Receptionist and Owner Support Location SliderCuts Studios 176 Hackney road, E2 7QL Hours 2 to 3 days per week Some remote availability required Pay £14.50 to £16.50 per hour Pay dependent on experience, capability, and level of responsibility taken on Role Overview SliderCuts Studios is looking for a reliable, organised, and confident Floor Manager to oversee the day to day running of the shop. This role combines senior receptionist duties, shop floor management, systems and processes development, and direct support to the owner, Mark MacIver. The Floor Manager will be the main operational point of contact for the shop, both on site and remotely. Their role is to take the majority of day to day operational responsibilities off the owner, allowing the business to run smoothly without constant involvement. This person will be trusted to handle issues independently, create structure, and only escalate matters to the owner when necessary. Key Responsibilities Shop Standards and Environment Maintain high standards across the shop at all times Ensure the shop is clean, organised, and presentable Oversee toilet cleanliness and restocking Ensure supplies such as toilet rolls, tissues, kitchen towels, and cleaning products are always stocked Carry out regular stock checks Order stock and uniforms when required Report and arrange repairs for anything broken or damaged Source and liaise with cleaners, handymen, and external contractors Hire new cleaners or maintenance support when required Customer Service and Reception Carry out full receptionist duties on shift, including Answering phone calls Responding to customer enquiries Managing bookings and rescheduling appointments Handling customer complaints calmly and professionally Being the front of house presence and setting the tone for customer experience Sweeping and maintaining shared spaces during the day Staff Management and Behaviour Oversee the receptionist team Ensure receptionists are completing their duties properly Address issues where standards are not being met Provide guidance and direction to reception staff Maintain professional behaviour and standards within the shop Deal with initial barber complaints or concerns Support basic HR related matters and escalate when required Operations and Point of Contact Act as the main point of contact for the shop Be available for messages or calls if issues arise Handle situations such as staff sickness or lateness Find cover or solutions where possible Ensure problems are resolved quickly and efficiently Relay key information and updates to the owner Systems, SOPs, and Processes Create, improve, and maintain systems and processes within the shop Help develop and document SOPs to ensure consistency and efficiency Learn how the shop operates and find better ways to run it Improve organisation, structure, and workflows Ensure systems are followed by the team Support the owner in building a shop that can operate smoothly without constant oversight Owner Support and Mini Assistant Duties Support the owner, Mark MacIver, with operational and administrative tasks Act as a mini assistant to the owner alongside shop floor responsibilities Carry out tasks that free up the owner’s time Assist with organisation, follow ups, and day to day business matters Handle tasks both on site and remotely when required Communication, Writing, and Research Confidently write and respond to emails Communicate clearly with suppliers, contractors, and service providers Carry out research when required Find suppliers, services, products, or solutions independently Contact companies, compare options, and organise purchases Be resourceful and able to work things out without constant instruction Systems and Technology Learn and confidently use the booking system used by the shop Manage bookings, changes, and customer flow effectively Be comfortable using computers, email, and online tools Keep information organised and documented Ideal Candidate The ideal person for this role Is highly organised and dependable Is confident managing people and addressing issues Is strong with systems, processes, and organisation Is comfortable creating and following SOPs Has excellent written and verbal communication skills Is confident with research and problem solving Can work independently without constant instruction Is proactive and solutions focused Is calm under pressure and professional at all times Experience in a barbershop, salon, hospitality, or customer facing environment is a strong advantage. What This Role Replaces This role is designed to take over many of the tasks currently handled by the owner, including: Stock and ordering Uniform management Handling complaints Day to day shop issues Reception oversight Staff and behaviour management Systems and process creation General operational responsibility Progression As trust, experience, and responsibility grow, the role may expand further. Pay reflects capability and the level of responsibility taken on. How to Apply To apply for this role, please submit: • Your CV, • A cover letter explaining why you are a good fit for this role, • Answers to the four questions below Applications without a cover letter and completed questions may not be considered. Application Questions Please answer the following four questions as part of your application. This role is designed to take day to day responsibilities off the owner and run the shop smoothly. Tell us about a time you were trusted to take ownership of a role or responsibility without constant supervision. What was the outcome? Systems, processes, and SOPs are a key part of this role. Describe any experience you have creating, improving, or following systems and processes in a workplace. How did this improve the business or team? This role involves managing people and addressing issues when standards are not being met. How do you approach difficult conversations with staff while maintaining professionalism and respect? This role also involves research, organisation, and written communication. Give an example of a time you had to research a solution, contact suppliers or service providers, and communicate clearly by email to get something done.
