Housekeeping Operations Manager - Chelmsford/Norwich/Watford
hace 17 días
Chelmsford
Operations Manager - Housekeeping (Hotel Sector) | £44,000-£45,000 + Car + Benefits | Chelmsford/Watford/Norwich Areas Are you a housekeeping professional ready to take the next step into multi-site operations management? Do you have a deep understanding of hotel housekeeping and enjoy leading people to deliver service excellence? If so, we'd love to hear from you! About the Company We are a dynamic and growing business providing outsourced housekeeping services to the UK hotel industry. Working with well-known hotel brands across the country, we deliver high-quality housekeeping operations and staff management services. Due to continued growth, we're now seeking an Operations Manager to support and manage a number of hotel sites across the East of England and surrounding regions. This is an exciting opportunity to join a forward-thinking organisation with strong values, supportive leadership, and long-term career potential. What You'll Be Doing: • Overseeing housekeeping operations across a portfolio of hotel sites, • Supporting and managing site-based teams to ensure service standards are consistently high, • Working from home, with 3-4 days per week spent on-site, • Leading on recruitment, onboarding, compliance, audits, and team development, • Monitoring KPIs and supporting budgeting, forecasting, and process improvements, • Assisting with the mobilisation of new sites and supporting client relationships ? About You: • You have a strong understanding of hotel housekeeping operations and experience running or supporting busy departments, • You're currently in a similar multi-site role or ready to step up from a senior hotel housekeeping position, • You have excellent leadership and people management skills, • You understand the full operational process, including rotas, stock, compliance, and budgets, • You hold a full clean UK driving licence and are happy to travel regularly across Chelmsford, Watford, Norwich, and surrounding areas, • You are flexible, proactive, and comfortable working independently What We Offer: • £44,000 - £45,000 per year, • Permanent, full-time contract, • Company car + laptop + phone, • Private health insurance, • Life insurance, • Pension scheme, • Mental health & wellbeing support, • Family and personal health support services, • Clear long-term career progression opportunities Location: This is a home-based role, but due to the travel requirements, you must be based in or around the Chelmsford, Watford, or Norwich areas.