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Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a c.

At BrightOrder, we power the fleets that keep the world moving. Our EMDECS platform and connected hardware solutions help operators run smarter, safer, and more profitably. As we scale across international markets, retention and customer growth are mission-critical. This role is not about maintaining accounts. It’s about protecting recurring revenue, strengthening relationships, and turning risk into opportunity. We’re looking for a high-energy, commercially minded Customer Success & Retention Specialist who thrives in conversations that matter. You will own renewals, manage cancellation conversations, proactively engage at-risk customers, and ensure we consistently deliver measurable value. If you remain composed under pressure, don’t shy away from difficult discussions, and see churn as a challenge to solve — this role is for you. • Manage renewals from 90 days pre-expiry through to signature, • Lead renewal conversations with confidence and commercial clarity, • Execute save strategies for at-risk accounts, • Reduce churn through structured, proactive engagement, • Conduct regular outbound health-check and renewal calls, • Handle inbound support and cancellation calls professionally, • Identify upsell and expansion opportunities, • Build trusted relationships across customer accounts, • Take ownership of issues end-to-end — no open loops, • Collaborate with Product, QA, and Development teams via HubSpot and Jira, • Monitor customer health scores and KPIs, • Identify churn signals early, • Use AI tools (ChatGPT, HubSpot AI, Copilot, Fin.AI) to improve communication, reporting, and efficiency, • Retention Impact – You consistently achieve renewal and retention targets, • Outreach Discipline – You maintain strong proactive call cadence, • Save Performance – You successfully recover cancellation requests and rebuild trust, • Customer Confidence – Customers feel heard, supported, and valued, • Operational Excellence – Your processes are structured, organised, and measurable, • 3–5 years’ experience in Customer Success, Account Management, or SaaS retention roles, • Proven experience leading renewal and cancellation conversations, • Strong commercial instinct and confidence discussing contracts, pricing, and value, • High emotional intelligence and resilience under pressure, • Excellent time management in a fast-paced environment, • Fluency in English (additional European languages an advantage), • Experience with HubSpot, Jira, or similar CRM tools, • Practical use of AI tools to improve productivity and communication, • Self-starter mindset in a fully remote environment We value ownership, accountability, and clarity. We don’t avoid hard conversations. We solve them. We move quickly, stay organised, and support each other. If you’re reading this and thinking, “I want responsibility and measurable impact,” keep going. • 100% Remote - Work from anywhere in the UK, • Competitive salary: £35,000–£45,000 GBP, • Performance-linked compensation tied to renewal KPIs, • Growth culture - Mentorship and internal mobility, • Access to cutting-edge AI tools, • Private healthcare contribution, • Pension contribution, • Generous annual leave plus bank holidays If this sounds like you, don’t just apply, show us why. Tell us why you thrive in high-accountability environments and how you approach renewals, retention, and difficult conversations. At BrightOrder, we don’t hire passengers, we hire builders who protect revenue and raise the bar.

At Certn, we're changing how trust works with The World's Easiest Background Check. We've raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and we're still only scratching the surface. Our goal is straightforward: help people move faster - into jobs, homes, and opportunities - by simplifying the path to trust. We're not a traditional background screening company. We're a team of curious, collaborative builders who care about solving real problems for real people. We challenge each other, move fast, and have fun doing it. If you want to grow, make an impact, and help shape products used by millions, this is your place. Let's build what's next, together. The Customer Success Manager (12-month fixed-term contract) role plays a key role in driving strategic customer success initiatives. Responsible for fostering long-term relationships, this role involves conducting business reviews, addressing escalated issues, and collaborating with cross-functional teams to maximize customer satisfaction and revenue growth. Develop and execute account plans to ensure customer success and identify growth opportunities. Own customer onboarding, ramp, and full life cycle achievement including contract renewal. Find upsell, cross sell, and expansion opportunities and win additional business Maintain weekly updates reviewing Customer Stories, Opportunities, Onboarding progress, At Risk Account, and Churn. Serve as the primary contact for escalated issues, collaborating internally to resolve challenges. Collaborate with stakeholders across all departments to solve complex customer issues. Perform Quarterly Business Reviews to proactively address challenges and advocate for new products and services for customers. Conduct an average of 5-8 proactive meetings per week with your book of business Document and utilize Hubspot to track customer interactions. Measurably increase B2B revenue and margin as it relates to company objectives on a quarterly basis. Implement strategies to reduce churn and enhance loyalty. Utilize data to analyze and track potential churn targets and create a mutual plan of success to maintain customer satisfaction. Proven success in customer success, account management, or a related field, demonstrating a track record of successful customer engagement. Showcased effectiveness in strategic account management. Adept analytical and problem-solving skills. Effective communication and presentation abilities. Experience advocating for customers at an executive level within the organization. Demonstrated ability to collaborate effectively with various departments for overall business success. Demonstrated success in driving customer growth through expansion initiatives. Working experience with SaaS products and the background check industry (preferred). Certifications in customer success or customer support (preferred). College or university degree or equivalent work experience. Candidates must be currently located in and legally authorized to work in Canada. This role may require occasional travel to meet with clients. If you meet most, but not all, of the qualifications listed above, we still encourage you to apply. We recognize that strong candidates come from a wide range of backgrounds and experiences, and we value the diversity of perspective that brings. Certn is a remote-first company with a high-performance edge. We value hustle, hunger, and helping each other win - but we also have a strict no-jerk policy. Ambition here is about lifting people up, not stepping on toes. We think like owners and execute with urgency. We're customer-obsessed and always learning. We give real feedback and hold each other to high standards. 32 days of paid time off per year Company-paid benefits that start on day 1 Remote-friendly and supportive flexible remote arrangements Work-from-home allowance Professional development budget And a few more goodies! We're committed to building a workplace that's diverse, inclusive, and empowering for all. If you need accommodations to support any special needs at any stage of the recruitment process, just let us know - we've got you. Just so you know, the selected candidate will be required to complete a background check. This means you will get to see first hand what we do, and trust us, we do it REALLY well! We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews. This posting is for a current, open position within Certn. This opportunity is offered through HighlightTA, the on-demand talent team supporting Certn’s growth. Connect with us and learn more:

A trainee cyber security program offering online, part-time training with job placement support and CompTIA certifications for entry-level roles, targeting UK-based learners.

Whether you’re new to delivery or an experienced courier, you’re welcome at Gopuff.

HR Administrator Placement Programme No experience needed. UK Wide (Remote Opportunities Available).

Apprenticeship opportunity to become an Early Years Educator, earning while learning and gaining a Level 3 qualification with remote support and hands-on experience.

A training program for individuals seeking a career in web development, offering accredited training, tutor support, and a job guarantee with a starting salary of £25K-£40K upon completion.

Remote Insurance Advisor role offering commission-only earnings with uncapped weekly commission and industry-leading rates.

The programme is completely beginner-friendly, so no experience is needed. You will learn industry-recognised methodologies, network security, threat detection, vulnerability management, and incident response, while building practical experience with Live Labs. Apply now for the next available cohor

Online part-time training program for aspiring data analysts, covering tools like Excel, SQL, Python, and Power BI, with guaranteed job placement support and certifications.

Designed for beginners with no experience, it includes certifications, tutor support, and job placement assistance.

This program offers accredited training and job placement assistance for individuals seeking a career in coding, with no prior experience required.

Online part-time training program for individuals with no prior experience to become HR Administrators, including CIPD certification and job placement support.

Entry-level program to train individuals for IT Technician and Cyber Security roles, offering full training, job guarantee, and career progression.

Data Analyst Placement Programme no experience needed. UK Wide (Remote Opportunities Available).

Apprenticeship opportunity to become an Early Years Educator, supporting children's learning and development in a childcare setting, with remote learning and career progression.

Requirements to Deliver: Be at least 18 years of age Have a valid driver’s license in your name and vehicle registration certificate if delivering by car, scooter, or motorbike Valid proof of ID Complete the Impairment Education module Consent to a background check For delivery by bike, complete a

Seeking ambitious sales professionals to become Protection Advisors, generating leads and selling insurance products like life insurance and critical illness cover.Uncapped commission with high earning potential and full training provided.

Entry-level field sales role in the automotive aftermarket.Requires technical aptitude and communication skills, offering full training and career development.Full UK driving license is essential.

A trainee cyber security program offering online, part-time training with job placement support and CompTIA certifications for entry-level roles, targeting UK-based learners.

Data Analyst Placement Programme no experience needed. UK Wide (Remote Opportunities Available).

No prior AI experience required.

A trainee cyber security program offering online, part-time training with job placement support and CompTIA certifications for entry-level roles, targeting UK-based learners.

Online 10-week part-time course for beginners to become a Data Analyst, covering Excel, SQL, Python, and Power BI.Includes certifications, job support, and guaranteed placement assistance.

A trainee cyber security program offering online, part-time training with job placement support and CompTIA certifications for entry-level roles, targeting UK-based learners.

Entry-level software development training program for career changers and graduates, providing accredited courses, tutor support, and a job guarantee in the UK IT sector.

Online 10-week part-time course for beginners to become a Data Analyst, covering Excel, SQL, Python, and Power BI.Includes certifications, job support, and guaranteed placement assistance.

The programme is completely beginner-friendly, so no experience is needed. You will learn industry-recognised methodologies, network security, threat detection, vulnerability management, and incident response, while building practical experience with Live Labs. Apply now for the next available cohor

Entry-level software development training program for career changers and graduates, providing accredited courses, tutor support, and a job guarantee in the UK IT sector.

No prior AI experience required.

Online 10-week part-time course for beginners to become a Data Analyst, covering Excel, SQL, Python, and Power BI.Includes certifications, job support, and guaranteed placement assistance.

Online 10-week part-time course for beginners to become a Data Analyst, covering Excel, SQL, Python, and Power BI.Includes certifications, job support, and guaranteed placement assistance.

Online part-time training program for individuals with no prior experience to become HR Administrators, including CIPD certification and job placement support.