Learner Success Administrator
1 day ago
London
iO-Sphere | London | Hybrid | Full-time or Part-time You're the person who keeps everything running. While others get overwhelmed by high-volume admin, you find satisfaction in a clean tracker, zero missed follow-ups, and nothing falling through the cracks. You've managed large caseloads before — maybe in student administration, case management, customer success ops, or programme coordination. You know how to chase, track, and keep 100+ people on track without breaking a sweat. If you love organised systems, thrive on admin, and want to be the backbone of a fast-growing training company — we should talk. About iO-Sphere Traditional training is broken. People finish courses with theory but no real capability — the experience gap. We solve that. At iO-Sphere, learners don't sit through lectures. They come to work in PRISM, our fully simulated company with 500m+ rows of real data, where they tackle realistic business problems and build practical skills they can use immediately. Combined with high-touch coaching from people who've actually done the work, we deliver real capability development — not just content consumption. We're one of the UK's fastest-growing Data & AI training companies, running skills-levy funded programmes for working professionals in Data Analytics, AI Skills for the Future, and Data & AI Strategy. Our learners are ambitious — but they're also juggling jobs, families, and life. Keeping them on track requires serious operational grip. That's where you come in. The Role You'll be the operational engine behind 2-3 Technical Coaches, managing the admin, tracking, and chasing that keeps 100-150 learners progressing. Your job is to handle the high-volume coordination work so our Technical Coaches can focus on what they do best — developing real capability. This is an admin-heavy role. You'll spend most of your time in our learning platform (Aptem), trackers, and dashboards — updating records, chasing deadlines, flagging issues, and keeping everything accurate. If that sounds tedious to you, this isn't the right fit. If it sounds satisfying, read on. Day-to-day, this means: • Tracking progress across 100-150 learners — knowing who's on track, who's behind, and who needs chasing, • Running high volumes of check-ins, reminders, and follow-ups to keep learners moving, • Keeping our learning platform (Aptem) accurate and up to date — progress records, session notes, intervention logs, • Flagging at-risk learners early so Technical Coaches can step in before problems escalate, • Chasing submissions, deadlines, and documentation — consistently and proactively, • Running brief support check-ins for learners struggling with organisation or time management, • Helping learners understand what's expected of them and what 'good' looks like, • Coordinating with Technical Coaches to ensure nothing slips through the gaps, • Escalating safeguarding or wellbeing concerns promptly, • Supporting onboarding so new learners integrate smoothly into their cohorts The Impact We're rated 4.9 stars on Google — and operational excellence is a big part of why. When learners stay on track and nothing falls through the cracks, they succeed. That's your impact. We're also at an inflection point. 700+ learners trained, real momentum, and 2026 is when we scale. You'll help shape how we run learner operations as we grow. What We're Looking For Must have: • Experience in high-volume admin roles — student administration, case management, programme coordination, customer success ops, or similar, • Track record managing large caseloads (50+ people) without things slipping, • Comfortable working in systems — learning platforms, CRMs, trackers, dashboards, • Highly organised and detail-oriented — you'll be across 100+ learners at any time, • Energised by admin, not drained by it — this is the job, not a side task, • Reliable follow-through — you do what you say you'll do, • Process-driven — you like systems and structure, • Proactive chaser — you follow up before being asked, • Warm but firm — you can chase someone five times without being annoying, • Comfortable in a fast-moving environment where your ideas get implemented You don't need a background in education or coaching. You won't be teaching Data or AI — our Technical Coaches handle that. Your focus is keeping the machine running. Salary: £30,000 Location: London (hybrid) Hours: Full-time or part-time — we welcome both Eligibility: Unrestricted right to work in the UK required. We cannot offer visa sponsorship. At iO-Sphere, we value diversity and believe the best outcomes come from varied backgrounds. If you share our passion, we encourage you to apply.
