We are seeking a Support Analyst to join our team. The ideal candidate will have strong communication skills, be detail-oriented, and possess the ability to analyze and resolve customer issues efficiently. Responsibilities: - Communicate effectively with customers to provide support and assistance - Conduct data entry and maintain accurate records of customer interactions - Utilize phone etiquette to handle inbound and outbound customer calls - Analyze customer needs and recommend appropriate solutions - Upsell products or services to enhance customer experience Skills: - Proficient in English; multilingual abilities - Strong communication skills to effectively interact with customers - Ability to analyze customer inquiries and provide suitable solutions - Experience in data entry to maintain accurate customer records - Knowledge of phone etiquette for professional customer interactions - Bilingual proficiency is desirable for enhanced customer support
You will accept account servicing questions on the phone and action the appropriate response, whether to request investigations, give portfolio valuations or update customer account details. Within ...
You will need to be confident on the phone and be able to build relationships and to manage any upset or distressed customers to resolve issue and deliver company KPI's and targets. You will be ...
Your daily activities will include speaking with clients and advertising agencies, advising and pitching over the phone and face to face with formal or informal presentations.The brand consists of ...
To answer the phone promptly and professionally when required * To respond to emails promptly and professionally. * To work closely with the Team Leader to ensure client expectations are met * To ...
It's a busy team and officers need to adapt their day in order to deal with urgent / priority cases and take 'phone calls. Often queries will involve several departments and liaison between all ...
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Laptop and phone * Full training and support provided