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- Maple Gate
Administrative Assistant – Customer Liaison4 days ago£22030 yearlyFull-timeDagenhamLocation: London, UK Job Type: Full-time Salary: £22,030 per annum About the Role We’re looking for a proactive and organised Administrative Assistant to join our team in London. In this role, you’ll handle customer enquiries via messaging, email, and occasional phone calls, while supporting the team with general day-to-day administrative tasks to keep everything running smoothly. Key Responsibilities • Respond to customer queries through messaging platforms, emails, and phone • Maintain accurate records and databases • Assist with scheduling, document preparation, and general admin support • Work closely with other team members to ensure smooth operations • Complete ad-hoc administrative duties as needed What We’re Looking For • Strong written and verbal communication skills • Friendly, professional, and organised • Previous admin or customer service experience is a plus • Confident using Microsoft Office and other digital tools • Able to manage multiple tasks and work independently About Us We’re a growing London-based company focused on delivering excellent service and support. Our team values professionalism, teamwork, and a positive work environment. Apply now!
Easy apply - Top Advice Limited
Customer Service Manager7 days ago£14–£20 hourlyFull-timeGants Hill, IlfordLocation: London, United Kingdom Company: Top Advice Ltd Salary: £30,000 – £35,000 per year (depending on experience) Job Type: Full-time, In-Person Expected Start Date: 14 November 2025 ** About Us** Top Advice Ltd is a well-established consultancy firm based in London, offering a wide range of services including accountancy, HR, business management support, and regulated business-related training and qualifications. We work with a diverse client base across the UK and beyond, helping individuals and businesses thrive with tailored professional support. **Job Summary** We are seeking a skilled and empathetic Customer Service Manager to lead our client-facing operations. The successful candidate will be responsible for overseeing daily customer interactions, ensuring a high-quality service experience, resolving queries efficiently, and managing a growing support team. This is a leadership role requiring operational focus and a strong passion for customer satisfaction. **Duties and Responsibilities** - Client Support & Team Management - Lead the customer service team and ensure clients receive quick, helpful support - Handle complex or escalated client issues in a calm and professional way - Oversee all communication channels like phone, email, and face-to-face - Process Improvement & Staff Training - Create and improve customer service processes to make them more efficient - Train and guide team members to provide excellent service - Suggest improvements based on client feedback and team performance - Quality Monitoring & Reporting - Track important service metrics like response time and customer satisfaction - Share regular reports with management to highlight trends and progress - Make sure the team uses feedback to improve service quality - Teamwork & Coordination - Work closely with other departments (HR, Admin, Accounts) to resolve client issues - Keep records of client interactions updated in the CRM system - Make sure communication and follow-up with clients are accurate and timely ** ** **Essential Skills and Qualifications:** - Minimum of 3 years’ experience in a customer service or client-facing managerial role - Strong leadership, conflict resolution, and team management skills - Excellent verbal and written communication skills - Ability to work under pressure and manage multiple priorities - Proficiency with CRM systems, Microsoft Office, and basic reporting tools ** Desirable:** - Background in business consultancy, accountancy, or HR services - Familiarity with regulated training or education services - Experience in managing professional clients and B2B communication **What We Offer** - Competitive salary: £30,000 – £35,000 (based on experience) - 28 days paid annual leave (including public holidays) - Pension scheme enrollment - Opportunities for professional development and leadership growth - A supportive and collaborative work culture ** Location** 📍 Work Address: 10–17 Sevenways Parade, Gants Hill, London, IG2 6JX ** Application Information** ** 🗓 Application Deadline:** 30 September 2025 ** 🗓 Expected Start Date:** 14 November 2025 📩 Apply now by sending your CV and cover letter
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