Company: Top Advice Ltd
Salary: £30,000 – £35,000 per year (depending on experience)
Job Type: Full-time, In-Person
Expected Start Date: 14 November 2025
Top Advice Ltd is a well-established consultancy firm based in London, offering a wide range of services including accountancy, HR, business management support, and regulated business-related training and qualifications. We work with a diverse client base across the UK and beyond, helping individuals and businesses thrive with tailored professional support.
We are seeking a skilled and empathetic Customer Service Manager to lead our client-facing operations. The successful candidate will be responsible for overseeing daily customer interactions, ensuring a high-quality service experience, resolving queries efficiently, and managing a growing support team. This is a leadership role requiring operational focus and a strong passion for customer satisfaction.
- Client Support & Team Management
- Lead the customer service team and ensure clients receive quick, helpful support
- Handle complex or escalated client issues in a calm and professional way
- Oversee all communication channels like phone, email, and face-to-face
- Process Improvement & Staff Training
- Create and improve customer service processes to make them more efficient
- Train and guide team members to provide excellent service
- Suggest improvements based on client feedback and team performance
- Quality Monitoring & Reporting
- Track important service metrics like response time and customer satisfaction
- Share regular reports with management to highlight trends and progress
- Make sure the team uses feedback to improve service quality
- Teamwork & Coordination
- Work closely with other departments (HR, Admin, Accounts) to resolve client issues
- Keep records of client interactions updated in the CRM system
- Make sure communication and follow-up with clients are accurate and timely
- Minimum of 3 years’ experience in a customer service or client-facing managerial role
- Strong leadership, conflict resolution, and team management skills
- Excellent verbal and written communication skills
- Ability to work under pressure and manage multiple priorities
- Proficiency with CRM systems, Microsoft Office, and basic reporting tools
- Background in business consultancy, accountancy, or HR services
- Familiarity with regulated training or education services
- Experience in managing professional clients and B2B communication
- Competitive salary: £30,000 – £35,000 (based on experience)
- 28 days paid annual leave (including public holidays)
- Pension scheme enrollment
- Opportunities for professional development and leadership growth
- A supportive and collaborative work culture
** 🗓 Application Deadline:** 30 September 2025
** 🗓 Expected Start Date:** 14 November 2025
📩 Apply now by sending your CV and cover letter
- Experiencia
- Se requiere
- Idiomas
- Inglés – Avanzado
- Jornada
- Completa
- Salario
- 14 £ – 20 £ por hora
Woodford Avenue, Gants Hill, IG2 6JX, Ilford
Tax Advisory, Bespoke Educational Services • 1-10 empleados
En JOB TODAY desde septiembre, 2024
Top Advice is at the forefront of business management services, offering innovative solutions that foster intellectual growth and active engagement. Our portfolio includes regulated accountancy services and bespoke, certified qualifications
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