1,208 Best customer service manager Jobs in Ilford (January 2025)

£32000–£39400 yearly

Team Leadership: Leading and managing a team of customer service representatives by providing guidance, support, and feedback. This includes setting performance goals, conducting performance reviews, and fostering a positive work environment. Training and Development: Ensuring the team is well-trained in customer service best practices, product knowledge, and company policies. This involves organizing training sessions, coaching team members, and identifying areas for skill improvement. Customer Interaction Management: Handling escalated customer inquiries and complaints, ensuring they are resolved promptly and satisfactorily. This includes communicating with customers through various channels such as phone, email, and live chat. Performance Monitoring: Monitoring and analyzing the performance of the customer service team using key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores. Process Improvement: Identifying areas where customer service processes can be improved to enhance efficiency and customer satisfaction. This can involve implementing new tools, updating procedures, and streamlining workflows. Reporting: Preparing and presenting regular reports on team performance, customer feedback, and service metrics to senior management. This also includes making recommendations for improvements based on data analysis. Collaborative Work: Collaborating with other departments such as sales, marketing, and product development to ensure a unified approach to customer satisfaction and to convey customer feedback for product and service improvements. Resource Management: Managing customer service resources, including staffing levels, scheduling, and allocating tasks to ensure optimal team performance.

Hairdressing and beauty salon managers and proprietors: The job title (Manager (Beauty Salon) and Standard Occupational Classification (SOC) code for this position is 1253. The company is offering a salary of £38,700 per annum for this role. Key Duties of Manager Beauty Salon: 1. Oversee daily operations of the beauty salon to ensure smooth and efficient service delivery. 2. Manage and lead a team of beauty professionals, including hair stylists, nail technicians, and beauty therapists. 3. Ensure compliance with health and safety regulations, including hygiene standards. 4. Maintain inventory and order beauty products and supplies as needed. 5. Schedule staff shifts and appointments to optimize efficiency and customer satisfaction. 6. Handle customer inquiries, feedback, and complaints professionally to maintain high client satisfaction. 7. Monitor salon performance, including revenue targets and customer retention rates. 8. Recruit, train, and mentor new staff to uphold salon quality standards. 9. Promote the salon’s services and products through marketing and social media campaigns. 10. Ensure the salon provides a welcoming and positive experience for all clients. Skill, experience, and qualifications required: 1. Experience in a customer-facing environment, showcasing strong communication and interpersonal skills. 2. Proven ability to deliver excellent customer service and handle customer inquiries professionally. 3. Previous experience in the beauty or hospitality industry is highly preferred. 4. Strong organisational and time-management skills to oversee salon operations effectively. 5. Ability to lead and motivate a team, ensuring high-quality service delivery. 6. Knowledge of health and safety regulations relevant to the beauty industry. 7. Familiarity with salon management software or booking systems is an advantage. 8. Flexibility and adaptability to handle a fast-paced working environment. 9. Enthusiasm for beauty and grooming services with a client-cantered approach.

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Car Sound Security Ltd

Job Title: Driver Location: Ilford, Essex Job Type: Full-Time (30-40 hours per week, contract available) Salary: £15 per hour About the Role: We are seeking a reliable and professional driver to join our team. The primary responsibility is to drive and deliver car parts and audio parts to our local partners promptly and efficiently. This is a full-time role, with working hours ranging from 30 to 40 hours per week. Key Responsibilities: Deliver car parts and audio parts to local partners in a timely manner. Ensure goods are handled carefully and delivered in excellent condition. Maintain accurate records of deliveries and receipts. Perform basic vehicle maintenance checks and report any issues. Provide excellent customer service during interactions with clients and partners. Requirements: A valid UK driving licence. Previous driving experience is an advantage. Good knowledge of Ilford and surrounding areas is beneficial. Ability to manage time effectively and meet deadlines. Reliable, punctual, and professional. What We Offer: Competitive salary of £15 per hour. Stable full-time position with a contract available. Opportunity to work in a supportive and professional environment. If you are interested in this role and meet the requirements, please apply today!

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