Are you a business? Hire customer service manager candidates in Ilford
Customer Service Administrator The main responsibilities of a Customer Service Administrator include managing and coordinating customer service-related work. Here are some common duties: In terms of customer service management Oversee the daily operations of the customer service team to ensure that customers' inquiries, complaints and problems are dealt with promptly and efficiently. Develop and optimize customer service processes and standards to improve service quality and customer satisfaction. Analyse customer service data such as customer feedback, complaint rates, resolution times etc. to identify problem areas and formulate improvement measures. In terms of team management Recruit, train and evaluate customer service staff to improve the overall quality and service level of the team. Allocate work tasks and reasonably arrange the workload of customer service personnel to ensure the continuity of service. Motivate team members, create a positive working atmosphere, and improve employees' work enthusiasm and loyalty.
We are seeking an experienced and dynamic Wholesale Manager to lead our wholesale operations. The ideal candidate will possess strong leadership skills and a proven track record in sales management. This role involves overseeing the wholesale team, developing strategies to enhance sales performance, and ensuring the efficient management of inventory and customer relationships. The Wholesale Manager will play a crucial role in driving growth and profitability while maintaining high standards of service. Duties Lead and supervise the wholesale team, providing guidance and support to achieve sales targets. Develop and implement effective sales strategies to maximise revenue from wholesale channels. Manage relationships with key clients, ensuring their needs are met and fostering long-term partnerships. Oversee inventory management, ensuring optimal stock levels are maintained to meet demand. Conduct market research to identify new business opportunities and trends within the wholesale sector. Collaborate with other departments, including marketing and logistics, to ensure seamless operations. Provide training and development opportunities for team members to enhance their skills in sales and customer service. Prepare regular reports on sales performance, market conditions, and competitive analysis for senior management. Requirements Proven leadership experience in a wholesale or retail management role. Strong organisational skills with the ability to manage multiple tasks effectively. Demonstrated ability to sell products and manage sales processes successfully. Experience in sales management, with a focus on achieving targets and driving growth. Bilingual proficiency is an advantage, enabling effective communication with diverse clientele. Excellent team management skills, fostering a collaborative environment among staff. Strong administrative abilities, including proficiency in relevant software applications for reporting and analysis. If you are a motivated individual with a passion for wholesale operations and a desire to lead a successful team, we encourage you to apply for this exciting opportunity. Job Type: Full-time Pay: £30,960.00-£38,700.00 per year Benefits: Company pension Employee discount Store discount Work Location: In person Reference ID: Wholesale Manager/BTL