Customer service manager jobs in Ilford - Page 2Create job alerts

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have. Senior Engineer Job Description Senior Design Engineer - Hybrid - Ideally a couple of days a week in Canning Town - E16 We are looking for an experienced Senior Engineer to join our expanding Rail Systems Engineering team. You will be working in a part of Telent that is dedicated to maintaining the UK wide rail network. Our customers include Transport for London, Network Rail and a host of Train Operating Companies. Reporting to the Lead System Engineer the senior engineer will be responsible for delivering project upgrade works across Transport for London and Network rail infrastructure. Acting as the Senior Engineer for customers projects, you will be responsible for undertaking all technical aspects of projects. This will include managing the production of design packages for minor and major works for new and existing system upgrades, ensuring all works are conducted to the correct standard, working with project management teams to scope for new works and production of quotations. Key Deliverables * • Management of technical interface to client discipline engineer., • Manage and produce designs, • Perform reviews to verify designs are compliant to contract technical requirements., • Ensure designs are risk assessed in accordance with CDM obligations., • Ensure designs are fully integrated with other disciplines., • Manage and produce test documentation to validate the implemented designs., • Provide technical support to implementation teams., • Produce as-built documentation and associated test results., • Report against programme to relevant Project Manager., • Drive efficiencies in repeated work scopes through design re-use., • Implement robust processes that aim to eliminate telent incurred re-work costs in all delivery phases., • Ensure designers are efficiently utilised., • Produce Resource plans for customers works, • Interface with internal and external engineering teams to ensure all works are planned and completed on time, • Effective communicator (both written and verbal), • Support the evolution of technical support solutions across customer estates, integrating emerging technologies to enhance service delivery, • Build and support reference systems through FAT and on-site implementation Required Experience Strong background in System design, integration and testing for the following technologies. * • Station Management Systems, • Security CCTV (Analogue and IP), • Customer Information Systems and Displays, • Public Address, Voice Alarm and Induction Loops, • Passenger Help Points, • Data Networks, • OPO/TtT CCTV System, • Proven rail industry experience and leadership in engineering delivery Qualifications * • Degree or HNC in Engineering (preferred), • Industry recognition such as Chartered Engineer status or MIET membership (preferred), • IRSE License, • Industry recognition chartered, MIET etc What we offer A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone be themselves and to thrive at work. The additional benefits with this role: * • 26 days annual leave, plus public holidays, plus the option to buy up to 10 days or sell six days each year., • Company funded car scheme or Car Allowance, • Company pension scheme, • A range of family friendly policies, • Occupational health support and wellbeing Portal, • Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. About Us About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. Youll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed

To help support further recent growth we are looking for an additional project manager with significant experience in eCommerce, particularly on Magento 2/Adobe Commerce. We are a very experienced, passionate but friendly team working chiefly on eCommerce projects such as full builds, integrations and new middleware products to help businesses streamline their critical business operations and improve their marketing opportunities. We also work on product development and we’re in receipt of innovation funding related to eCommerce. You can read more about what we do ___. The Role This role requires a robust understanding of e-commerce and associated web technologies, coupled with extensive experience in Project Management and Agile methodologies, such as SCRUM, tailored to the specific demands of each project. As a Senior Technical E-commerce Project Manager, you will take ownership of delivering multiple high-impact projects simultaneously. Your key responsibilities will include ensuring the highest levels of quality, client relationship building and management and fostering team collaboration. Proactive decision-making is crucial, as you will need to anticipate challenges, take the initiative in resolving issues, and lead your project team effectively. In this role, leadership is paramount. You will guide and mentor your project team, promoting collaboration and innovation, while also ensuring that critical decisions—especially those with significant business implications—are made in consultation with senior leadership. Your ability to involve key stakeholders at the right moments will be essential in driving project success and aligning outcomes with broader business objectives. Key Requirements • Direct working knowledge of Magento 2 Open Source and Adobe Commerce, with a solid understanding of the key features such as B2B and how they might be used in various problem scenarios., • Familiarity with common integrations with Magento such as payment gateways, ERP, PIM and marketing systems and a strong understanding of Magento architecture, including modules, themes, and APIs., • Familiarity with Magento’s admin panel, product management, and order processing systems., • Knowledge of UX/UI principles and best practices., • Knowledge of common e-commerce payment gateways (e.g., PayPal, Stripe) and experience overseeing their integration., • Knowledge of testing methodologies, including unit testing, integration testing, and user acceptance testing (UAT)., • Proficiency in Agile project management practices, including Scrum and Kanban, to manage development sprints and product backlogs, assign tasks and manage resources effectively to meet project timelines., • Ability to identify potential project risks early in a project and develop mitigation and recovery strategies., • Experience in creating and reviewing technical specifications and ensuring they are aligned with client business requirements., • Ability to communicate technical details effectively with non-technical stakeholders, including clients and executive teams., • Proven experience in documenting project progress, technical challenges, and solutions and using documentation and collaboration tools such as Atlassian, Jira, Trello, Tempo & GanttPro., • Proven track record of successfully delivering high-quality e-commerce projects on time, within budget and to scope., • Experience in making informed decisions that balance technical feasibility, client needs, and project constraints. Bonus skills • Advanced understanding of Core Web Vitals: Familiarity with Google’s Core Web Vitals and techniques to improve them., • Understanding of SEO best practices, including how to optimise SEO and content structures for better search engine visibility., • Advanced understanding of Google Analytics and how to interpret customer behaviour and e-commerce data in analytics tools. Responsibilities • Manage and deliver multiple concurrent projects, with varying degrees of complexity and business priority, ensuring the highest quality of work from all teams involved., • Manage client expectations, providing regular updates, and ensuring client satisfaction throughout the project lifecycle., • Define client roadmaps and work with clients to set the vision and plan larger projects that will contribute towards their overall goals., • Undertake monthly strategy calls with clients, discussing proactive solutions with clients based on your knowledge of their website. Looking at general e-commerce, Magento, third-party marketplace modules and commonly integrated solutions (PIM, ERP, payments) both current best practices and new trends/technology., • Working with the Technical Support Manager and QA staff to ensure best practice QA and UAT and that all client issues are resolved as per best practice. Where needed assist with QA to ensure all work delivered to the client is of the highest possible quality., • Ensure development and project processes are followed for successful implementations and ensure that any exceptions to the process are transparent with risks understood and approved at appropriate organisational levels., • Provide input for global company scheduling and resource allocation and work together with colleagues to manage an efficient balanced allocation of company resources., • Strict monitoring and management of client and project budgets, time tracked on support clients and projects and unbillable client time., • Ability to estimate and review developer-estimated project costs accurately based on technical scope, resources, and timelines., • Lead technical discussions with clients on proposed projects, involving key development stakeholders as needed, working on estimations to produce accurate, clear, concise SOW documents, and ensuring risks are clearly identified and mitigated., • Perform regular risk management reviews on clients to help pre-empt future issues., • Lead regular briefing and scrum sessions, ensuring any blockers are addressed quickly and resolved, dependencies are noted and work is progressing as per project plans., • Lead project retrospectives, guiding these discussions, encouraging open and honest feedback, and ensuring that the outcomes of the retrospectives lead to tangible improvements that are actioned in subsequent projects or processes., • Work with the internal Creative team by delivering detailed proposals, and briefs and be involved in creative reviews with a good eye for UX design., • Define and manage Service Level Agreements (SLAs) to ensure project deliverables meet agreed standards., • Demonstrate a high degree of professionalism in communication, attitude and teamwork with customers, peers and management. This includes taking accountability, having a growth mindset and acting timeously on feedback. Additional Responsibilities • Investigating customer satisfaction and reporting any issues., • Provide some front-line technical support to clients., • Occasional in-person meetings at client offices. Education/Experience • Bachelor’s degree in Business, Marketing or IT, • Minimum 7 years of eCommerce/digital experience with at least 4 in a client-facing technical role., • Minimum 3 years experience leading/managing project teams, • Relevant project management qualifications (PRINCE2, PMP, AGILE, SCRUM etc) or equivalent experience., • Tactical experience in the construction, launch, and management of eCommerce sites within a respected web property with a proven track record of maximising site activity and conversion., • Knowledge of standard technical requirements and practices surrounding eCommerce Bonus points would be gained from: • Practical working experience of Shopify and BigCommerce, • Experience delivering projects on Hyva, • Knowledge of key features from other eCommerce platforms and third-party providers., • Strong track record of migrating other solutions to Magento 2, • Magento certifications such as Solution Specialist, • Experience working with PHP development frameworks, • Strong SEO (Search Engine Optimisation) knowledge Work Benefits • Performance related bonuses, • On-going training and career advancement opportunities, • Optional remote working, • 31 days holiday – inclusive of bank holidays, • Your birthday off, • An extra holiday for every year worked, • Flexi-time, • Regular nights out, • Company Pension Please submit your CV to No recruitment agencies please.

ROLE: Aftersales Manager (Automotive) PACKAGE: • Basic Salary - £60,000, • OTE – up to £90,000, • Company car, • 33 days annual leave, • Full Time/Permanent, • Working hours: 7: 00 - 5:00 (Flexible), • Monday - Friday + 1 in 3 Saturday mornings Overview: Seeking an experienced and motivated Aftersales Manager to join the team. As the Aftersales Manager, you will be responsible for managing the aftersales operations of the company, ensuring customer satisfaction and driving sales growth. This is a key leadership role that requires excellent communication, organizational, and sales management skills. Responsibilities: • Develop and implement strategies to maximize aftersales revenue and profitability, • Manage a team of aftersales staff, providing guidance, training, and performance evaluations, • Monitor and analyse KPIs to identify areas for improvement, • Ensure efficient and effective handling of customer inquiries, complaints, and warranty claims, • Collaborate with other departments to ensure seamless coordination of aftersales activities, • Develop and maintain strong relationships with customers to generate repeat business, • Implement upselling techniques to increase revenue from aftersales services, • Stay up-to-date with industry trends and advancements in aftersales practices, • Utilize software systems to track customer interactions, sales data, and service history, • Maintain a high level of professionalism and phone etiquette when interacting with customers Experience: • Previous experience in aftersales management or a similar role, • Strong sales background with a track record of achieving targets, • Excellent organizational skills with the ability to prioritize tasks effectively, • Experience in upselling techniques and strategies, • Proficient in using CRM and sales tracking software, • Exceptional communication skills, both verbal and written, • Demonstrated ability to lead and motivate a team We look forward to hearing from you

Job Title: Aftersales Manager Location: Dagenham, Essex Salary: Up to £65,000 + bonus - OTE Up to £90,000 + company car An enticing role awaits an experienced Aftersales Manager in Dagenham, Essex. This position offers a competitive salary of up to £65,000, with the potential to earn up to £90,000 including bonuses. Additionally, a company car is provided, ensuring you travel in comfort and style. For those considering relocation, our client is committed to making the transition seamless. They are offering up to £5,000 in relocation costs and will cover your rent for the first 12 months, allowing you to focus on excelling in your new role without the stress of immediate financial burdens. The employer is a well-established motor retailer with a reputation for excellence. They are seeking a seasoned Aftersales Manager to lead their large dealership’s aftersales department, which boasts 22 bays. This is a chance to bring your expertise to a thriving business and make a significant impact. The ideal candidate will have substantial experience in managing a large aftersales department. Proven leadership skills and the ability to run a high-performing team are essential. A deep understanding of aftersales processes, customer service excellence, and the ability to drive profitability are key components of this role. This position is perfect for a professional who thrives in a dynamic environment and is looking to take their career to the next level. The successful candidate will be joining a supportive and forward-thinking team, where their contributions will be valued and rewarded. If you have a track record of success in aftersales management and are ready for a new challenge, this role offers the perfect blend of professional growth, financial reward, and personal satisfaction. Embrace this chance to elevate your career with a respected motor retailer in Dagenham.

Company overview Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation. Job Purpose: The main purpose of the Project Manager’s role is the overall responsibility for successful set-up, implementation, maintenance and close out of all assigned projects and serve as the client main point of contact. Main Duties and Responsibilities: Reporting to the CTD Project Management Team Lead, this person will be responsible for successfully leading the set up and implementation of distribution projects. This will include capturing client requirements during study start up and coordinating with the various Marken internal teams to ensure all requirements are met. They will manage projects including the following service scope: • Receipt, storage, distribution and return of investigational and commercialised products. Active Pharmaceutical Ingredients (API). Named Patient, Expanded Access Programs. Packaging and labelling. Depot-to-Patient Services. Import/Export requirements for international shipments. Depot to site logistics. Procurement of products or ancillaries from approved vendors., • Take project ownership at handover from the commercial team. Review of project scope per the budget., • Assess and raise project risks and implement mitigation strategies where applicable., • Build and maintain relationships with clients, establish communication plans. Develop appropriate critical path schedules ensuring consensus of milestone dates consistent with business and client expectations., • Work with Trade Compliance, Branch Operations and Marken LSP’s to ensure all project logistics requirements and process’ are understood and implemented., • Draft project related documents for operational departments (Depot, Customer Service & Logistics) to ensure adequate handling of patient shipments and adherence to project specific requirements (product and temperature conditions)., • Ensure all required set-up activities are in place and train all internal operations teams prior to Go-Live., • Create billing trackers, handover and train the billing team within required period. Proactively resolve client invoice queries. Support the billing team where required to ensure on time execution of client and third-party depot invoices., • Lead regular client calls. Prepare agenda and circulation minutes promptly., • Maintain project oversight when the study is in maintenance phase. Update documents and systems as required., • Be the single point of contact for the client and internal teams for assigned projects. Escalate to CTD Team Lead any issues that have or may occur, • Manage the project budget to ensure all out of scope work is identified, agreed with the client and a Change Order executed., • Raise Deviations in Marken QMS and ensure on-time delivery to client. Support or lead investigation as required., • Other responsibilities include dealing with project enquiries, preparation and maintenance of study reports and KPIs, initiating change orders where required. Assisting in client audits, SOPs review and input., • Ensure compliance with national and international standards and legislation., • Travel as reasonably requested by the Line Manager for the performance of duties., • Undertake any other reasonable duties at the request of the Line Manager., • Adhere to all company SOP & Policies at all times. Requirements: • Sound knowledge of local and Clinical Trial Regulations • Good Manufacturing Practice (GMP), • Good Distribution Practice (GDP), • Strong project management and organizational skills., • Proven self-management skills and ability to efficiently prioritize tasks, proactive working style. Ability to work on multiple projects at one time., • Excellent interpersonal, verbal and written communication skills., • Team-oriented way of working, • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Project) •, • Minimum of 2 years project management experience, ideally in a clinical trials environment, • Bachelor’s Degree in a related field of study preferred but not essential

As Senior Customer Service Assistant, you will provide an excellent, effective and customer-focused service around our SportsDock centre. The service is supported by four main pillars; Community, Integrity, Commitment and Innovation. Alongside the Operations Manager, you will lead the Operations Ass