Administrative Assistant – Customer Liaison - Maple Gate

Location: London, UK Job Type: Full-time Salary: £24,000 base salary + commission About the Role We are seeking confident and driven individuals to join our in-person sales team. This role involves engaging directly with customers, representing the company face-to-face, and securing sales through effective communication and presentation. Please note: As this is a customer-facing role, a smart and professional appearance is required at all times. • Men: Shirt, tie, black trousers, and smart shoes • Women: Equivalent smart attire, such as a blouse with tailored trousers or skirt, and smart shoes For This Role, You Will Need: • Excellent communication and people skills • Confidence in speaking with customers face-to-face • A positive attitude and strong work ethic • Professional appearance and personal presentation • Previous sales experience is a plus, but not essential – full training is provided What We Offer: • £24,000 base salary • Commission structure with uncapped earning potential • Full training and ongoing support • Opportunities for career progression Apply now to join our growing team.

Basic computer literacy, filing, keep records, telephone and email correspondence.

Applicant would be critical in supporting day-to-day office operations and ensuring smooth communication across clients, security staff, and management. • Answer and direct incoming telephone calls in a professional manner. • Respond to client queries and requests promptly and effectively. • Maintain regular communication with security personnel deployed on-site. • Manage schedules, meetings, and calendars for senior staff and management. • Maintain and organize company records, personnel files, and operational documents. • Support onboarding and scheduling of security officers and patrol staff. • Act as a liaison between clients and operational teams to ensure service standards are met. • Support the preparation of client service reports, invoices, and timesheets. • Monitor daily attendance and duty rosters of field staff. • Oversee general office upkeep including supplies, filing systems, and document control. • Assist with compliance documentation, training records, and internal audits. • Coordinate with HR and accounts departments for payroll and personnel updates.

We are seeking a proactive and detail-oriented Company Administrator to join our dynamic team. This role is critical in supporting day-to-day office operations and ensuring smooth communication across clients, security staff, and management. The ideal candidate will possess excellent communication skills, strong organizational capabilities, and the ability to handle multiple administrative tasks efficiently. Key Responsibilities Call Handling & Communication Answer and direct incoming telephone calls in a professional manner. Respond to client queries and requests promptly and effectively. Maintain regular communication with security personnel deployed on-site. Administrative Support Manage schedules, meetings, and calendars for senior staff and management. Maintain and organize company records, personnel files, and operational documents. Support onboarding and scheduling of security officers and patrol staff. Client & Staff Coordination Act as a liaison between clients and operational teams to ensure service standards are met. Support the preparation of client service reports, invoices, and timesheets. Monitor daily attendance and duty rosters of field staff. Office Management Oversee general office upkeep including supplies, filing systems, and document control. Assist with compliance documentation, training records, and internal audits. Coordinate with HR and accounts departments for payroll and personnel updates. Requirements & Qualifications Proven experience in an administrative or coordinator role (security industry experience is a plus). Strong verbal and written communication skills. Proficiency in Microsoft Office (Word, Excel, Outlook) and basic office software. Ability to manage multiple tasks, prioritize work, and meet deadlines. High level of professionalism, discretion, and organizational skills.

Key Responsibilities: 1. Maintain and manage the director’s diary, including booking meetings, arranging client appointments, and scheduling compliance deadlines. 2. Handle day-to-day correspondence, including emails, post, supplier invoices, and legal notifications. 3. Maintain and update digital and physical filing systems for client records, compliance reports, and transaction receipts. 4. Draft, format, and proofread business documents including letters to authorities, account summaries, and internal memos. 5. Monitor and order office supplies, assist in minor procurement tasks, and liaise with external service providers and accountants. 6. Support the director with data entry tasks including stock updates, HMRC-related entries, and customer invoice generation. 7. Translate and communicate information when dealing with clients or suppliers who may not speak English fluently. Page 49 8. Carry out light financial administration tasks (e.g., collating receipts, compiling simple expenditure reports). Skills Required: 9. Proven ability to manage confidential information responsibly and sensitively. 10. Strong communication and interpersonal skills, especially in liaising with suppliers and clients from multicultural backgrounds. 11. Excellent command of written and spoken English for business and formal correspondence. 12. Proficiency in Microsoft Office Suite (Word, Excel, Outlook), and basic knowledge of PDF handling and cloud-based storage (e.g., Google Drive). 13. Ability to work independently, with minimal supervision, and manage tasks proactively. 14. Organised and meticulous with strong attention to detail—especially in preparing formal documents and regulatory paperwork. 15. Familiarity with light bookkeeping or basic invoicing practices is a plus. Education and Experience • Minimum: GCSEs (or overseas equivalent), including English and Mathematics. • At least 1 year of relevant industry experience as a secretary, administrative assistant, or in a similar office-based support role.

Job Overview We are Looking for Hardworking individual to join our team at Dagenham London Branch. The candidate must have good communication skills and Customer Service, Must have Good knowledge of Using of Social Media , Video Editing and photography skills. Full training will be provided so send us your CV if you want to join our team. Responsibilities Greet and welcome customers in a professional and friendly manner Answer and direct phone calls promptly Making Videos and Uploading on Social Media platforms. Maintain a tidy and organised reception area Computer Skills and knowledge Reguired Skills Advertising on Social Media Platforms -Video & photography skills. Strong Communication skills Computer literate with knowledge Excellent phone etiquette and communication skills Organisational abilities to manage multiple tasks efficiently Familiarity with general office procedures Job Types: Full-time, Part-time, Permanent Pay: £22,000.00-£38,000.00 per year Expected hours: 20 – 48 per week Additional pay: Commission pay Performance bonus Benefits: Company pension Employee discount Free parking On-site parking Schedule: Day shift Monday to Friday Overtime Weekend availability Work Location: In person