Cameron Mitchell Restaurants/Ocean Prime

Position Summary The Alto Guest Experience & Community Host creates a welcoming restaurant experience and builds meaningful connections with the surrounding community. This role combines hosting inside Alto with representing the restaurant at outside marketing events, tastings, networking opportunities, and community gatherings. As a guest-facing representative of Alto and Orbital Kitchens, this person helps guests understand who we are, discover our food, and feel confident as they navigate their experience. We are looking for someone outgoing, passionate about food, and equally comfortable welcoming guests in the restaurant and engaging people at local events. Success in this role is measured by positive guest experiences, strong menu and brand knowledge, consistent outreach, and community relationships that generate interest in Alto and encourage repeat visits. Key Responsibilities Guest Experience & Restaurant Hosting • Warmly welcome guests and serve as an approachable point of contact throughout their visit., • Introduce guests to Alto’s concept, food offerings, and current promotions in a clear and engaging way., • Help guests navigate their experience and coordinate with the restaurant team to support smooth service., • Listen to guest questions and concerns, resolve routine needs within your role, and involve restaurant leadership when needed., • Maintain a welcoming, organized guest-facing area and reflect Alto’s hospitality standards in every interaction. Food Knowledge & Brand Representation • Develop strong knowledge of the menu, ingredients, and seasonal offerings to provide accurate information and recommendations., • Share enthusiasm for our food and explain what makes Alto and Orbital Kitchens distinctive., • Stay informed about menu changes and promotions through regular communication with restaurant leadership., • Refer allergy and dietary questions to the appropriate restaurant team member when confirmation is needed. Community Outreach, Marketing Events & Activations • Represent Alto at outside marketing events, tastings, networking opportunities, and community gatherings., • Support event preparation, setup, guest engagement, and breakdown., • Start conversations, introduce our food and concept, and encourage attendees to visit the restaurant., • Distribute approved promotional materials and coordinate event needs with restaurant leadership and marketing. Performance & Engagement Metrics • Track outreach activities, community contacts, event participation, and follow-up actions using the tools provided., • Review guest feedback and event results with leadership to identify opportunities to improve engagement and encourage restaurant visits. Qualifications Required • A passion for food, hospitality, and connecting with people., • A friendly, outgoing personality and confidence starting conversations with guests and community contacts., • Strong communication, listening, and guest service skills., • Comfort working both as a host inside the restaurant and at outside marketing and community events., • Reliability, organization, and the ability to follow through on assignments and outreach commitments., • Ability to balance guest needs, event responsibilities, and teamwork in a busy environment., • Willingness to learn our menus, brand story, promotions, and service standards., • Ability to work collaboratively and represent Alto professionally., • Availability for evenings, weekends, and scheduled events

As the first point of contact for our guests, the Hostess creates a warm and welcoming dining experience. You’ll greet guests, manage reservations, and ensure smooth seating flow throughout service. Key Responsibilities: Warmly greet and seat guests in a friendly and professional manner.Manage the reservation system and guest waiting list efficiently.Provide accurate wait time estimates and communicate clearly with guests.Coordinate table assignments with servers and managers to balance service flow.Answer phone calls, take reservations, and handle general guest inquiries.Maintain a clean and organized host stand and entrance area.Assist with menus, special requests, and ensuring a positive guest experience.Thank guests as they leave and invite them to return.

Required Years of Experience 1 year Job Details Provide friendly, responsive service to create an exceptional dining experience for all of our guests, by welcoming and warmly greeting guests on arrival. You are the first point of contact as guests arrive. The first impression is a lasting one and can set the tone for the rest of the guests’ experience in our venue. Manage the efficient and timely seating of our guests to a table that best serves either their wishes or pending additional reservations. MUST BE AVAILABLE ON FRIDAY AND SATURDAY EVENINGS - if you are not consistently available on those evenings then do NOT apply. Familiarity with Resy is preferred, but not required. Compensation Details Hourly: $17.00+

Position Summary As a Host at NORTE, you are the first and final point of contact for our guests and play an essential role in creating the energy, hospitality, and professionalism of the restaurant. Hosts are expected to provide warm, confident, polished, and engaging hospitality to every guest entering and leaving the venue. You are responsible for managing the arrival and departure experience, reservations, guest profiles, coat check, telephone communications, and other guest-facing areas while maintaining the standards expected of an upscale dining and nightlife environment. This position requires exceptional communication skills, strong attention to detail, professional presentation, discretion, organization, and the ability to remain composed and hospitable in a fast-paced, high-volume environment. Essential Responsibilities You are responsible for the following duties, including but not limited to: Guest Reception & Hospitality • Warmly acknowledge, welcome, and engage every guest entering the restaurant., • Provide a gracious and professional farewell to guests departing the venue., • Maintain awareness of the entrance, lobby, waiting areas, and overall guest flow at all times., • Follow the 15-10-5 hospitality rule consistently:, • At approximately 15 feet, acknowledge the guest and establish awareness., • At approximately 10 feet, make eye contact, smile, and prepare to engage., • At approximately 5 feet, provide a verbal greeting, welcome, or appropriate hospitality interaction., • Anticipate guest needs and proactively offer assistance rather than waiting to be approached., • Maintain a calm, confident, and welcoming demeanor during high-volume periods, delays, special events, and challenging guest interactions., • Develop familiarity with regular guests, VIPs, special occasions, and returning clientele while maintaining appropriate discretion and confidentiality. Reservations & Guest Profiles • Accurately manage reservations, waitlists, seating information, and guest notes through the restaurant's reservation platform., • Create and maintain detailed guest profiles to support personalized service and future visits., • Record relevant guest preferences, seating requests, allergies, special occasions, VIP information, and service notes accurately and professionally., • Ensure guest information is kept current and useful for management and service teams., • Review upcoming reservations and guest notes before service to identify VIPs, special occasions, large parties, and other service considerations., • Communicate reservation changes, cancellations, late arrivals, special requests, and other important information to management., • Previous Resy experience is strongly preferred. Telephone & Guest Communications • Answer restaurant telephone calls promptly, professionally, and with appropriate hospitality., • Assist guests with reservations, directions, hours of operation, general restaurant information, and other appropriate inquiries., • Accurately document messages and ensure important communications are delivered promptly to the appropriate manager or department., • Maintain professional tone, language, and etiquette during all telephone and guest communications. Coat Check & Guest Areas • Operate and maintain the restaurant's coat check with accuracy, organization, security, and professionalism., • Properly tag, store, retrieve, and return guest belongings., • Maintain organization and cleanliness of the coat check area throughout service., • Monitor guest-facing restroom areas and communicate cleanliness, maintenance, supply, or service issues immediately to the appropriate team member or manager., • Maintain awareness of entrance and guest waiting areas and ensure they remain clean, organized, and presentation-ready. Delivery & Third-Party Order Support • Assist with restaurant delivery and third-party delivery systems as assigned., • Professionally greet and communicate with delivery drivers and couriers., • Confirm orders and deliveries with drivers before items leave the restaurant when required., • Help ensure orders are released to the correct driver and that appropriate confirmation procedures are followed., • Communicate delays, missing orders, incorrect pickups, or other delivery issues promptly to management or the appropriate team. Professional Presentation & Venue Standards • Maintain a polished, sophisticated, and fashion-forward professional appearance appropriate for an upscale restaurant and nightlife environment., • Adhere to all established uniform, grooming, hygiene, and presentation standards., • Maintain professional body language and posture while stationed at the entrance, host desk, coat check, or throughout guest-facing areas., • Avoid personal phone use, eating, leaning, congregating, or other behavior inconsistent with the professional presentation of the venue while in guest view., • Understand that the Host team contributes directly to the atmosphere and visual presentation of the restaurant while maintaining professionalism at all times. Communication & Teamwork • Maintain constant communication with management, servers, bussers, runners, bartenders, security, and other members of the service team regarding guest flow and reservations., • Communicate guest arrivals, VIPs, special occasions, seating requests, and service concerns promptly., • Assist management with controlling guest flow during peak arrival and departure periods., • Support fellow Hosts and other Front of House team members whenever necessary., • Remain flexible and assist with additional guest-service responsibilities as directed by management. Qualifications • Previous Host, Guest Relations, Reservations, or upscale hospitality experience preferred., • Experience in a high-volume, fine-dining, luxury hospitality, or nightlife environment is strongly preferred., • Resy experience is a plus., • Excellent verbal communication and interpersonal skills., • Strong organizational skills and attention to detail., • Comfortable working with reservation software, tablets, phones, and restaurant technology., • Ability to recognize guests and retain information regarding preferences and previous visits., • Ability to remain professional and composed while managing multiple priorities simultaneously., • Strong sense of hospitality, urgency, discretion, and situational awareness., • Must be comfortable interacting professionally with VIPs, regular clientele, and guests from diverse backgrounds., • Ability to work nights, weekends, holidays, and late-night service periods as required by the business. Physical & Professional Requirements • Ability to stand and remain active for extended periods during service., • Ability to move throughout the restaurant and guest areas as required., • Ability to safely handle guest coats and personal belongings., • Ability to communicate clearly in a busy restaurant and nightlife environment., • Maintain consistent professional grooming, hygiene, uniform, and presentation standards throughout the shift. Service Expectations A NORTE Host is expected to understand that hospitality begins before the guest reaches the door and continues until the guest has left the property. Every arrival should feel acknowledged. Every interaction should feel intentional. Every departure should leave the guest with a positive final impression. Hosts are expected to know who is coming, recognize who has arrived, understand relevant guest preferences, communicate that information to the team, and help create a personalized experience that encourages guests to return. The Host is not simply responsible for seating guests—the Host is responsible for managing the guest's first impression, supporting their experience throughout the visit, and delivering their final impression of NORTE.

We are seeking an energetic and friendly Cashier/Phone Order Taker to join our dynamic team! In this role, you will be the welcoming face of our establishment, providing exceptional customer service both in person and over the phone. This position offers an exciting opportunity to be part of a lively hospitality environment where your attention to detail and guest relations skills will shine. All positions are paid, reflecting our commitment to valuing your contribution from day one. Responsibilities Greet guests warmly upon arrival and assist with their needs in a courteous manner Answer guest inquiries regarding menu items, specials, or services with enthusiasm and clarity. Be able to learn our menu in a timely manner Take cash, credit and other types of payments with accuracy Take phone orders efficiently and accurately using Toast POS in a friendly, informative manner Collaborate with coworkers to ensure guest satisfaction and smooth service and not be afraid to ask coworkers questions Be able to multitask without compromising timeliness and accuracy, Ability to handle multiple tasks efficiently in a fast-paced environment and work independently Maintain cleanliness and organization at the cashier station to promote a welcoming environment Experience with restaurant POS Toast is highly desirable Knowledge of restaurant operations is a plus but not mandatory

Host Responsibilities: • Take takeout orders., • Hand out takeout orders to delivery drivers., • Greet guests and escort them to their tables., • Answer incoming phone calls.

Friendly and professional Host/Reservationist with experience greeting guests, managing reservations, answering phone calls, and ensuring excellent customer service. Skilled in coordinating seating arrangements, handling customer inquiries, and maintaining a welcoming atmosphere in a fast-paced restaurant environment.