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Overview We are seeking a motivated and customer-focused Associate to join our dynamic team. In this role, you will be responsible for providing exceptional service to our customers while assisting them with their shopping needs. The ideal candidate will possess strong communication skills, a passion for retail, and the ability to work effectively in a fast-paced environment. Duties • Greet customers warmly and assist them in finding products that meet their needs., • Provide product demonstrations and detailed information to enhance customer experience., • Maintain an organized and visually appealing sales floor by stocking merchandise and ensuring displays are well-maintained., • Handle cash transactions accurately using the POS system while adhering to cash handling procedures., • Supervise and train new sales staff as needed, fostering a collaborative team environment., • Utilize retail math skills to assist with inventory management and stock levels., • Address customer inquiries and resolve issues promptly to ensure satisfaction., • Collaborate with team members to achieve sales goals and maintain store standards. Qualifications • Previous experience in retail or customer service is preferred but not required., • Strong communication skills with the ability to engage effectively with customers., • Basic math skills for handling transactions and inventory management., • Familiarity with POS systems is advantageous., • Bilingual candidates are encouraged to apply, as this can enhance customer interactions., • Ability to work flexible hours, including evenings and weekends as needed.

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We are seeking a friendly, detail-oriented Customer Service Representative to provide excellent support to our customers. The ideal candidate will handle inquiries, resolve issues efficiently, and ensure customer satisfaction with every interaction. Key Responsibilities: Respond promptly to customer inquiries via phone, email, chat, or in person. Provide accurate information about products, services, and company policies. Resolve customer complaints and issues in a professional and timely manner. Maintain customer records and document interactions in the system. Process orders, forms, and applications accurately. Follow up with customers to ensure their needs are met and satisfaction is achieved. Collaborate with other departments to address complex or escalated issues. Continuously update knowledge of company products and promotions. Qualifications: High school diploma or equivalent; associate’s or bachelor’s degree preferred. Proven experience in customer service or a related field is an advantage. Excellent communication and interpersonal skills. Strong problem-solving and multitasking abilities. Proficiency in basic computer applications and CRM systems. Positive attitude, patience, and empathy when dealing with customers.

We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for customers, providing exceptional service, answering inquiries, resolving issues, and ensuring a positive customer experience across all communication channels. Key Responsibilities: • Respond promptly to customer inquiries via phone, email, chat, or in person., • Provide accurate information about products, services, and policies., • Resolve customer complaints and issues efficiently while maintaining a professional and empathetic attitude., • Process orders, forms, applications, and requests accurately., • Keep records of customer interactions, transactions, comments, and complaints., • Collaborate with other departments to ensure customer satisfaction and problem resolution., • Follow up with customers to ensure their needs are met and issues are resolved., • Maintain up-to-date knowledge of company products, promotions, and procedures., • Meet performance goals related to response time, customer satisfaction, and call handling. Qualifications: • High school diploma or equivalent, • Proven experience in a customer service or call center role., • Excellent verbal and written communication skills., • Strong problem-solving and multitasking abilities., • Proficient in computer systems and CRM software., • Positive attitude and ability to remain calm under pressure., • Strong attention to detail and organizational skills. Working Conditions: • Full-time position, • Remote and Hybrid Benefits: • Competitive pay, • Health, dental, and vision insurance, • Paid time off and holidays, • Opportunities for career growth and training

Are you someone who loves working with people, thrives in a team environment, and is motivated by growth? At Fifth Avenue Group, we’re looking for ambitious individuals who want to build a career in sales and customer relations, not just find another job. We believe in developing talent from within — providing hands-on coaching, leadership training, and clear advancement paths. Whether you’re coming from hospitality, retail, or customer service, we’ll help you translate your people skills into professional success. ⸻ What You’ll Do - Engage with customers and business clients to provide exceptional service and tailored solutions. - Manage customer accounts, handle inquiries, and ensure client satisfaction. - Work closely with the sales and leadership teams to drive campaign performance. - Learn how to train, coach, and motivate others as you progress. - Contribute to a fun, team-driven environment focused on collaboration and success. ⸻ What We Offer - Hands-on training in sales, communication, and leadership development. - A positive, people-first culture that values growth, teamwork, and recognition. - Performance-based advancement — your results determine your success, not seniority. - Travel and networking opportunities for high-performing team members. - A chance to be part of a company that’s growing — and helps you grow with it. ⸻ We’re Looking For - Strong communication and interpersonal skills. - A great attitude and desire to learn. - Team-oriented with a passion for helping others. - Experience in hospitality, retail, or customer service is a plus — but not required.

For more than 30 years, TaxVance has been serving our community with care, trust, and dedication. What began as a family-based service has grown into a mission-driven company committed to helping individuals, families, and small businesses thrive. We go beyond tax preparation — providing support with bookkeeping, financial guidance, and immigration-related documentation to ensure our community feels seen, supported, and empowered. Our team understands the challenges many face navigating complex financial and legal systems, which is why compassion, respect, and cultural understanding are at the heart of everything we do. At TaxVance, our promise is simple: to stand alongside our clients as partners in their growth and peace of mind. Whether it’s filing taxes, supporting a business, or helping families with immigration paperwork, we are here to uplift, guide, and create lasting impact. Role Overview: We are seeking a proactive and empathetic Customer Service Representative (CSR) to join our team. As the first point of contact for clients, you will handle inquiries, resolve issues, and ensure a smooth customer experience from start to finish. Your role will be essential in building trust, strengthening client relationships, and supporting the growth of TaxVance. Key Responsibilities: • Serve as the primary point of contact via phone, email, chat, and social media., • Respond to client inquiries regarding tax filings, bookkeeping, and general service questions., • Assist clients in navigating the TaxVance platform, uploading documents, and completing forms., • Escalate complex cases to tax specialists or managers while ensuring follow-up., • Track client interactions and maintain accurate records in CRM/automation systems., • Identify common issues and provide feedback to improve customer experience and workflows., • Uphold professionalism, empathy, and discretion in all communications. Qualifications • Required:, • Previous experience in customer service, call center, or client-facing role., • Excellent communication skills in English and Spanish (bilingual)., • Strong organizational skills and attention to detail., • Comfort using digital tools (CRM, email, chat platforms, cloud storage)., • Ability to remain calm and empathetic under pressure., • Preferred:, • Experience in financial services, tax preparation, or bookkeeping support., • Familiarity with automation platforms (e.g., Make.com, n8n, or similar)., • Knowledge of U.S. tax basics is a plus. What We Offer • Competitive base salary + performance incentives., • Training and professional development opportunities., • Growth path into specialized financial service or operations roles., • Being part of an innovative, community-focused company on a mission to simplify finance. At TaxVance, our promise is simple: to stand alongside our clients as partners in their growth and peace of mind. Whether it’s filing taxes, supporting a business, or helping with immigration paperwork, we are here to uplift, guide, and create lasting impact in our Latinx community for years to come. Apply today!