ModernMD Urgent Care

JOB TITLE: Patient Care Coordinator STATUS: ☐ Exempt ☒ Non-Exempt DIRECT REPORTS: ☐ YES ☒ NO REPORTS TO: Operations Program Manager CLINICAL: ☒ YES ☐ NO DEPARTMENT: Operations JOB SITE: All MMD Centers ** PRIMARY PURPOSE** Represent the company as the center’s first point of contact, greeting patients and key stakeholders upon entry into the center and via phone and digital communications. Accurately complete patient registration, insurance verification and patient collections. Drive a positive patient experience through execution of clinical and administrative duties. ** ESSENTIAL JOB DUTIES** Primarily accountable for specific functions and results. Ranked by descending order of importance. Not exhaustive and subject to change as necessary RANK ESSENTIAL FUNCTION DESCRIPTION Clinical Responsibilities Approximately 80% 1. Greet patients upon entering the center. 2. Register patients for visits carefully and efficiently. 3. Verify patient insurance and collect patient payments accurately. 4. Answer and route phone calls, taking and delivering messages as needed. 5. Respond to and resolve patient questions and issues, as needed. 6. Document patient information in the EMR accurately and completely. 7. Direct patient throughput and flow in the waiting area, engaging in patient service recovery, as needed. Administrative Responsibilities Approximately 15% 1. Organize office supplies at the front desk according to company best practice, restocking as needed. 2. Ensure the cleanliness and appearance of the waiting area for patients. 3. Complete daily procedure checklists. 4. Maintain 100% compliance with company trainings and policies. 5. Welcome new team members and provide support, as needed. 6. Engage in local marketing and marketing events, as needed. 7. Respond to and execute on email communications timely. Additional Responsibilities/Cross-Training Approximately 5% 1. Assist with intake duties when back-office staff are not available, including but not limited to: a. Collecting vitals, physical stats, and medical history. b. Performing point-of-care testing. c. Retrieving lab and ancillary test results for review by provider. d. Documenting any clinical services performed in the EMR. e. Ensuring patients are roomed, examined, and discharged timely. 2. Additional responsibilities as assigned. LICENSES & CERTIFICATES N/A – No licenses or certifications required. ** ** ** EDUCATION, COMPETENCIES & EXPERIENCE** 1. High school diploma or equivalent (minimum required). 2. Minimum of one (1) years’ experience working in a customer service setting, preferably in healthcare. 3. Strong customer service skills with a friendly and positive/enthusiastic presentation. 4. Strong attention to detail while maintaining a high level of organization. 5. Ability to work effectively with multiple managers and key stakeholders in a fast-paced environment. 6. Excellent interpersonal, communication, and diplomacy skills – team player who takes initiative and maintains a professional demeanor across all interactions. 7. Fluency in Spanish, Bengali, Arabic, Creole, French, or Hindi, a plus. ** PHYSICAL DEMANDS** Computer work which may require repetitive motions and remaining in a stationary position for extended periods of time Positioning, transporting, and/or installation of equipment or materials with weight load of up to 25lbs Traverse across different areas of the office/clinic and/or to different office/clinic locations Observation of details at close range (within a few feet of the observer) ** EQUAL EMPLOYMENT OPPORTUNITY STATEMENT** ModernMD is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ModernMD makes hiring decisions based solely on qualifications, merit, and business needs at the time. EMPLOYEE ACKNOWLEDGEMENT I have reviewed this job description and understand all my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the job description. If I have any questions about job duties not specified in this description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the Human Resources staff. I further understand that future performance evaluations and merit increases to my pay are based on my ability to perform the duties and responsibilities outline in this job description to the satisfaction of my immediate supervisor.

Summary Description: NextWave Academy is seeking an Academy Administrator to help us forward our mission of providing high-quality safety and occupational training. The ideal candidate is bilingual English-Spanish and has a background in office administration and who excels at customer service. The position requires computer skills (Microsoft Office / Google Workspace), administrative skills, and the ability to multitask. This is an in-office role located in New York City. Responsibilities: The Academy Administrator will: - Assist with processing and maintaining Academy course records and student records - Answer, route, and assist with incoming phone calls - Attend to shared office inboxes and respond to emails - Welcome and help clients who come to the office - Perform office tasks, including data entry, printing materials, and mailing documents - Be generally knowledgeable about office processes and policies Ideal Candidate Qualities: - English-Spanish language - Microsoft Office Suite / Google Work Suite - Strong written and verbal communication skills - Attention to detail - Excellent organizational skills - Ability to schedule, facilitate, and problem solve - Strong customer service - Courteous and confident A Plus: - Experience in the fields of occupational health and safety, construction, or the skilled trades - Experience working with NYC or other governmental departments, agencies, or services Job Type: Full-time, in office role

Job Overview: Global is seeking an organized and detail-oriented Office Manager to join our growing team. The position will support the firm in all aspects of office management and operations and plays crucial role in maintaining the smooth and efficient operation in our company. In this role, you will be the primary point of contact for all customer inquiries, responsible for data entry, and various administrative tasks, ensuring that all office functions run seamlessly. If you're proactive, have strong communication skills, and thrive in a fast-paced setting, we want to hear from you! Key Responsibilities: Phone Management: Answer, screen, and direct phone calls. Take detailed messages and ensure timely follow-up. Call and follow up with leads. Be point of contact for clients and new prospects. Data Entry & Record Keeping: Input and maintain accurate data into systems. Update and manage files, records, and documents. · General Administrative Support: Manage office schedules, appointments, and meetings. Prepare reports, presentations, and meeting agendas as needed. · Assistant to VP. Assistant to the VP of Marketing & Sales when needed. Assist with schedule, calls, and any email communication as needed. Communication & Coordination: Facilitate communication between departments, clients, and vendors. Assist in preparing email communications, presentations, and webinars as needed. Qualifications: Experience Bachelor’s degree in business administration, Management, or a related field preferred Experience in an office or administrative role preferred. Strong verbal and interpersonal communication skills with the ability to interact professionally with clients, business associates, and external partners Excellent organizational skills and attention to detail. Ability to multitask and prioritize in a fast-paced environment. Ability to maintain confidentiality and handle sensitive information. Proficiency in Microsoft Office Suite (Word, Excel, Outlook), CRM, and other office software. Why Join Us? Global Financial gives you the opportunity to contribute to the growth and development of a dynamic company. A supportive and collaborative work environment encouraging growth and collaboration. Competitive salary based on experience with ability to earn commissions. Full time in our NYC office. PTO, Holiday pay, and discretionary bonuses based on performance.

Overview We are seeking a highly organized and detail-oriented Secretary to join our team at Golds Plumbing! The ideal candidate will play a crucial role in ensuring the smooth operation of our office by managing administrative tasks, supporting staff, and providing excellent customer service. This position requires strong communication skills, proficiency in software applications, and the ability to multitask effectively. Responsibilities - Manage and organize office files, ensuring all documents are accurately filed and easily retrievable. - Handle incoming phone calls and inquiries with professionalism, directing them to the appropriate personnel as needed. - Assist in scheduling appointments and maintaining calendars for staff members. - Utilize QuickBooks for basic accounting tasks and financial record-keeping. - Perform proofreading of documents to ensure accuracy and clarity before distribution. - Maintain office supplies inventory and place orders as necessary to ensure smooth operations. - Provide administrative support to various departments as required, including data entry and document preparation. - Communicate effectively with clients and visitors - Experience - Proven experience as a Secretary or in a similar administrative role is preferred. - Proficiency in using computer systems and software applications, especially QuickBooks. - Strong organizational skills with attention to detail for accurate file management and document preparation. - Excellent verbal and written communication skills to interact effectively with team members and clients. - Ability to work independently as well as collaboratively within a team environment. If you are passionate about providing exceptional administrative support and thrive in a dynamic workplace, we encourage you to apply for this exciting opportunity! Job Type: Full-time Pay: $21.00 - $35.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance Paid time off Schedule: 8 hour shift Day shift Monday to Friday Morning shift Experience: Secretary: 1 year (Preferred) Ability to Commute: Long Island City, NY 11101 (Required) Ability to Relocate: Long Island City, NY 11101: Relocate before starting work (Required) Work Location: In person

Christo Fifth Avenue - Curly Hair Salon NYC is a premier beauty salon dedicated to providing our clients with top-notch services in a luxurious and welcoming environment. We pride ourselves on offering a professional yet friendly atmosphere where our team works together to ensure each client has an exceptional experience. We are looking for a motivated and professional Salon Receptionist to join our dynamic team. Position Overview: As a Salon Receptionist, you will be the first point of contact for our clients, creating a positive and welcoming first impression. You will play a key role in managing the daily operations of the salon, including booking appointments, greeting clients, handling inquiries, and ensuring smooth communication between clients and salon staff. You should be a team player, organized, and dedicated to maintaining the highest level of customer service. Key Responsibilities: Greet clients upon arrival, ensuring they feel welcome and valued. Answer phone calls and respond to email inquiries, scheduling appointments, and assisting clients with their requests. Maintain an organized appointment calendar, ensuring that appointments are properly scheduled and confirmed. Process client check-ins and check-outs, handling cash and payments accurately. Handle client complaints and concerns in a professional and efficient manner. Maintain the cleanliness and organization of the reception area and salon environment. Promote and inform clients about services, special offers, and products available at the salon. Assist with inventory management and restocking of products. Work collaboratively with salon staff to ensure a smooth operation of services and client satisfaction. Perform additional administrative tasks as needed, including managing salon files, keeping client records up-to-date, and handling other office-related duties. Qualifications: Minimum of 2 years of experience as a receptionist or in a customer service role, preferably in a salon or beauty industry setting. Strong communication and interpersonal skills. Exceptional organizational skills with the ability to multitask in a fast-paced environment. Proficient in using salon booking software, Microsoft Office, and basic computer skills. Positive attitude, professional demeanor, and strong attention to detail. Ability to remain calm and effective under pressure. Knowledge of salon services and industry trends is a plus. Ability to work flexible hours, including evenings and weekends, as needed. Benefits: Competitive pay with performance-based incentives. Employee discounts on salon services and products. Opportunities for career growth and development within the company. Positive and supportive work environment.

About Us: Laveli NY and Laveli NJ is a high-end salon in New York City and New Jersey, known for delivering exceptional beauty services in a sophisticated environment. We pride ourselves on our commitment to excellence, both in service and in our work environment. Position Overview: We are seeking an experienced and polished Receptionist to join our elite team. The ideal candidate will possess a blend of professionalism, superior customer service skills, and salon industry experience. You will be the first point of contact for our clients, ensuring a seamless and welcoming experience from arrival to departure. Your role will involve managing appointments, providing excellent customer service, and supporting the smooth operation of the salon. Key Responsibilities: Calendar Management: Efficiently schedule, reschedule, and confirm appointments for clients and stylists, ensuring optimal use of salon resources and minimal wait times. Customer Service Excellence: Greet clients warmly, address their inquiries, and provide a high level of service throughout their visit. Handle any issues or special requests with professionalism and a positive attitude. Administrative Support: Manage phone calls, emails, and other correspondence with efficiency and discretion. Handle check-ins and check-outs, process payments, and maintain accurate records. Operational Efficiency: Ensure the reception area is clean, organized, and well-stocked with necessary supplies. Assist with inventory management and order supplies as needed. Qualifications: Experience: Minimum of 1-2 years of experience as a receptionist, preferably in a high-end salon or luxury service environment. Salon Knowledge: Familiarity with salon services, products, and industry trends is essential. Skills: Exceptional communication and interpersonal skills. Proficiency in calendar management software and point-of-sale systems. Strong organizational abilities and attention to detail. Appearance: Professional, polished, and well-groomed appearance in line with the salon's high standards. Flexibility: Ability to work evenings and weekends as required. What We Offer: Pay: $15.00 - $17.00 per hour - A dynamic and supportive work environment. - Discounts on salon services and products. Laveli Salon NY is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Types: Full-time, Part-time Pay: $15.00 - $17.00 per hour Schedule: 10 hour shift Monday to Friday Weekends as needed Experience: Customer service: 1 year (Preferred) Ability to Commute: New York, NY 10023 (Required) Work Location: In person