Call Handler

Job Title: Phone Operator Location: Mr. Broadway Position Overview: We are looking for a highly organized and customer-service-driven Phone Operator to manage incoming calls, handle Uber Eats and DoorDash orders, and assist with takeout and delivery orders for our busy restaurant. The ideal candidate will be detail-oriented, possess strong multitasking abilities, and maintain a friendly and professional demeanor while ensuring that all customer orders are handled with accuracy and efficiency. Key Responsibilities: Answer and manage high-volume restaurant phone calls professionally, assisting customers with takeout orders, reservations, and inquiries. Process and coordinate orders from third-party platforms (Uber Eats, DoorDash, etc.), ensuring accuracy and timely communication with the kitchen and delivery personnel. Provide exceptional customer service by answering menu questions, resolving customer concerns, and confirming order details. Coordinate with kitchen staff to ensure all takeout and delivery orders are prepared correctly and promptly. Manage order flow during peak hours while maintaining a calm and organized work environment. Ensure accuracy in entering all orders into the point-of-sale system. Assist in packaging orders as needed and communicating pick-up times to customers. Requirements: Previous experience in a high-volume restaurant or call center is preferred. Familiarity with Uber Eats, DoorDash, and other third-party delivery platforms. Strong multitasking skills and ability to manage multiple phone lines and orders simultaneously. Excellent verbal communication skills with a professional phone etiquette. Strong attention to detail and accuracy in order processing. Ability to remain calm and efficient during busy shifts. Benefits: Competitive hourly wage. Flexible scheduling. Opportunities for growth and advancement within the company. Employee meals and discounts. If you are a quick thinker with excellent communication skills and a passion for customer service, we’d love to hear from you!

We are hiring for new openings Requirements: - Ability to build rapport with clients - Positive and professional demeanor - Ability to prioritize and multitask Job description We are seeking a Customer service representative to join our team! You will be responsible for helping customers by providing service information and resolving issues. - Handle customer inquiries and complaints - Provide information and services - Making sure the area is safe and secure - Answering phone calls Benefits - Paid Vacation - Medical - Health - Paid Sick time

Description: Architectural Grille, a Division of Giumenta Corporation, located at 42 Second Avenue, Brooklyn, NY, 11215 is a family-owned and operated manufacturing company that has been in business since 1945. We are currently seeking to add a Business Development/Logistics/Customer Service member to our growing team. Architectural Grille presents at several trade shows in the United States. We are seeking an additional team member to join us who can assist with logistical coordination and representation of our product. Additional projects will be provided when not working on trade show projects. This role required heavy client, staff, and outside vendor interaction. Please note this is an ON-SITE position: Monday - Friday 8:00AM to 4:30PM Salary: $70,000 Duties/Responsibilities: · Assist in the logistics of trade shows, including travel booking, marketing materials to be sent before the show, shipping coordination, booth booking, load in / load out, contracts, and general logistics. · Trade shows would require travel 5 to 10 times a year. This may increase if more trade shows are added. Coordinate meetings for trade shows or events where requested. Follow-up of attendees from the trade show Create campaigns in Salesforce as needed (training will be provided) Manage our sample fulfillment database (Material Bank) to ensure all sample requests are fulfilled and followed up on. (training on this application will be provided). Book Architect/ Designer presentations · Quote follow-up via email and phone calls to discuss the status of the projects. Visit local clientele when applicable. · Assisting with take-offs when needed. Track and document activity in Salesforce. · Working on special projects may include marketing and our website. Additional duties as needed Able to think one step ahead and is proactive. Detail orientated · Communicate with clients and represent the brand to elevate the customer experience. · Ability to work on projects alone and with a team. · Ask questions when something is unknown. · Ability to problem solve and think outside the box. Qualifications/Requirements: A minimum of 2 – 3 years of experience Experience working and coordinating logistics for trade shows Detail orientated and organized. Computer experience MS Outlook and Excel Blueprint reading is a plus but not required. Salesforce experience is a plus but not required. Sheet metal knowledge/experience is a plus but not required. Neat and organized Ability to work in a team atmosphere. Ability to communicate clearly and concisely to achieve the intended objective. Working Conditions: Clean Environment Eyes may be strained during the day. Americans with Disabilities Specifications: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Introductory Period: 90 Days After Thirty Days: · Health Care · Paid Holidays Paid Time Off (PTO): · Beginning 1/1 after completion of six months: 10 PTO’s · Beginning 1/1 after completion of two years: 12 PTO’s · Beginning 1/1 after completion of three years: 13 PTO’s · Beginning 1/1 after completion of four years: 14 PTO’s · Beginning 1/1 after completion of five years: 15 PTO’s · Beginning 1/1 after completion of six thru nine years: 20 PTO’s · Beginning 1/1 after completion of 10 years plus: 25 PTO’s After One Year: · Ability to contribute to the company 401(k) plan. · Safe Harbor Plan 3% of your salary · Profit Sharing Plan Other Opportunities: · Year-end performance bonus (if warranted) · Annual increase (if warranted) · Transit Check · Voluntary Benefits from Extensis (Dental Plan, Vision Plan, Short Term Disability, Beyond Perks, Term Life Insurance, Flexible Spending, Long Term Disability, Credit Union, Group Home/ Auto Insurance, Critical Illness Insurance, Pet Benefit Plan, Section 529 College Savings, Prepaid Legal Services and Aflac)

We are hiring for new openings Requirements: - Ability to build rapport with clients - Positive and professional demeanor - Ability to prioritize and multitask Job description We are seeking a Customer service representative to join our team! You will be responsible for helping customers by providing service information and resolving issues. - Handle customer inquiries and complaints - Provide information and services - Making sure the area is safe and secure - Answering phone calls Benefits - Paid Vacation - Medical - Health - Paid Sick time

We are the NY division of a global FORTUNE 500 company, publicly traded on the NYSE. Since 1951 we have successfully assisted union workers with their benefit packages. They are requesting our services and we are responding to their requests. There is no cold calling, soliciting or prospecting. We work with "blue collar" workers such as teachers, constructions workers, nurses, home health aids, electricians, actors, MTA workers and many more. Since the Corona virus began, we have gone 100% remote and our company has grown over 38%! We are looking to grow again this year by continuing to hire, train and promote our new remote hires. To accomplish this, we seek applicants who want a career position with an option of being groomed into management. TO APPLY YOU MUST LIVE IN EITHER: NY or NJ. Ask yourself: Are you a “people person”? Can you work remotely (from home or elsewhere) while being part of a team? Are you organized and can you multitask? If you answered “Yes” to the above questions, please continue to read…. You must: Have a good work ethic Be coach-able and goal orientated Have integrity & ethics and pass a background check Possess excellent communication skills Want a "career" position, not just a "job", which offers promotions to management (optional) Bi-lingual not a requirement but a PLUS! (We do have Spanish speaking clients.) Be authorized to work in the United States We offer: • Initial and continuous training with an ongoing mentor • Benefits after 90 days including union membership • Stock options • Health benefits available • Promotions based on results not seniority for remote workers • Yearly incentive trip for 2 • Weekly productivity bonuses for remote workers All accepted applicants will be contacted back via email within 24-48 hours to schedule an initial virtual ZOOM interview as we need to fill these positions immediately.