Cruise Guest Experience Coordinator - NYC Water Cruises Pier 36 - New York

We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. As an Account Manager II, Desk Based, you will drive new customer acquisition and revenue growth across an assigned territory.

From concepting to development to execution, this position requires an experienced and resourceful candidate who is proficient in managing multiple workstreams, excels in client management, communication, creative writing, and organizational skills, is a critical problem solver, and has an exceptional attention to detail. \n \n The Account Manager will be working directly with our Creative Directors and Account Directors as they ideate, pitch and sell programs to clients. This role will take client objectives and KPIs and translate them into creative marketing solutions in an award-winning environment. Then, help bring our programs to life by working alongside a skilled in-house art and production team, communicating daily with our clients and their partners. \n \n This role will support Account Directors on complex programs and lead select projects. \n \n When acting as an account lead, this candidate will manage all mission critical documents, is responsible for every assigned member of the project team, and is the lead client liaison during the project lifecycle. They own the day-to-day execution, timelines, and deliverables with oversight from the Account Director and Creative Director. \n \n This candidate must be a proficient administrator and self-starter, work well under pressure, and have exceptional people skills. They must be an effective project manager, overseeing multiple workstreams, key team members, and timelines. They are expected to proactively identify risks that should be escalated to their Creative Director and Account Director. \n We seek candidates who are culturally savvy in tune with the worlds of art, design, fashion, music and travel. \n Candidate must have 5-7 years of relevant work experiences including 2-3 years as a project manager. Previous experience should include creative strategy and copywriting within the luxury, media, and hospitality sectors. Editorial background is considered a positive attribute. \n \n This role is Monday through Friday, 10:00am to 6:00pm, with early mornings and/or late evenings a few days per week as the business requires. You must be willing to work a flexible schedule. \n \n This is a creative environment lead by ideas and design. \n \n Job Responsibilities Include: \n\n • Partner with Account Directors on the development and presenting of Conceptual Decks and Toolkits and other communication documents that provide creative guidance for new and existing opportunities and initiatives for our clients. At times, you will have the opportunity to lead select Conceptual Decks and Toolkits working directly with our Creative Directors. This is to include distilling the client brief for our team, participating in effective brainstorms, ideation of concepts, research into client or project landscape, mood boarding, and copywriting.\n, • Manage projects and initiatives under the oversight of Account Director. Managing the full project lifecycle including kickoff, timelines, client feedback, budget tracking, invoicing, project deliverables, and recap. Managing the assigned project team members and their deadlines. Understanding the clients business and brand to ensure briefs match client needs. Escalate risks, delays, budget concerns, or client challenges in real time as they arise.\n, • Draft contracts and ensure they are executed in a timely manner. Account Directors review contracts and Founders approve final terms.\n, • Managing invoicing and payments with Gathery Finance and ensure the timely payment.\n, • Manage weekly call agendas, notes and recaps for assigned projects and initiatives.\n, • Managing, copywriting and developing select critical documents throughout pitches and programs including Creative Decks, Timelines, Brand Ambassador Manuals, Sponsor Documents and other account documents. Oversee internal team to generate timelines and activation deck updates. Enabling internal WIP touch bases with Co-Founders or Creative leads with ample time for feedback and edits prior to client presentations.\n, • Ideate and lead key program partnerships including talent and sponsors.\n, • Lead the creation of recap decks gathering metrics from all key stakeholders.\n, • Award submissions and website materials selection, copy, etc. on assigned projects.\n, • Assist with other projects such as helping develop the company's blog, social media, and agency's marketing and PR efforts.\n\n \n Salary: 90k-100k (dependent on experience) \n \n If you feel you are qualified for this position, please apply directly to careers@thegathery.com with a link to your portfolio (if applicable), including writing samples, and attach your resume.

\n • Location: Pennsylvania Plaza New York NY (Onsite)\n, • Employment Type: 12 + month contract to (hire + multi-extension capability)\n, • Rate: 60.00 /hr. W2 \nRole Overview\n \n \nThe Account Manager (Digital Political & CTV Advertising) will align directly with Advertising Sales representatives to deliver seamless end-to-end account management, media planning, and campaign execution. This role acts as the primary day-to-day contact for political clients and agency partners, managing the complete post-sale lifecycle—from RFP responses and campaign kick-offs to real-time performance optimization, programmatic troubleshooting, and final reporting reviews.\n \n \nThis is a fully onsite position suited for a highly detail-oriented, task-driven professional with deep expertise in Connected TV (CTV), programmatic media, and the fast-paced dynamics of political advertising cycles.\n \n \nKey Responsibilities\n \n \nAccount & Campaign Management\n \n \n\n • Sales Alignment & Support: Partner directly with Sales reps to provide comprehensive account support, including responding to RFPs, developing custom media plans, leading post-sale kick-off meetings, and managing overall campaign execution.\n, • Client Engagement: Serve as the lead point of contact for day-to-day client communication, providing exceptional service, managing expectations, and resolving campaign issues in a timely manner.\n, • Campaign Operations & Optimization: Manage campaign launch timelines, monitor pacing and performance against established KPIs, and deliver continuous optimization recommendations to drive campaign renewals and upsells.\n, • Cross-Functional Coordination: Communicate campaign requirements and client objectives to internal Operations, Product, and Marketing teams to ensure smooth campaign execution and custom solution ideation. \nStrategy, Reporting & Growth\n \n \n\n • Performance Insights & Analytics: Generate detailed campaign insights, mid-flight updates, and post-campaign performance reviews to highlight key learnings and demonstrate ROI.\n, • Platform Expertise: Maintain in-depth knowledge of advanced digital and CTV ad products, serving as a trusted resource for clients on industry best practices and emerging programmatic tactics.\n, • Client Onboarding & Education: Onboard new political clients and agency partners, proactively guiding them through platform capabilities, targeting specs, and optimal campaign strategies.\n, • Financial Impact: Monitor campaign spending and delivery to drive revenue retention and contribute positively to annual sales growth goals. \nRequired Qualifications & Skills Core Requirements\n \n \n\n • Workplace Schedule: 100% Fully Onsite.\n, • Education: Bachelor’s degree in Advertising, Marketing, Communications, Business, or a related field.\n, • Account Management Experience: 5+ years of experience within an Advertising Sales organization, with a strong emphasis on post-sale Account Management and media planning.\n, • Digital Political Experience: Demonstrated experience managing digital political ad campaigns, issue advocacy groups, or political media agencies, with a thorough understanding of political campaign timelines and urgent turnarounds.\n, • CTV & Programmatic Mastery: Deep hands-on expertise in Connected TV (CTV) advertising, programmatic buying/selling mechanics, DSP/SSP platforms, and target audience segmentation. \nInterpersonal & Operational Competencies\n \n \n\n • Client-Facing Presentation: Excellent written and verbal communication skills with a proven track record of presenting to clients and leading executive-level meetings.\n, • Task & Deadline Management: Highly organized and task-driven, with the ability to prioritize and execute multiple fast-moving deliverables under tight deadlines. Problem Solving & Attention to Detail: Exceptional analytical skills, meticulous attention to campaign performance metrics, and a proactive approach to troubleshooting. \n#IND\n \n

Job DescriptionCHEF-IN-TRAINING [Restaurant Team Member] $17- $18 / hour depending on experience + $2-3/hour in tips + MORE BENEFITS! ABOUT THE ROLE: The next generation of chefs are evolving in DIG restaurants. Our scratch based kitchens are built around people with a true passion for real good food. We teach individuals who are excited to share their enthusiasm for food and transform them into skilled chefs. You will advance and gain the ability to work with food, develop leadership skills, and stay sharp in our fast-pace culinary environment. If you are seeking a community where education, purpose, and taste matter, we encourage you to join our fa(r)m. YOU WILL: • Prep, mix, and cook vegetables, proteins, grains etc using recipes as a guide and taste buds for validation., • Gain exposure to different stations within the DIG kitchen including but not limited to garde manger, grill, roast, market line, guest concierge and delivery/packout., • Speak to current menu offerings, seasonality, and ingredients with guests - making their day as you provide them with a delicious scratch-made meal (aka: marketbowl)., • Work to support the team during peak and off peak service, by pitching in wherever and whenever necessary., • Multi-task and move in the kitchen for extended periods of time. These physical requirements may be accomplished with or without reasonable accommodations., • Help to maintain the “A” lettergrade by following Department of Health and DIG food safety standards., • Demonstrate professional maturity and strictly uphold DIG’s anti-discrimination & anti-harassment policies., • Go home feeling fulfilled knowing you are a part of a bigger mission to rebuild the food system. YOU HAVE: • A passion for real, good food and a desire to learn culinary practices and skills., • The ability to demonstrate and execute a strong work ethic., • The ability to perform physical requirements of the position (frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds). These physical requirements may be accomplished with or without reasonable accommodations., • The ability to perform other physical requirements such as seeing, hearing, speaking, reaching, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations., • A team-oriented focus. You have a deep appreciation for the people you work with and help to support the restaurant’s success., • Excellent communication skills, both verbal and written., • A desire to create exceptional employee & guest experiences., • An eye for detail and solving challenges., • A desire for growth in our brigade. WORK PERKS: Aside from the standard job description fare (competitive pay) we also offer: • Opportunities for GROWTH in a TEAM environment, • Competitive Pay & potential to earn tips, • Paid Time Off, • 401K programming, • Parental leave, • Thanksgiving, Christmas and other Holidays Off, • Flexible Scheduling: Part Time and Full Time Hours, • Complimentary DIG lunch everyday, • Commuter Benefits ABOUT US: To learn more about our mission and food please visit our website at: https://www.diginn.com/mission NOTE: DIG believes in the power of a shared table to bring people together as we are committed to building a culturally inclusive team. Female, LGBTQ+, BIPOC, and diverse candidates are encouraged to apply Additional Role Note: The duties of this position may change from time to time. DIG reserves the right to add or delete duties and responsibilities at the discretion of Dig or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. DIG is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, age, ancestry, creed, color, religion, gender, sexual orientation, pregnancy, childbirth, breastfeeding or related condition, unemployment status, gender identity or expression, transgender status or gender dysphoria, marital status, domestic violence, sexual violence or stalking victim status, national origin, citizenship, disability, covered veteran and/or military status, genetic information or predisposing genetic characteristic, familial status as that term is described under the New York State Human Rights Law, caregiver or partnership status as those terms are defined under the New York City Human Rights Law (if you are employed in New York City) or other protected status or any other characteristic as protected under applicable federal, state and local law (“Protected Status”).

Job Description ABOUT ELYSÉE NEW YORK Elysée New York is entering a new chapter as an intimate luxury boutique hotel in the heart of Midtown Manhattan. The hotel blends the elegance of a historic New York residence with the warmth and cultural spirit of a European luxury hotel, delivering a guest experience built on genuine hospitality, considered detail, and quiet discretion. Elysée New York is managed by Crescent Hotels & Resorts, one of North America's leading hospitality management companies. POSITION OVERVIEW Reporting to the Director of Sales & Marketing, the Reservations Manager oversees all reservations functions, inventory integrity, reservation communications and booking quality. This role ensures each guest interaction reflects the Elysée New York luxury experience while supporting revenue optimization and operational excellence. ESSENTIAL JOB FUNCTIONS RESERVATIONS LEADERSHIP • Manage all reservation activity, inventory controls, booking accuracy and reservation standards GUEST COMMUNICATION • Ensure timely, personalized and professional communication after arrival REVENUE AND INVENTORY MANAGEMENT • Partner closely with Revenue Management and Front Office leadership to maximize occupancy and rate performance while protecting the guest experience LEADERSHIP AND TEAM DEVELOPMENT • Recruit, train and coach reservations personnel and establish service expectations QUALITY ASSURANCE AND BRAND STEWARDSHIP • Audit reservations processes and communications to ensure consistency with Leading Quality Assurance and Forbes-level standards, • Conduct regular service observations, departmental inspections, and audits, and lead corrective action when standards are not met, building a level of consistency guests can trust, • Maintain accurate training and quality-assurance documentation, and support pre-opening, reopening, and repositioning initiatives as required, • Maintain flexibility to support the hotel's needs, including mornings, evenings, weekends, and holidays REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Strong leadership presence and a genuine passion for luxury hospitality., • Exceptional verbal and written communication skills, • Understanding of luxury reservations practices, • Strong analytical and organizational capabilities, • Expertise with CRS and PMS platforms, • Attention to detail and guest-centric decision making. REQUIRED QUALIFICATIONS • Bachelor’s degree or equivalent experience, • Minimum three years of hotel reservations, revenue management, front office or rooms division experience, including at least one year of leadership responsibility, • Luxury hotel experience strongly preferred, • Demonstrated experience operating within a Leading Quality Assurance and/or Forbes Five-Star service standards environment is required, • Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays, • Experience opening, reopening, repositioning, or launching a hotel, restaurant, lounge, or new hospitality concept, • Experience preparing teams for Leading Quality Assurance, Forbes, or comparable Five-Star quality assessments, or previous experience with The Leading Hotels of the World or a comparable luxury organization WHY JOIN ELYSÉE NEW YORK AND CRESCENT HOTELS & RESORTS Joining Elysée New York is an opportunity to help shape the re-emergence of a legendary New York hotel and to build a new standard of intimate, personalized luxury hospitality. The Reservations Manager plays a key role in shaping first impressions of Elysée New York and helping define a personalized luxury guest journey from the earliest stage of the booking process. We invite candidates who believe that luxury is defined not by formality alone, but by generosity, discretion, and the ability to make every guest feel genuinely seen, to join us and help build a place where every guest, and every team member, belongs. EQUAL OPPORTUNITY STATEMENT Elysée New York Hotel and Crescent Hotels & Resorts are Equal Opportunity Employers, including Protected Veterans and Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the applicable Know Your Rights notice from the United States Department of Labor.

Job DescriptionCHEF-IN-TRAINING [Restaurant Team Member] $17- $18 / hour depending on experience + $2-3/hour in tips + MORE BENEFITS! ABOUT THE ROLE: The next generation of chefs are evolving in DIG restaurants. Our scratch based kitchens are built around people with a true passion for real good food. We teach individuals who are excited to share their enthusiasm for food and transform them into skilled chefs. You will advance and gain the ability to work with food, develop leadership skills, and stay sharp in our fast-pace culinary environment. If you are seeking a community where education, purpose, and taste matter, we encourage you to join our fa(r)m. YOU WILL: • Prep, mix, and cook vegetables, proteins, grains etc using recipes as a guide and taste buds for validation., • Gain exposure to different stations within the DIG kitchen including but not limited to garde manger, grill, roast, market line, guest concierge and delivery/packout., • Speak to current menu offerings, seasonality, and ingredients with guests - making their day as you provide them with a delicious scratch-made meal (aka: marketbowl)., • Work to support the team during peak and off peak service, by pitching in wherever and whenever necessary., • Multi-task and move in the kitchen for extended periods of time. These physical requirements may be accomplished with or without reasonable accommodations., • Help to maintain the "A" lettergrade by following Department of Health and DIG food safety standards., • Demonstrate professional maturity and strictly uphold DIG's anti-discrimination & anti-harassment policies., • Go home feeling fulfilled knowing you are a part of a bigger mission to rebuild the food system. YOU HAVE: • A passion for real, good food and a desire to learn culinary practices and skills., • The ability to demonstrate and execute a strong work ethic., • The ability to perform physical requirements of the position (frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds). These physical requirements may be accomplished with or without reasonable accommodations., • The ability to perform other physical requirements such as seeing, hearing, speaking, reaching, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations., • A team-oriented focus. You have a deep appreciation for the people you work with and help to support the restaurant's success., • Excellent communication skills, both verbal and written., • A desire to create exceptional employee & guest experiences., • An eye for detail and solving challenges., • A desire for growth in our brigade. WORK PERKS: Aside from the standard job description fare (competitive pay) we also offer: • Opportunities for GROWTH in a TEAM environment, • Competitive Pay & potential to earn tips, • Paid Time Off, • 401K programming, • Parental leave, • Thanksgiving, Christmas and other Holidays Off, • Flexible Scheduling: Part Time and Full Time Hours, • Complimentary DIG lunch everyday, • Commuter Benefits ABOUT US: To learn more about our mission and food please visit our website at: https://www.diginn.com/mission NOTE: DIG believes in the power of a shared table to bring people together as we are committed to building a culturally inclusive team. Female, LGBTQ+, BIPOC, and diverse candidates are encouraged to apply Additional Role Note: The duties of this position may change from time to time. DIG reserves the right to add or delete duties and responsibilities at the discretion of Dig or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. DIG is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, age, ancestry, creed, color, religion, gender, sexual orientation, pregnancy, childbirth, breastfeeding or related condition, unemployment status, gender identity or expression, transgender status or gender dysphoria, marital status, domestic violence, sexual violence or stalking victim status, national origin, citizenship, disability, covered veteran and/or military status, genetic information or predisposing genetic characteristic, familial status as that term is described under the New York State Human Rights Law, caregiver or partnership status as those terms are defined under the New York City Human Rights Law (if you are employed in New York City) or other protected status or any other characteristic as protected under applicable federal, state and local law ("Protected Status").

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at BNY Mellon, Fidelity, or Bank of America, among many other leading organizations in the New York | New Jersey area. Are you eligible? You can apply to Year Up United if you are: • A high school graduate or GED recipient, • Eligible to work in the U. S., • Available Monday-Friday throughout the duration of the program, • Highly motivated to learn technical and professional skills, • Have not obtained a Bachelor? s degree, • You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: • Application Development, • Business Operations, • Banking, • IT Support, • Financial Operations, • Data Analysis, • Project Management, • Network Security & Support, • Customer Success Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at BNY Mellon, Fidelity, or Bank of America, among many other leading organizations in the New York | New Jersey area. Are you eligible? You can apply to Year Up United if you are: • A high school graduate or GED recipient, • Eligible to work in the U. S., • Available Monday-Friday throughout the duration of the program, • Highly motivated to learn technical and professional skills, • Have not obtained a Bachelor? s degree, • You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: • Application Development, • Business Operations, • Banking, • IT Support, • Financial Operations, • Data Analysis, • Project Management, • Network Security & Support, • Customer Success Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.