
Position Overview:
The Floor Manager is responsible for overseeing daily operations on the floor, ensuring excellent customer service, smooth workflow, and staff efficiency. This role acts as a bridge between management, staff, and customers to maintain a positive and productive environment.
Key Responsibilities:
Supervise daily floor operations and ensure service standards are met
Lead, support, and motivate staff to deliver excellent customer service
Handle customer inquiries, complaints, and resolve issues promptly
Monitor staff performance and provide coaching or training as needed
Ensure proper staff scheduling and adequate floor coverage
Maintain cleanliness, organization, and safety of the work area
Coordinate with kitchen or back-of-house teams (for restaurants)
Manage opening and closing procedures
Monitor inventory levels and report shortages
Ensure compliance with company policies and health & safety regulations
Qualifications:
Proven experience in a supervisory or management role (retail, hospitality, or similar)
Strong leadership and communication skills
Excellent problem-solving and customer service abilities
Ability to work in a fast-paced environment
Good organizational and multitasking skills
Flexible availability, including evenings, weekends, and holidays
Work Environment:
Fast-paced and customer-facing setting (restaurant, retail store, or hospitality venue)
Requires standing for long periods and active floor presence
26 Bruckner Boulevard, Mott Haven, The Bronx, 10454, New York

Night club, Meal takeaway, Bar, Restaurant
Hiring on JOB TODAY since April, 2026
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