Greeting Customers: Welcoming customers as they arrive, taking their orders, and providing them with menus if applicable.
Order Taking: Accurately taking food and drink orders from customers either in person or over the phone.
Processing Payments: Handling cash, credit/debit cards, or other forms of payment and providing change or receipts.
Serving Food and Beverages: Delivering prepared food and drinks to customers in a timely manner, ensuring it’s presented well and as ordered.
Maintaining Cleanliness: Keeping the front counter area clean, organized, and well-stocked with necessary items (napkins, utensils, condiments, etc.).
Customer Assistance: Addressing customer questions, special requests, or concerns, and ensuring overall satisfaction with the service.
Coordinating with Kitchen Staff: Communicating orders to kitchen staff and ensuring correct preparation and timely delivery of meals.
Handling Customer Complaints: Managing minor complaints or issues professionally, and escalating more significant concerns to a manager.
Stocking Supplies: Replenishing front counter supplies like napkins, cups, straws, condiments, or baked goods as needed.
The role requires excellent communication, multitasking abilities, and a friendly, customer-focused attitude. Depending on the establishment, some front counter servers may also be asked to help with food preparation or assist with other tasks when needed.
- Experience
- Required
- Employment
- Full-time
133 West 3rd Street, Manhattan, 10012, New York
Restaurant • 1-10 Employees
Hiring on JOB TODAY since January, 2025
Shahs is a nationwide franchise.
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