General Manager | WAKUDA - WAKUDA - Las Vegas

WAKUDA is a modern Japanese fine dining concept created by 50 Eggs Hospitality Group in partnership with two-Michelin-starred Chef Tetsuya Wakuda. Inspired by Tokyo's Golden Gai district, WAKUDA blends traditional Japanese craftsmanship with contemporary luxury hospitality, innovative design, and exceptional cuisine. With established locations in Las Vegas and Singapore, and upcoming openings in Dallas and Macao scheduled for Fall 2027, WAKUDA continues its international expansion, bringing its distinctive approach to modern Japanese fine dining to new markets. WAKUDA is known for its refined cuisine, exclusive omakase experiences, premium wine and sake program, and highly personalized hospitality. Located at The Venetian Resort, WAKUDA Las Vegas delivers a sophisticated dining experience defined by precision, attention to detail, and exceptional service in every guest interaction. Position Overview The Restaurant Manager is a key hospitality leader who oversees daily front-of-house operations, maintains exceptional service standards, develops high-performing teams, and delivers memorable guest experiences at WAKUDA Las Vegas. This position requires an experienced hospitality professional with a strong background in luxury fine dining, exceptional interpersonal skills, operational discipline, and a genuine passion for personalized service. This highly visible, hands-on leadership position requires an active presence in the dining room throughout service. The Restaurant Manager must confidently lead service professionals, anticipate guest expectations, resolve operational challenges, and consistently uphold WAKUDA's luxury hospitality standards. The ideal candidate combines polished hospitality instincts with strong leadership capabilities, attention to detail, and the ability to thrive in a sophisticated, high-volume dining environment. Primary Job Duties Duties include, but are not limited to, the following: Luxury Hospitality & Guest Experience • Deliver exceptional hospitality experiences reflecting WAKUDA's luxury positioning and Japanese service philosophy., • Maintain an active and visible presence throughout the dining room during service., • Ensure every guest receives attentive, personalized, and professional service., • Build relationships with VIP guests, repeat clientele, hotel partners, and discerning international visitors., • Anticipate guest needs and proactively address service opportunities., • Resolve guest concerns promptly and professionally through effective service recovery., • Support private dining experiences, special occasions, VIP reservations, and high-profile events., • Champion omotenashi by creating thoughtful, memorable experiences through genuine hospitality., • Monitor guest feedback and identify opportunities to improve service standards. Restaurant Operations & Service Excellence • Oversee daily front-of-house operations to ensure consistent service execution., • Direct service teams throughout each shift, maintaining efficiency, organization, and accountability., • Monitor reservations, seating arrangements, table management, and service pacing., • Ensure appropriate staffing and deployment based on business demands., • Conduct pre-service inspections to maintain exceptional cleanliness and presentation standards., • Ensure opening, closing, and side-work procedures are completed accurately., • Partner with culinary and beverage leadership to maintain seamless communication and service coordination., • Monitor food and beverage delivery, service timing, and guest satisfaction., • Identify operational inefficiencies and implement improvements without compromising hospitality., • Maintain proficiency with POS systems, reservation platforms, and operational reporting tools. Leadership, Training & Team Development • Lead, coach, and develop front-of-house service professionals., • Establish clear performance expectations and maintain consistent accountability., • Support recruitment, interviewing, onboarding, and retention of exceptional hospitality talent., • Conduct daily pre-shift meetings focused on service priorities, menu knowledge, and guest expectations., • Reinforce established service standards through ongoing training and coaching., • Provide timely performance feedback and address concerns professionally., • Identify high-potential employees and support their professional development., • Foster a culture of teamwork, professionalism, accountability, and continuous improvement., • Maintain standards for employee appearance, grooming, punctuality, and workplace conduct., • Ensure team members demonstrate comprehensive knowledge of restaurant offerings and service procedures. Financial Performance & Operational Efficiency • Support achievement of restaurant revenue, profitability, and operational performance objectives., • Monitor daily sales, guest counts, average checks, and service performance indicators., • Assist with labor scheduling, staffing efficiency, and productivity management., • Support inventory management, operating supply controls, and expense monitoring., • Identify opportunities to increase revenue through exceptional service and product knowledge., • Reinforce responsible cash handling, transaction accuracy, and financial procedures., • Collaborate with leadership to improve operational efficiency and cost management., • Maintain awareness of restaurant financial goals and performance expectations. Culinary & Beverage Knowledge • Develop comprehensive knowledge of WAKUDA's culinary philosophy, menu offerings, and ingredients., • Demonstrate familiarity with Japanese cuisine, dining traditions, and premium ingredients., • Maintain strong knowledge of wine, sake, spirits, and luxury beverage service., • Collaborate with culinary leadership to ensure proper communication regarding food quality and service execution., • Support team education regarding seasonal menus, specialty offerings, and beverage pairings., • Ensure service professionals accurately communicate menu descriptions, ingredients, and preparation methods., • Support exceptional execution of omakase experiences and exclusive culinary programs., • Maintain awareness of dietary restrictions, food allergies, and special guest requests. Brand Integrity & Operational Standards • Protect brand standards through consistent execution and attention to detail., • Ensure adherence to service procedures, hospitality standards, and company policies., • Maintain positive working relationships with hotel partners and operational teams., • Support marketing initiatives, special events, and guest engagement programs., • Demonstrate discretion when interacting with high-profile guests and executive leadership., • Contribute to a culture where exceptional hospitality is consistently expected and delivered. Compliance, Safety & Risk Management • Ensure compliance with applicable food safety, sanitation, alcohol service, and workplace safety regulations., • Maintain required certifications and operational documentation., • Support incident reporting and workplace safety initiatives., • Ensure employees follow company policies and established procedures., • Maintain a safe, clean, and professional environment for guests and employees. Candidate Profile The ideal candidate is a polished hospitality professional with proven experience in luxury fine dining, strong leadership instincts, and a passion for creating exceptional guest experiences. This individual must demonstrate confidence, professionalism, emotional intelligence, and the ability to lead high-performing teams while maintaining WAKUDA's sophisticated service standards. Required Qualifications • Minimum 3–5 years of progressive restaurant management experience within luxury fine dining, upscale hospitality, or internationally recognized chef-driven restaurants., • Proven experience supervising front-of-house teams in high-volume restaurant operations., • Strong understanding of luxury dining standards, service procedures, and guest relationship management., • Demonstrated ability to coach, train, and develop hospitality professionals., • Exceptional communication, interpersonal, organizational, and problem-solving skills., • Polished professional presence and confidence engaging discerning guests and VIP clientele., • Ability to remain composed and decisive during demanding service periods., • Working knowledge of restaurant financial performance, labor management, and operational controls., • Proficiency with POS systems, reservation platforms, and restaurant technology., • Ability to effectively manage multiple priorities while maintaining attention to detail., • Flexible availability, including evenings, weekends, holidays, and special events. Preferred Qualifications • Experience in Michelin-recognized restaurants, Forbes-rated hospitality environments, luxury hotels, or internationally recognized fine dining establishments., • Previous restaurant management experience within the luxury hospitality market., • Knowledge of Japanese cuisine, culinary traditions, and luxury Japanese dining., • Advanced knowledge of wine, sake, spirits, and premium beverage service., • Experience supporting VIP clientele, private dining, and exclusive culinary experiences., • Background in chef-driven restaurant groups or luxury hospitality organizations., • Bachelor's degree in Hospitality Management or related discipline; equivalent professional experience considered. Leadership Competencies • Luxury Hospitality: Expertise in personalized service and elevated guest experiences., • Leadership Presence: Confidence, professionalism, and composure during service., • Operational Excellence: Ability to maintain consistency, organization, and accountability., • Talent Development: Commitment to coaching and developing hospitality professionals., • Emotional Intelligence: Ability to build relationships and navigate challenging situations., • Attention to Detail: Uncompromising commitment to service quality and presentation., • Financial Awareness: Understanding of labor productivity, revenue, and operational costs., • Accountability: Ownership of service execution and team performance., • Adaptability: Ability to respond effectively to changing business demands. Work Environment & Physical Requirements • Fast-paced, high-volume luxury fine dining environment., • Extensive interaction with guests, employees, culinary leadership, and hotel partners., • Extended periods of standing and walking throughout restaurant operations., • Frequent movement between dining rooms, service stations, and kitchen areas., • Ability to occasionally lift and carry up to 25 pounds., • Availability to work evenings, weekends, holidays, and special events., • Reasonable accommodations may be made to enable qualified individuals to perform essential job functions. Why Join WAKUDA? WAKUDA offers an exceptional opportunity to advance your hospitality career with a globally recognized Japanese fine-dining brand created by 50 Eggs Hospitality Group in partnership with two-Michelin-starred Chef Tetsuya Wakuda. With established locations in Las Vegas and Singapore and planned openings in Dallas and Macao in Fall 2027, WAKUDA offers professional growth within an expanding international luxury hospitality brand. As Restaurant Manager, you will help shape the guest experience, develop exceptional hospitality talent, and contribute to the continued success of one of Las Vegas' premier fine dining destinations. We seek a hospitality leader who understands that exceptional service is built on genuine relationships, attention to detail, consistent execution, and an unwavering commitment to excellence.

WAKUDA is a modern Japanese fine dining concept created by 50 Eggs Hospitality Group in partnership with two-Michelin-starred Chef Tetsuya Wakuda. Inspired by Tokyo's Golden Gai district, WAKUDA blends traditional Japanese craftsmanship with contemporary luxury hospitality, innovative design, and exceptional cuisine. With established locations in Las Vegas and Singapore, and upcoming openings in Dallas and Macao scheduled for Fall 2027, WAKUDA continues its international expansion, bringing its distinctive approach to modern Japanese fine dining to new markets. WAKUDA is recognized for its refined culinary offerings, exclusive omakase experiences, premium wine and sake program, and highly personalized hospitality. Located at The Venetian Resort, WAKUDA Las Vegas delivers a sophisticated dining experience where precision, attention to detail, and exceptional service define every guest interaction. Position Overview The Assistant General Manager (AGM) is a senior hospitality leader who supports the restaurant's daily operations, financial performance, service excellence, and team development. This position requires an accomplished professional with extensive luxury fine-dining experience, strong business acumen, exceptional leadership, and a sophisticated understanding of discerning guest expectations. The AGM serves as the General Manager's primary operational partner, ensuring consistent execution of WAKUDA's hospitality standards while developing a high-performing team. This highly visible, hands-on leadership position requires an active presence in the dining room. The successful candidate must confidently lead managers and service professionals, anticipate guest needs, make sound operational decisions, and maintain exceptional standards in a demanding, high-volume luxury dining environment. Primary Job Duties Duties include, but are not limited to, the following: Luxury Hospitality & Guest Experience • Lead exceptional hospitality experiences reflecting WAKUDA's luxury positioning and Japanese service philosophy., • Maintain a visible, engaged presence throughout the dining room during service., • Demonstrate expertise in personalized service, anticipating guest needs, and maintaining discretion., • Build relationships with VIP guests, repeat clientele, hotel executives, concierge teams, and business partners., • Personally engage with guests to ensure expectations are consistently exceeded., • Resolve guest concerns professionally through effective service recovery., • Oversee private dining experiences, VIP reservations, special occasions, and high-profile events., • Champion omotenashi by creating thoughtful, memorable experiences through genuine hospitality. Restaurant Operations & Service Excellence • Support the General Manager in overseeing daily restaurant operations., • Assume operational leadership responsibilities in the General Manager's absence., • Direct front-of-house operations to ensure consistent service execution and efficiency., • Oversee reservations, seating strategies, table management, service pacing, and dining room utilization., • Ensure appropriate staffing and deployment based on business demands., • Conduct pre-service inspections to maintain exceptional presentation and cleanliness standards., • Partner with culinary and beverage leadership to ensure seamless service coordination., • Identify operational inefficiencies and implement improvements without compromising hospitality., • Maintain proficiency with POS systems, reservation platforms, scheduling tools, and operational reporting. Leadership, Talent Development & Accountability • Lead, mentor, and develop restaurant managers, supervisors, and hourly service professionals., • Establish clear performance expectations and maintain accountability., • Support recruitment, interviewing, onboarding, and retention of exceptional hospitality talent., • Develop a high-performing leadership team committed to WAKUDA's service standards., • Conduct pre-shift meetings focused on guest expectations, menu knowledge, and operational priorities., • Implement training programs that strengthen technical service skills and hospitality excellence., • Provide constructive feedback, conduct performance evaluations, and address performance concerns., • Identify high-potential employees and support professional development and advancement., • Foster a culture of professionalism, teamwork, accountability, and continuous improvement., • Maintain standards for appearance, grooming, punctuality, and workplace conduct. Financial Performance & Business Management • Support achievement of revenue, profitability, and financial performance objectives., • Demonstrate knowledge of restaurant P&L statements, labor expenses, controllable costs, and operating margins., • Monitor sales, guest counts, average checks, labor productivity, and operational KPIs., • Participate in budgeting, forecasting, financial reviews, and operational planning., • Manage labor scheduling to maintain productivity while protecting service standards., • Identify opportunities to improve profitability through efficiency and revenue optimization., • Monitor expenses, operating supplies, inventory, and purchasing., • Ensure proper financial controls, cash handling, and reporting procedures., • Partner with culinary and beverage leadership to improve menu profitability and beverage sales. Culinary & Beverage Collaboration • Demonstrate knowledge of fine dining cuisine, wine, sake, spirits, and luxury beverage service., • Maintain comprehensive knowledge of WAKUDA's culinary philosophy, menu, and ingredients., • Collaborate with culinary leadership to ensure food quality and alignment with service standards., • Support team education regarding Japanese cuisine, premium ingredients, and culinary traditions., • Partner with beverage leadership to strengthen wine and sake knowledge and sales performance., • Ensure service teams understand seasonal offerings, pairings, and special culinary experiences., • Support omakase experiences, chef-driven events, and exclusive dining programs. Brand Integrity & Operational Standards • Represent WAKUDA with professionalism and integrity., • Protect brand standards through consistent execution and attention to detail., • Ensure adherence to service procedures, hospitality standards, and company policies., • Support marketing activations, special events, and strategic partnerships., • Maintain positive relationships with hotel leadership and operational partners., • Identify opportunities to strengthen guest loyalty and restaurant reputation., • Exercise discretion when interacting with high-profile guests and executive leadership. Compliance, Safety & Risk Management • Ensure compliance with applicable employment, food safety, sanitation, alcohol service, and workplace safety regulations., • Maintain required certifications, permits, and operational documentation., • Support incident reporting, workplace investigations, and corrective action procedures., • Identify operational risks and implement preventive measures., • Maintain a safe and professional environment for guests and employees. Candidate Profile The ideal candidate combines the sophistication of luxury fine dining with the operational discipline required to lead a high-volume, internationally recognized restaurant. This individual possesses exceptional interpersonal skills, financial intelligence, leadership presence, and a passion for delivering memorable hospitality experiences. Required Qualifications • Minimum 5–7 years of progressive restaurant management experience in luxury fine dining, upscale hospitality, or internationally recognized chef-driven restaurants., • Previous experience as an Assistant General Manager, Restaurant Director, or senior Restaurant Manager in a comparable operation., • Proven success leading large, high-performing front-of-house teams., • Strong understanding of luxury dining standards, restaurant operations, and guest relationship management., • Financial acumen, including P&L analysis, labor management, budgeting, forecasting, and expense control., • Demonstrated ability to recruit, coach, develop, and retain exceptional hospitality professionals., • Excellent communication, interpersonal, organizational, and problem-solving skills., • Polished executive presence and confidence engaging discerning guests and high-profile clientele., • Ability to remain composed and decisive during demanding service periods., • Proficiency with POS systems, reservation management, and operational reporting., • Flexible availability, including evenings, weekends, holidays, and special events. Preferred Qualifications • Experience in Michelin-recognized restaurants, Forbes-rated hospitality environments, luxury hotels, or internationally recognized fine dining establishments., • Management experience within the Las Vegas luxury hospitality market., • Knowledge of Japanese cuisine, culinary traditions, and luxury Japanese dining., • Advanced knowledge of wine, sake, spirits, and premium beverage service., • Experience managing high-volume restaurants with significant financial responsibility., • Background in chef-driven restaurant groups or multi-unit hospitality organizations., • Experience supporting VIP clientele, private dining, and exclusive culinary experiences., • Bachelor's degree in Hospitality Management, Business Administration, or a related discipline; equivalent experience considered. Leadership Competencies • Luxury Hospitality: Expertise in personalized service and elevated guest experiences., • Executive Presence: Confidence, professionalism, composure, and credibility., • Operational Leadership: Ability to lead complex operations while maintaining accountability., • Financial Acumen: Ability to translate financial results into operational decisions., • Talent Development: Commitment to coaching and developing future leaders., • Emotional Intelligence: Ability to build relationships and navigate challenging situations., • Attention to Detail: Uncompromising commitment to quality and service standards., • Accountability: Owns results and consistently meets performance expectations., • Strategic Thinking: Ability to anticipate challenges and contribute to long-term success. Work Environment & Physical Requirements • Fast-paced, high-volume luxury fine dining environment., • Extensive interaction with guests, employees, culinary leadership, and hotel partners., • Extended periods of standing and walking throughout restaurant operations., • Ability to occasionally lift and carry up to 25 pounds., • Availability to work evenings, weekends, holidays, and special events., • Reasonable accommodations may be made to enable qualified individuals to perform essential job functions. Why Join WAKUDA? WAKUDA offers an exceptional opportunity to advance your leadership career within a globally recognized Japanese fine dining brand created by 50 Eggs Hospitality Group in partnership with two-Michelin-starred Chef Tetsuya Wakuda. As Assistant General Manager, you will help shape the restaurant's hospitality culture, develop exceptional talent, drive financial performance, and deliver extraordinary guest experiences within one of Las Vegas' premier luxury dining destinations. We seek a leader who understands that exceptional hospitality is built on consistency, attention to detail, strong relationships, and an unwavering commitment to excellence.

50 Eggs Hospitality is a leader in the industry with multiple concepts, including Yardbird, Chica, and Wakuda, across the world and is predominantly featured in Las Vegas. Apply now to join the world of 50 Eggs as a key part of the guest experience! Job Details Role: Reservationist Reporting to: Restaurant Manager The Restaurant Reservationist is responsible for taking and confirming reservations, directing calls appropriately, and delivering the highest levels of customer service. Job Scope • Accountable for taking reservations for restaurant, • Increase the occupancy and average spending of the Restaurant, • Maximize the use of table inventory, • Resolves customer requests and questions, • Respond to any guest concerns and ensure solutions are in the best interest of the guest and the restaurant., • To inform managers of any complaints/comments / perceived issues., • Motivate and exceed guest expectations., • Continuous communication with the FOH manager to discuss and relay any changes and special requests for guests, • Ensure consistent reporting to senior management., • Report, analyze, and drive business to ensure consistently busy days and services., • Other duties as assigned. Job Requirements • Minimum 2 years of professional experience, • Expert knowledge of guest information reservation system, • Must possess excellent and effective verbal and written communication skills, • Strong sales, interpersonal, and organizational skills, • Proficiency in Microsoft Office applications (Excel and Word), • Able to work in a fast-paced environment, • Multi-lingual a plus, • Professional appearance and demeanor, • Able to work flexible hours necessary including off hours, weekends, and holidays. Working conditions • While performing the duties of this job, the employee is regularly exposed to heat from the stoves and burners., • The noise level in the work environment is usually loud. Physical and other requirements: The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, bend, walk, use hands or fingers, handle or feel, talk, hear, see, and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 25 pounds.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Description | Sushi Cook | WAKUDA About WAKUDA | $27 per hour WAKUDA is a modern luxury dining concept created by world-renowned two-Michelin-starred Chef Tetsuya Wakuda, in partnership with 50 Eggs Hospitality Group. Blending centuries-old Japanese technique with contemporary creativity, WAKUDA delivers an immersive, refined dining experience inspired by Tokyo's Golden Gai district and rooted in the philosophy of omotenashi. At WAKUDA, culinary execution is driven by precision, discipline, artistry, and hospitality. Every dish reflects a deep respect for Japanese culinary tradition while embracing modern luxury dining standards. Position Summary The Sushi Cook is responsible for supporting the execution of WAKUDA's sushi and Japanese culinary program through disciplined preparation, product handling, and station execution. This role requires strong foundational knowledge of sushi, knife skills, attention to detail, and the ability to operate efficiently in a luxury, high-performance kitchen environment. The Sushi Cook will work closely with the Head Sushi Chef and culinary leadership team to maintain consistency, food quality, cleanliness, and operational excellence while contributing to an elevated guest experience rooted in precision and hospitality. Reporting Structure Reports To: Executive Chef Key Relationships • Sushi Team, • Culinary Leadership Team, • Stewarding Team, • Front of House Team * Primary Responsibilities Sushi Preparation & Culinary Execution • Prepare sushi, sashimi, nigiri, rolls, and related mise en place according to established recipes and presentation standards., • Execute precise knife cuts and proper fish handling techniques with consistency and care., • Prepare rice, sauces, garnishes, and supporting ingredients to specification., • Maintain organization, cleanliness, and readiness of assigned station throughout service., • Support prep and service needs across additional kitchen stations as directed by culinary leadership. Product Handling & Quality Control • Handle seafood and raw ingredients in accordance with strict freshness, storage, and sanitation standards., • Monitor product quality, rotation, labeling, and proper storage procedures., • Ensure all dishes meet WAKUDA's standards for presentation, consistency, and execution., • Assist with inventory management, stock rotation, and replenishment of products and supplies. Service Coordination & Communication • Coordinate with front-of-house teams to ensure smooth order flow and timely execution., • Accommodate guest allergies, dietary restrictions, and special requests with accuracy and urgency., • Communicate operational needs, equipment concerns, or product issues to culinary leadership promptly., • Contribute to a collaborative and respectful team environment during all service periods. Operational Standards & Compliance • Adhere to all food safety, HACCP, sanitation, and health department regulations., • Maintain compliance with company policies, kitchen procedures, and operational standards., • Complete opening, mid-shift, and closing duties with discipline and attention to detail., • Assist with training and onboarding of new team members as requested. * Qualifications & Experience Required • Minimum 2 year of sushi prep or sushi line cook experience., • Basic understanding of Japanese culinary techniques, knife skills, and fish handling., • Strong communication skills with the ability to communicate effectively in English., • Ability to work efficiently in a fast-paced, high-volume kitchen environment., • Professional appearance, demeanor, and commitment to hospitality., • Food Handler Certification required upon employment., • Must be at least 21 years of age. Preferred • 3+ years of sushi-cooking experience in a luxury or fine-dining environment., • Formal culinary training, apprenticeship, or Japanese culinary education preferred., • Experience working in high-end Japanese or omakase-driven concepts., • Understanding of traditional Japanese culinary philosophy and service culture. Personal Attributes • Exceptional attention to detail, • Strong work ethic and sense of urgency, • Calm and composed under pressure, • Team-oriented mindset with strong communication skills, • Passion for Japanese cuisine, craftsmanship, and continuous learning, • Commitment to precision, cleanliness, and consistency Work Conditions The work environment characteristics described here are representative of those encountered while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. • Regular exposure to heat, steam, refrigeration, and kitchen equipment, • Fast-paced, high-volume luxury dining environment, • High noise levels during active service periods, • Frequent standing, bending, reaching, and repetitive knife work * Physical Requirements • Ability to stand for extended periods of time, • Ability to lift and carry up to 50 pounds, • Manual dexterity required for knife handling and detailed preparation work, • Availability to work nights, weekends, and holidays * Why Join WAKUDA As a Sushi Cook at WAKUDA, you will work within one of the most distinctive modern Japanese dining concepts, alongside culinary professionals committed to precision, discipline, and exceptional hospitality. This role offers the opportunity to develop within a luxury, chef-driven environment rooted in Japanese culinary tradition and an elevated guest experience.

The Maitre'D is the first and last person a guest will interact with in the restaurant. Therefore, it is imperative that the first and last impression a guest will have is positive, gracious and professional. Most importantly, you will be supervising and coordinating the flow of the dining room and the rest of the host team. Constant communication with the kitchen and managers is key to a successful dining service. In This role you will be responsible for the below but not limited to. You will report to General manager of said location and support the management team in all capacity as needed. Requirements: • At least 3 years of hospitality sales and management experience., • Excellent verbal and written communication skills, • Excellent critical thinking and decision-making skills, • Must be able to maintain tact and cool under pressure, • Able to work flexible hours necessary including off hours, weekends and holidays, • Able to effectively communicate in English in both oral and written forms, • Professional and polished appearance and demeanor Responsibilities: • Enthusiastically welcomes every guest at the door, • Ability to clearly communicate with all guests, • Manage and maximize guests reservations and restaurant seating capacity, • Ensure all social media coming out of the front door is a 4.5 or higher, • Always approaches and moves towards the guest. Never waits for the guest to come to them., • Goes above and beyond to accommodate guests' special requests., • Shows guests to their table while providing welcoming service., • Graciously says goodbye to all guests and extends an invitation to return to visit soon, • Oversee daily restaurant reservations, pre - assign seating where necessary., • Communicate with Restaurant Reservations regarding special orders, cake orders, and special requests – responsible for conveying all such information to management., • Answer restaurant telephone courteously and efficiently., • Escort guests to tables and assist in seating at tables; present menus and extend pleasantries., • Shut down podium and forward phones to voice - loop at end of shift., • Work as a team, assist with all guests' and employees' needs and inquiries., • Maintain positive guest relations at all times., • Resolve guest complaints, ensuring guest satisfaction., • Be familiar with all restaurant activities ( live music, DJ and events) to respond to guest inquiries accurately., • Monitor and maintain cleanliness, sanitation and organization of assigned work areas., • Maintain complete knowledge of scheduled daily activities and in - house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant., • Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees., • Maintain the cleanliness and counts of all menus., • Effectively communicate with management, when menus need to be reprinted., • Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees., • Perform all other job-related duties as requested., • Constantly train current host staff and new host staff, • Manage lounge seating and lounge tables sales, • Manage Speakeasy RSVPs and table sales, • Assist in communicating manpower needs and hiring of incoming hosts, • Recognize and share opportunities to enhance the guest experience at both the front door and lounge Work Environment: • While performing the duties of this job, the employee is regularly exposed to heat from the stoves and burners., • The noise level in the work environment is usually loud., • While performing the duties of the job, the employee is regularly required to stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell., • The employee frequently is required to walk. Preferred: • At least 3 year of host person experience in a high - volume and/or upscale dining environment., • High school diploma or equivalent., • Previous experience working in a similar resort setting