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Hotel Operations Intern - Little Charlie Hotel - New York

Office & Admin

3 hours ago178 views

Position Summary:


The Operations Intern will assist with the daily functions of a boutique hospitality and property management company. This role is essential in supporting a smooth guest experience, coordinating team communications, and maintaining operational efficiency across multiple properties. The intern will be involved in both front desk support and backend administrative tasks, working approximately five shifts per week


Key Responsibilities


Front Desk & Morning Operations


Support daily property routines and guest readiness
Assist with guest inquiries and resolve minor issues during shift hours


Monitor digital platforms (email, booking channels, messaging apps) for overnight activity and respond as needed


Update and distribute cleaning schedules to housekeeping teams via internal communication channels


Process reservation payments and coordinate with the central reservations team on payment follow-ups


Daily Operational Support


Manage check-in and check-out workflows for assigned properties


Respond to booking inquiries and guest messages on major platforms (e.g., Airbnb, Expedia)


Coordinate with housekeeping staff to ensure daily turnover accuracy


Maintain and update occupancy, revenue, and guest experience metrics


Assist with updating property management tools and task trackers


Order and document purchases needed for housekeeping staff


Weekly & Monthly Administrative Tasks


Prepare weekly performance reports (e.g., occupancy, ADR, guest ratings)
Submit recurring orders for guest amenities and supplies
Draft and send guest communication templates (arrival reminders, review requests, etc.)
Participate in light research for property design and improvement projects


Post guest reviews and feedback on appropriate platforms


Requirements


Strong verbal and written communication skills


Highly organized with attention to detail


Ability to work both independently and collaboratively


Comfortable navigating multiple platforms and tools (e.g., property management systems, project management apps, guest messaging platforms)

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Andrew —. avatar icon
Andrew —. from Little Charlie Hotel is interviewing people like you for this position today! Let them know you are interested!
  • Experience
    Not required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Schedule
    Flexible 7 days a week: shifts are 7am - 3pm & 2pm - 9pm
  • Salary
    $17 – $20 hourly
  • Benefits
    Tips
  • Starting time
    Immediate start!

pin icon837 2nd Avenue, Manhattan, 10017, New York

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Office & AdminNew York

Hotel • 11-50 Employees

Hiring on JOB TODAY since July, 2025

We're a growing boutique hotel company. We take pride in an excellent guest experience. Very friendly team!

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Andrew —.Active 4 minutes ago
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