Product Operations Lead
hace 19 días
New York
Overview Mural Group is a startup focused recruiting consulting company partnering directly with the founder of a Series A Fintech company based in NYC. The Role The Product Operations Lead will serve as the primary owner of a complex, white-labeled enterprise relationship, acting as the connective tissue between our client’s product organization and internal teams.You will operate as a strategic partner and mini-GM for the account, owning product intake and prioritization, managing the commercial performance of the relationship, and driving long-term expansion. You will report directly to the COO and be trusted to operate independently with significant executive exposure. Own a Strategic Enterprise Relationship • Serve as the day-to-day and executive point of contact for an enterprise client in the insurance and financial industry., • Build trusted relationships across product, technology, operations, compliance, and executive stakeholders, • Navigate complex enterprise decision-making and align stakeholders with differing priorities Lead Product Operations & Client Interface • Act as the translation layer between the client’s product organization and internal product, engineering, and delivery teams, • Intake, evaluate, and prioritize product and technical requests, • Distinguish between contractual obligations, strategic opportunities, and non-essential requests, • Manage scope, expectations, and timelines while protecting internal teams from unnecessary noise Commercial & P&L Ownership • Own the financial performance of the account, including revenue forecasting, margin awareness, and cost-to-serve, • Identify opportunities to expand the relationship through new features, services, or use cases, • Partner with leadership to support renewals, expansions, and pricing conversations Who You Are • 5–8+ years of experience in enterprise SaaS, fintech, insurtech, financial services, consulting, investment banking, or private equity, • Experience working closely with product and engineering teams in a platform, API, or white-labeled product environment, • Background in insurance or financial services, is strongly preferred, • Strong technical and/or product fluency, • Comfortable navigating ambiguity and making judgment calls independently, • Strong executive presence with the ability to influence senior stakeholders, • Commercially minded, with experience driving expansion and managing revenue performance, • Exceptionally organized, structured, and proactive Mindset • You think like an owner, not a ticket-taker, • You’re comfortable pushing back when needed — diplomatically and thoughtfully, • You enjoy building clarity in complex environments, • You thrive in roles with high trust, autonomy, and accountability
1846 Flatbush Avenue, Flatlands, Brooklyn, 11210, New York
